Communication Skills courses Northern Ireland

...the customers behaviour Know the keys to great communication Understand good telephone techniques Know how to deal with stress, awkward customers and difficult... Learn about: Sales opportunities, Enhance performance, Sales skills...

...Call Centre Manager and the Team Leader Explore the Candor effect and how it can lead to improve efficiency Explore differentiation defined – about people... Learn about: Leadership style, Call Centre Manager, Assistant Call Centre Manager...

...We help attendees to significantly improve their confidence when speaking to groups and how to keep the audience’s attention while driving interaction from your audience... Learn about: Customer Service, Sales Promotion, Presentation techniques...

...Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate... Learn about: Assertiveness Training, Confidence Training...

...It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course... Learn about: Resolving Issues, Improving Self-Confidence, Positive Body Language...

...You'll come away with a strong sense of self-awareness and a checklist of behaviours you can call on in different influencing situations. This one... Learn about: Matrix Management, Non-verbal Communication, Maintaining Trust...

...Certificates: All delegates who successfully complete this course will receive a certificate of attendance. Trainers background: The trainer for this course...

...in practical coaching methods and leading effective and successful teams. Course Content: - The difference between communicating ideas and selling ideas... Learn about: Presenting Ideas, Sentence Structure, Key Skills...

...opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes... Learn about: Telesales Structure, Requesting Appointments, Selling a Product...

...adopt the principles of business writing style and language, learn how to write effective letters suitable for their purpose, brush up on punctuation... Learn about: Letter Writing...