Communication Skills courses Northern Ireland

...is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre environment... Learn about: Enhance performance, Team Training, Telephone techniques...

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers... Learn about: Call Centre, Business Performance, Call Centre Manager...

...How to keep your audience’s attention throughout the presentation Working with visual aids and products. How to respond to difficult questions from your audience... Learn about: Presentation Skills, Public Speaking, Pricing techniques...

...A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels... Learn about: Confidence Training, Assertiveness Training...

...sector organisations for over twelve years and previously held a number of senior management positions in industry. All delegates who successfully complete... Learn about: Improving Self-Confidence, Being Persuasive, Interpersonal Skills...

...Anyone who needs to influence others in order to achieve their goals Managers responsible for matrix management of others People who need to put their... Learn about: Body Language, Matrix Management, Motivations of others...

...The aim of this course is to enable delegates to create a memorable impact when delivering PowerPoint presentations. Suitable for: Anyone whose role requires...

...Hearing and listening techniques, such as clarifying with questions will be covered, as well as tips for speaking clearly. Delegates will be working on speed... Learn about: Presenting Ideas, Key Skills, Speaking Clearly...

...By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure... Learn about: Incoming Calls, Selling a Product, Buying Signals...

...the written word · Style and Language · The principles of effective business writing · Accuracy, brevity and clarity · Presenting a positive image · Readability... Learn about: Letter Writing...