Communication Skills courses Northern Ireland

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Sales skills, Telephone techniques, Customer Service...

...of effort – getting everyone to buy into the same vision, values and strategy and explore the reasons WHY Create a culture that enables people to achieve... Learn about: Call Centre Manager, Team Leader, Assistant Call Centre Manager...

...How to keep your audience’s attention throughout the presentation Working with visual aids and products. How to respond to difficult questions from your audience... Learn about: Customer Service, Pricing techniques, Negotiation techniques...

...a wide range of people to achieve a win-win situation wherever possible Effectively manage difficult situations. What is assertiveness and how can I achieve... Learn about: Confidence Training, Assertiveness Training...

...Work training programme defines assertive behaviour, and shows how it can assist in dealing with others and different situations. It encourages delegates... Learn about: Achieving Results, Assertive Behaviour, Improving Self-Confidence...

...and has been successfully delivering Management and Leadership style training programmes for over fourteen years. Course Content: Positive influencing language... Learn about: Maintaining Trust, Motivations of others, Non-verbal Communication...

...the impact of the message - Talk positively and with authority Who should attend: Anyone whose role requires them to professionally deliver presentations...

...Barriers to good communication - Using a simple structure to plan effective communication - How behaviour and personality influence the way people communicate... Learn about: Communication Skills, Speaking Clearly, Sentence Structure...

...identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques... Learn about: Selling a Product, Company Image, Sales Process...

...proof-reading skills and understand how to produce professional reports. Course Content: Writing to communicate: · Identifying the barriers to understanding... Learn about: Letter Writing...