Communication Skills courses Northern Ireland

...The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively... Learn about: Team Training, Sales skills, Customer Service...

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers... Learn about: Call Centre Manager, Assistant Call Centre Manager, Call Centre...

...can be used to create an impact. Understand how powerful body language can be. The importance of what you wear or don’t wear. How to reduce signs of nerves... Learn about: Sales Training, Negotiation techniques, Pricing techniques...

...influencing strategies that can effectively manage difficult situations Continuing Professional Development (personal reflection and action planning)... Learn about: Confidence Training, Assertiveness Training...

...accepted Deal with difficult people in a more confident manner Course benefits: Handling people and situations at work with confidence Achieving results... Learn about: Being Persuasive, Achieving Results, Enhancing Personal Image...

...and management styles to influence Learn how to influence at meetings and during presentations Conflict strategies - turning these to your advantage Succinct... Learn about: Body Language, Conflict Strategies, Convincing Others...

...This course is designed for individuals who require to make presentations to groups of people using Microsoft PowerPoint and who would like to develop their skills and confidence...

...in practical coaching methods and leading effective and successful teams. Course Content: - The difference between communicating ideas and selling ideas... Learn about: Presenting Ideas, Key Skills, Sentence Structure...

...understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections... Learn about: Requesting Appointments, Incoming Calls, Overcoming Objections...

...and features a number of highly practical exercises that will stimulate the delegates’ interest and emphasise the relevance of the numerous learning points... Learn about: Letter Writing...