Communication Skills courses Northern Ireland

...Understand the Call Centre role and responsibilities Know how the call centre environment operates Have good customer service principles Identify and understand... Learn about: Call Centre, Sales skills, Call Centre Skills...

...Call Centre Manager and the Team Leader Explore the Candor effect and how it can lead to improve efficiency Explore differentiation defined – about people... Learn about: Team Leader, Assistant Call Centre Manager, Business Performance...

...The importance of what you wear or don’t wear. How to reduce signs of nerves Understanding your strengths in presentation Assert credibility and trust in your presentation... Learn about: Presentation techniques, Customer Service, Pricing techniques...

...Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate... Learn about: Confidence Training, Assertiveness Training...

...sector organisations for over twelve years and previously held a number of senior management positions in industry. All delegates who successfully complete... Learn about: Improving Self-Confidence, Being Persuasive, Resolving Issues...

...easily others influenced by others will benefit from this class. The trainer or this course is a registered practitioner in Neuro Linguistic Programming... Learn about: Conflict Strategies, Convincing Others, Matrix Management...

...o using custom animation selectively o using slide transition selectively o applying appropriate fonts o using different styles of bulletpoint o creating...

...delegates to examine all forms of face-to-face communication, and to help them develop their skills to become more confident and persuasive... Learn about: Key Skills, Sentence Structure, Communication Skills...

...opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes... Learn about: Buying Signals, Company Image, Telephone Etiquette...

...and proof-reading tips · Punctuation · Common grammatical errors to avoid · Editing and checking the finished document · Minutes · How to draft effective... Learn about: Letter Writing...