Customer Service College Courses

... – everything from the website development process and the standards customers expect, to legal and ethical issues surrounding web development. • Understanding... Learn about: Web Architecture, Web Development, Web Design...

... communication, sales and customer service and financial controls. The course will give you a good grounding in all the areas of business which you will... Learn about: Business Idea, Customer Service, Business Case...

... – Health, Safety & Hygiene Module 6 – Toys and Equipment Module 7 – Customer Service and Parental Involvement Module 8 – Financial Matters Assessment Each... Learn about: Customer Service, Parental Involvement, Registration Process...

...Unit Four –Concluding the Client Assignment and Obtaining Client Sign-Off The following topics are covered: Recording progress; Negotiating revisions to the programme... Learn about: Customer Retention, Customer Relationship Management, Customer Service...

... in Service Delivery (8 credits) · 8607-524 Applying Lean Production and Improvement Methodologies to Operational Problems in Service Delivery (11 credits... Learn about: Problem Solving, Customer Service, Lean Management...

... Administration Level 3 Diploma in Customer Service Level 4 NVQ Diploma in Customer Service Level 4 Diploma in Management Am I required to do a placement? This is a knowledge based course with practical aspects that will need to be demonstrated. You'll be assessed on the tasks you do at work and create... Learn about: Customer Service, Business and Administration, Business Administration...

...Are you highly motivated, ambitious and passionate about retail? Would you like to be responsible for driving sales forward and being a customer service role model? This course has been designed for people who work in, or wish to work in the field of retail sales, specifically in a retail showroom... Learn about: Customer Expectations, Customer Service, Retail Environment...

.../mediation; Problem solving. Unit 4 - Service The following topics are covered: Internal and external customers; Developing customer service in others; Service... Learn about: Business Development, IT Management, Quality Training...

... Developing an effective workforce Motivating employees Operations Management: Making operational decisions Developing quality Customer service Working... Learn about: GCSE Mathematics, Business Studies, Cash Flow...

... and leadership performance Optional units 3. Managing the delivery of customer service Know how to manage the delivery of customer service Understand... Learn about: IT Development, Customer Service, Risk Assessment...

... employer Getting to know your competition Selling to customers Techniques for maximising sales Unit 7: Customer Service and Complaint Handling The importance... Learn about: Visual Merchandising, Customer Service, Retail Associate...

...With so much competition and demands of the modern industry you will always have to be one step ahead of the game. Marketing is the effective communication of the value of the product, service or brand. This course focuses on the knowledge and techniques you will need to effectively promote... Learn about: Marketing Mix, Customer Service, Marketing Strategy...

... of price. They are trying to attract customers of another store, to their own. This course will provide you with all the relevant knowledge you need to know about a retail business and provides you with the opportunity to gain a certificate of achievement. This NCFE Level 2 Certificate in Understanding... Learn about: Retail Consumer Law, Retail Management, Consumer credit...

... 2 Deliver Customer Service in a Business Environment Develop a variety of effective customer service skills, such as exceeding customer expectations... Learn about: Customer Service, Team Leader, Team Training...

...Who is the course for? This course is suitable for those who undertake customer service practices in their work. Do I need any formal qualifications... Learn about: Customer Service...

...This is for people working in a customer service sector. It is intended for individuals whose job role involves dealing with customers. You will be contributing to deliver a service to a wide range of customers within your organisation... Learn about: Customer Service...

...Specifically this qualification is suitable for those who are already experienced in a job involving customer service operations and wish to update their knowledge, understanding and skills to improve their performance in a their role. You may wish to develop your full potential to communicate... Learn about: Customer Service...

...An NVQ (National Vocational Qualification) is one that assesses someone's competence (skills, knowledge and understanding they have) within a work situation based on national occupational standards developed by the Institute of Customer Service. NVQ's in Customer Service are work related... Learn about: Customer Care, Sales Techniques, Customer Service...

...Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors. The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently... Learn about: Customer Service, Part Time...

...This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints... Learn about: Part Time, Customer Service...