Communication Skills courses Northern Ireland

...the customers behaviour Know the keys to great communication Understand good telephone techniques Know how to deal with stress, awkward customers and difficult... Learn about: Sales skills, Sales opportunities, Call Centre Skills...

...Explore how to improve business performance by working together as a team Re-examine the difference between what is a leader and what is a manager Unity... Learn about: Team Leader, Business Performance, Team Training...

...can be used to create an impact. Understand how powerful body language can be. The importance of what you wear or don’t wear. How to reduce signs of nerves... Learn about: Pricing techniques, Sales Promotion, Public Speaking...

...a wide range of people to achieve a win-win situation wherever possible Effectively manage difficult situations. What is assertiveness and how can I achieve... Learn about: Assertiveness Training, Confidence Training...

...The aim of this course is to enable delegates to use a more confident approach when developing productive working relationships. This Assertiveness... Learn about: Enhancing Personal Image, Resolving Issues, Dealing with People...

...easily others influenced by others will benefit from this class. The trainer or this course is a registered practitioner in Neuro Linguistic Programming... Learn about: Matrix Management, Conflict Strategies, Convincing Others...

...o using custom animation selectively o using slide transition selectively o applying appropriate fonts o using different styles of bulletpoint o creating...

...Confident and skilful communication in the workplace should be central to everyone's role. However, too often issues arise purely as a result of poor... Learn about: Communication Skills, Speaking Clearly, Presenting Ideas...

...Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming... Learn about: Incoming Calls, Telephone Etiquette, Gathering Information...

...to bring examples of their own written work to the public course. By taking this course, participants will increase their confidence in producing written material... Learn about: Letter Writing...