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Communication Skills college courses
- NVQ
- Inhouse
...with others to solve problems and support customer service improvements and anyone who works in a customer-facing role or who has to speak to customers on behalf of your company...
- Vocational qualification
- Southampton
...a great customer relationship. Telephone Techniques About the course: A practical toolkit to help with successful telephone interactions and sales calls...
- Vocational qualification
- Luton
- 31 Weeks
...Life Skills and Employability are available. NOCN Course Content Encourages self -confidence and broadens experience. Develop personal skills...
- Vocational qualification
- Paignton
...This one-day course will help you to understand negotiation, the principles behind negotiation and the communication skills required. The course also looks...
- Vocational qualification
- Chester
...of Customer Service recently carried out research which found that customers' top ten priorities in determining their satisfaction include: friendliness of staff...
- NVQ
- Coalville
- 12 Months
...(four mandatory units and one optional). This qualification is very. Course Level NVQ Level 2 Description Customer Service NVQs are aimed at people...
- NVQ
- Appleby-in-westmorland
...within an industry. Course Outline: This course is aimed at anybody who is currently working in or considering employment in a customer service environment within an industry...
- Vocational qualification
- Paignton
...Gain an awareness of your rights and responsibilities. Identify the three basic steps. Assertiveness Skills Is this course right for me? This one-day course...
- NVQ
- Rusper
...for decision making and supervising others Customer Service NVQ Level 3 Overview Level 3 Customer Service NVQ has been developed from the National Occupational...
- NVQ
- Coalville
- 12 Months
...(five mandatory units, and one optional unit). This qualification is. Course Level NVQ Level 3 Description Customer Service NVQs are aimed at people...
- NVQ
- Inhouse
- 8 Months
...What types of Apprenticeships are on offer? Apprenticeships Level 2 (equivalent to five good GCSE passes) Advanced Apprenticeships Level...
- Vocational qualification
- Wandsworth
- 1 Day
...Customer Care HAB Introductory Certificate Level: introduction Course content: A one day introduction to Customer Services course which will prepare...
- NVQ
- Rusper
...internal customers Those working in a customer interface role, these may be external or internal customers EDI Customer Service NVQ Level 2 Overview Level...
- NVQ
- Coalville
- 12 Months
...You will then choose a further seven units, with at least one from each of the following themes: Impression and Image Delivery Handling Problems Development...
- Vocational qualification
- (Alton, Hampshire)
...During the day you will learn how to recognise different types of behaviour. Level: This is a beginners course. What is the Assertiveness Skills Workshop?...
- NVQ
- Ramsgate
- Different dates available
...through distance/work based learning. Course Structure Candidates gain their Contact Centre Operation NVQ 2 qualification through the preparation...
- NVQ
- Inhouse
- 8 Months
...What types of Apprenticeships are on offer? Apprenticeships Level 2 (equivalent to five good GCSE passes) Advanced Apprenticeships Level...
- NVQ
- Huntingdon
- 12 Months
...Workbased Day : Flexible Time : Flexible Start date : Flexible Course fee : POA Exam fee : N/A Reg fee : N/A Is this course for you This course is designed...
- Vocational qualification
- (Alton, Hampshire)
...During the day you will learn how to recognise different types of behaviour. Level: This is a beginner's course. Refreshments including morning coffee...
- NVQ
- (Bearsden)
- 12 Months
...improve their service delivery SVQ MA Customer Service Level 3 What is the purpose of the award? The overall purpose is to challenge individuals to raise...