Communication Skills college courses

...Staff are now often expected, as part of their job, to give presentations to potential customers, other internal departments, at management meetings or to their own...

...Competence in literacy and numeracy to meet the demands of everyday and work. MODE OF STUDY FT FE LEVEL Entry Level 2/Entry 3 DURATION 1 year START DATE(S)...

...instilling obedience, identifying the reasons for problem barking and how to solve them, and dog nutrition. You will also learn about the laws around dog ownership and training... Learn about: Obedience Training, Reward Training, Your New Puppy...

...or antagonising other people. Course Overview This short awareness session will look at how to gain co-operation and improve relationship with others... Learn about: Assertiveness Training, Confidence Training, Body Language...

...Appropriate language Teleservice Skills Is this course right for me? This one-day course will enable you to manage reception and telephone work effectively...

...This E-Learning course is aimed at managers who have a responsibility to manage effective meetings within their team. Suitable for: ALL ALL This E-Learning...

...enable successful people to influence the thinking and behaviour of others and to facilitate an effective spread of information throughout their...

...specific training in Customer Service skills, whether dealing with customers face to face, over the phone or to other internal colleagues, can help... Learn about: Planning and Business...

...Code SK402-02S Tuition Fee FREE Total Fee...

...Level 3 is aimed at anyone who will be working without direct supervision, who work on their own, delivering and managing the service and who will be accountable...

...personalised according to individual and business needs. Suitable for: This programme is suitable for those individuals who wish to pursue a career...

...impression of yourself and your organisation Going the extra mile in Customer Services Delivering reliable Customer Services Recognising and dealing with Customer queries...

...identifies strategies to deal with conflict, provides an opportunity to. MODE OF STUDY Short Course FE LEVEL N/A DURATION 1 Day START DATE(S)...

...hold a position that will allow them to influence decision-making and shape how customer service is delivered inside or outside their organisation...

...and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal for those who are seeking...

...Developing customer relationships. Suitable for: Customer Service is designed for employees who work in customer-facing roles. This includes...

...receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system professionally... Learn about: Telephone Skills...

...the tools to negotiate effectively almost anywhere. We explore collaborative and competitive negotiation techniques in a safe fun environment...

...and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal for those who are seeking...

...Gain an awareness of your rights and responsibilities. Identify the three basic steps. Assertiveness Skills Is this course right for me? This one-day course...