College Courses in Southampton

...850 B02127 006 09:30 - 16:30 13/05/2010 - 14/05/2010 Not specified 850 B02127 007 09:30 - 16:30 15/07/2010 - 16/07/2010 Not specified...

...This programme is intended for those working to satisfy customers' requirements. This can be in any work area and can include both internal and external customers...

...and personal interaction. · Health and safety awareness. · Participate in meetings · Maintain and develop effective working relationships. · Resolve customer service issues...

...for the implementation of new initiatives and team leadership. This can be in any work area and can include both internal and external customers...

...or junior manager who has authority and personal attributes to organize and direct work of others in order to produce desired outcomes. It is equally valuable...

...Code : Time : Duration : Day : Tuition Fee : Admin Fee B00100 001 09:30 - 16:30 03/08/2009 - 07/08/2009 Not specified 90 75 B00100 002 00:00...

...Provide learning opportunities for colleagues Manage a budget Manage a project Monitor and solve customer service problems Work with others to improve...

...online and take advantage of this offer. Code : Time : Duration : Day : Tuition Fee : Admin Fee B02231 001 18:00 - 21:00 01/10/2009 - 17/07/2010 Thursday Fee Enquiry...

...The Certificate in Training Practice (CTP) will cover the skills required by proficient training officers, training advisers and managers. It is an ideal...

...managers who allocate work to others, achieve results by using resources effectively, carry out policy in a defined area of authority, control limited...

...units Mandatory units · Provide leadership for your organisation · Encourage innovation in your organisation · Ensure an effective organisational approach...

...Framework in England, Wales and N Ireland, and is positioned at Level 9 on the. Management & Leadership CMI Diploma Level 5 About the course...

...This programme is designed for senior managers who have responsibility to translate organisational strategy into effective operational performance...

...key factors of motivation Agree SMART goals that motivate Build a personal action plan for future improvement Assessment: There are no formal assessments on this course...

...Learn the tools to maximise potential through creating constructive interactions and boosting personal self-esteem Assertiveness & Self-Confidence About the course...

...hostile customers and complaints. Course Content: Understand conflict and why it happens Identify the stages of the service cycle Personality styles...

...host of fun activities and games. This workshop is a fun - packed day of games and creative activities to energise and motivate your team players...

...grievance and disciplinary situations Understand the importance of managing poor performance and behavioral problems within the team Understand and develop...

...An excellent start to the Work Life Balance Workshop, The CMI & NVQ Management Programmes, or NVQ's Business and Administration. Code :...

...Code : Time : Duration : Day : Tuition Fee : Admin Fee B02187 001 09:30 - 16:30 03/12/2009 - 03/12/2009 Thursday...