Creativedge Training & Development Ltd courses

...and handle conflict with others... - Conflict and you - The 5 main sources - The impact of values and 'triggers' - 5 options for responding to conflict...

...Style strengths and limitations - Recognising opportunities for conflict - Flexing style to enhance communication Handling Conflict...Learn how to recognise...

...Influencing...Learn how to develop your personal influence with others... - What influences you? - Influence activity - Power and influence...

...Suitable for: Ideal for anyone looking to sharpen-up their personal development and effectiveness. Ideal for anyone looking to sharpen-up their personal development and effectiveness...

...Understanding your boss's priorities - Working with different styles of manager - Top tips to make an impact - Identifying practical actions Handle...

...Stress...Learn how to recognise and deal with your stressors at work... - Stress or pressure? - Primary causes and symptoms of stress - The 5 personality...

...Suitable for: Ideal for anyone looking to sharpen-up their personal development and effectiveness. Ideal for anyone looking to sharpen-up their personal development and effectiveness...

...Delivery Skills...Learn how to confidently deliver a presentation with impact... - Effective presenter checklist - Practical sessions - presentation delivery...

...your personal esteem and self-confidence... - Your confidence and your success - Know your enemy - confidence stealers - The cycle of confidence...

...The 5 different types of problems - Stages in effective problem solving - Problem solving techniques - Developing creative solutions - Case studies...

...and Selection Training and Development Managing the Team Counselling Managing Poor Performance Making Effective Presentations Outcomes: As a result...

...excellent coverage of the essential knowledge and key skills that provide the blueprint for effective management...

...their team Enhance personal communication and interpersonal skills Examine and practice applying models for coaching Develop a personal coaching plan...

...challenge your assumptions about the source of profitable growth for your business and generate understanding of how to overcome the obstacles that limit...

...of practical and instantly usable tips, ideas and techniques to significantly help any new manager to 'hit the ground running' and get results through people...

...Industry Using Call Centre Information to Maximum Effect Call Centre Processes and Principles Facilitating Continuous Improvement Recruiting and Retaining...

...techniques and ideas to enable anyone who leads a team to achieve enhanced results. Outline: What Makes a High-Performance Team? Team Effectiveness Profile...

...How do you get better performance from those people in whom you have only limited trust and confidence in their abilities? How do you ensure that you...

...a HR Specialist and covers the fundamental principles of managing performance along with the skills of handling feedback interviews. Packed with useful tools and techniques...

...As a result of completing this programme, delegates will ; Identify the purpose and scope of the appraisal process Outline the steps required to plan...