Communication Skills courses Northern Ireland

...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course... Learn about: Enhance performance, Call Centre, Sales opportunities...

...of effort – getting everyone to buy into the same vision, values and strategy and explore the reasons WHY Create a culture that enables people to achieve... Learn about: Team Training, Assistant Call Centre Manager, Call Centre Manager...

...flip charts, company literature and product demonstration. The course has been designed over one (1) day to give an understanding of sales presentations... Learn about: Public Speaking, Sales Promotion, Customer Service...

...Understanding and overcoming the barriers to assertiveness Building self confidence Communicating effectively – getting your message across Identifying... Learn about: Assertiveness Training, Confidence Training...

...through improved communication Resolving issues before they arise as problems Dealing with sensitive situations Enhance your own image, self-esteem and confidence... Learn about: Achieving Results, Assertive Behaviour, Interpersonal Skills...

...and has been successfully delivering Management and Leadership style training programmes for over fourteen years. Course Content: Positive influencing language... Learn about: Matrix Management, Building Rapport, Motivations of others...

...the impact of the message - Talk positively and with authority Who should attend: Anyone whose role requires them to professionally deliver presentations...

...ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers... Learn about: Key Skills, Sentence Structure, Speaking Clearly...

...opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes... Learn about: Company Image, Gathering Information, Requesting Appointments...

...It can also be closely tailored to the documents that people typically write in their organisation for in-house courses. Delegates are also encouraged... Learn about: Letter Writing...