Communication Skills courses Northern Ireland

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Customer Service, Team Training, Enhance performance...

...of effort – getting everyone to buy into the same vision, values and strategy and explore the reasons WHY Create a culture that enables people to achieve... Learn about: Call Centre, Team Leader, Call Centre Manager...

...course has been designed over one (1) day to give an understanding of sales presentations. The course will cover the following areas; How voice projection... Learn about: Public Speaking, Sales Promotion, Account management...

...to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing them Communicate effectively... Learn about: Assertiveness Training, Confidence Training...

...Work training programme defines assertive behaviour, and shows how it can assist in dealing with others and different situations. It encourages delegates... Learn about: Being Persuasive, Achieving Results, Positive Body Language...

...and has been successfully delivering Management and Leadership style training programmes for over fourteen years. Course Content: Positive influencing language... Learn about: Conflict Strategies, Body Language, Motivations of others...

...or communicate effectively and persuasively. This course will benefit those who are ne- to PowerPoint or who have limited skills in it's...

...Nine key skills areas - Communicating more effectively on an individual and group basis - Using different styles of language to build rapport... Learn about: Speaking Clearly, Sentence Structure, Presenting Ideas...

...understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections... Learn about: Requesting Appointments, Sales Process, Selling a Product...

...proof-reading skills and understand how to produce professional reports. Course Content: Writing to communicate: · Identifying the barriers to understanding... Learn about: Letter Writing...