Communication Skills courses Northern Ireland

...This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting performance requirements. This course... Learn about: Enhance performance, Telephone techniques, Call Centre...

...gives practical tips on how to quickly make a difference in your role. This course is ideal for anyone who is in a management or supervisory position within a call centre... Learn about: Leadership style, Call Centre Manager, Assistant Call Centre Manager...

...The course will cover the following areas; How voice projection can be used to create an impact. Understand how powerful body language can... Learn about: Negotiation techniques, Public Speaking, Presentation Skills...

...Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate... Learn about: Assertiveness Training, Confidence Training...

...extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to both public and private... Learn about: Dealing with People, Assertive Behaviour, Enhancing Personal Image...

...and management styles to influence Learn how to influence at meetings and during presentations Conflict strategies - turning these to your advantage Succinct... Learn about: Motivations of others, Non-verbal Communication, Matrix Management...

...them to professionally deliver presentations or communicate effectively and persuasively. This course will benefit those who are new to PowerPoint or...

...ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers... Learn about: Speaking Clearly, Presenting Ideas, Communication Skills...

...By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure... Learn about: Telesales Structure, Overcoming Objections, Company Image...

...different approaches to convey different messages · Complaints, apologies, getting action, requesting information · Practical exercises · Basic Grammar... Learn about: Letter Writing...