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Classroom-based Telephone Skills Colleges
- Vocational qualification
- Plymouth
- September
.... This course will provide candidates skills and methods to deal with negotiation and persuasion...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...Candidates must complete 7 units. This must include the 2 mandatory units, and at least one unit from each theme group. The qualification is made up of 2 mandatory units...
...Candidates must complete 7 units. This must include the 2 mandatory units, and at least one unit from each theme group. The qualification is made up of 2 mandatory units...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
← | → see all
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
← | → see all
- NVQ
- Rusper
...To contribute to the skills, knowledge and overall performance of the industry's workforce. It provides a first insight into the principles and processes of the delivery of customer service and will aid career progression. Suitable for: Those working in a customer interface role, these...
- NVQ
- Coalville
- 12 Months
... on gathering evidence and check your understanding of the required underpinning skills and knowledge for each unit. How will I be assessed? With your assessor...
- NVQ
- Huntingdon
- 12 Months
...To achieve a full certificate in Customer Service, you are required to complete 2 mandatory units and 5 optional units '" from the following four themes...
- NVQ
- Appleby-in-westmorland
...Need to communicate clearly and confidently Can work with others to solve problems and support customer service improvements Have a developing knowledge...
- NVQ
- Crawley
... are availiable to you and these will be discussed with you assessor on the first meeting. A11 Deal with incoming telephone calls from customers B8 Maintain... Learn about: Customer Service...
- NVQ
- Belfast City
...a company whose main business is a Contact Centre or in the Contact Centre department of a company in another business area. The units within this qualification...
- NVQ
- Broadstairs
- Different dates available
... and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills... Learn about: Customer Care, Call Centre, Customer Service Skills...
- Vocational qualification
- Southampton
...A practical toolkit to help with successful telephone interactions and sales calls. This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed full of useful tips for getting the most out of your calls...
- Vocational qualification
- Paignton
...The course includes: Understanding communication. Responding to visitors. Responding to telephone calls. Listening skills. Body language. Meeting and greeting;* Taking and relaying messages;* Gathering, forwarding and processing information. Dealing with difficult/awkward People. Building...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- NVQ
- On Site
- 6 Months
... for: Suitable for all - This qualification provides individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers. The six units encompass a broad range of competencies from the customer service sector. This...
... for: Suitable for all - This qualification provides individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers. The six units encompass a broad range of competencies from the customer service sector. This...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- NVQ
- Rusper
...To contribute to the skills, knowledge and overall performance of the industry's workforce. Suitable for: Those working in a senior customer interface role and with the responsibility for decision. making and supervising others...
- Vocational qualification
- Chester
...including NVQ programmes in Customer Care. These courses have been a resounding success with high completion and success rates. Customer Service The Institute...
- Vocational qualification
- Wandsworth
- 1 Day
...A one day introduction to Customer Services course which will prepare you for working in a customer service/retail environment. The course will cover: effective communication skills, presenting a professional image and handling complaints. Courses run 9:00-5:00 on 12th, 17th, 19th and 24th...
- NVQ
- Ramsgate
- Different dates available
... and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills...
- NVQ
- Coalville
- 12 Months
... assessor will help you to put a portfolio together, advise you on gathering evidence and check your understanding of the required underpinning skills...
- NVQ
- Huntingdon
- 18 Months
...The individual may have to attend knowledge sessions at Huntingdonshire Regional College with the majority of the course taking place in the work place...
- NVQ
- Bearsden
- 12 Months
... project encourages individuals to think about their personal strengths and weaknesses, and the skills they bring to the team. Communication skills...
- NVQ
- London
...Mandatory Units Optional units (selection) The following course, offered by Westminster College, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional... Learn about: Customer Service...