-
All
-
Online
-
Filters
Customer Care Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Sales Training, Customer Care, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer relationship, Customer satisfaction, Customer Service...
- Course
- Online
- Intermediate
- October
- 2h
...Your ability to provide excellent customer service has never been more important. Learn unique ways to promote your product and think of a new USP to wow your present and potential customers... Learn about: Customer Service, Customer Service Post Lockdown, Excellent Customer Care...
-
According to me, none of the business schools offers equivalent global involvement and divulgence. Hult will change your viewpoint towards the world. Hultians comprehend the true definition of "the world is your oyster".
← | →
-
At Hult, I had the best time of my life. The school provides awesome learning and also offers a great chance to get to know great people and develop a motivating connection.
← | →
-
My time at Hult was extraordinary. I will surely suggest the school to all.
← | →
- Master
- Londonandanother venue.
- Boston
- Different dates available
- 1 Year
...Understanding the Customer This course focuses on understanding customers - studying how they think, act, and behave. The focus on the customer... Learn about: Product Quality, International Accounting, Product Innovation...
...Understanding the Customer This course focuses on understanding customers - studying how they think, act, and behave. The focus on the customer... Learn about: Product Quality, International Accounting, Product Innovation...
-
According to me, none of the business schools offers equivalent global involvement and divulgence. Hult will change your viewpoint towards the world. Hultians comprehend the true definition of "the world is your oyster".
← | → see all
-
At Hult, I had the best time of my life. The school provides awesome learning and also offers a great chance to get to know great people and develop a motivating connection.
← | → see all
-
My time at Hult was extraordinary. I will surely suggest the school to all.
← | → see all
-
Thinking to be a hotel receptionist, then go for Reception Academy I tam sure you will appreciate .The institute instructors and staff are extremely pleasant and always prepared to help,specialy our educator Pierre.
← | →
-
I am extremely happy that I join this course at Reception Academy, Ramin, the mentor is a fantastic person who always help everybody and offer his encounters in hospitality field. I've got work offer on the fulfillment of the course. I propose it to everybody who is hoping to begin a career in hospitality industry.
← | →
-
I’m deeply thankful with Reception Academy and Ramin, my instructor, since he is the best. I would like to attend more classes, learning is great!
← | →
- Short course
- City Of London
- Beginner
- Different dates available
- 10 Days
... of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers... Learn about: Customer Management, Telephone Skills, English Language...
... of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers... Learn about: Customer Management, Telephone Skills, English Language...
-
Thinking to be a hotel receptionist, then go for Reception Academy I tam sure you will appreciate .The institute instructors and staff are extremely pleasant and always prepared to help,specialy our educator Pierre.
← | → see all
-
I am extremely happy that I join this course at Reception Academy, Ramin, the mentor is a fantastic person who always help everybody and offer his encounters in hospitality field. I've got work offer on the fulfillment of the course. I propose it to everybody who is hoping to begin a career in hospitality industry.
← | → see all
-
I’m deeply thankful with Reception Academy and Ramin, my instructor, since he is the best. I would like to attend more classes, learning is great!
← | → see all
-
Manual was exceptional, much more than just 'course notes'.
← | →
-
A brilliant good balance of theory and practical and lots of time to express your opinions.
← | →
-
Excellent course-notes. Very clear, beautifully written and presented.
← | →
- Course
- Inhouse in Shaftesbury
- Beginner
- Different dates available
- 2 Days
...A relaxing & very nurturing 2 days - time for you! Please note that, on completion of this Course, Level 2a and 2b (Practitioner level) are available... Learn about: Chakra balancing, Alternative Health, Customer Care...
...A relaxing & very nurturing 2 days - time for you! Please note that, on completion of this Course, Level 2a and 2b (Practitioner level) are available... Learn about: Chakra balancing, Alternative Health, Customer Care...
-
Manual was exceptional, much more than just 'course notes'.
← | → see all
-
A brilliant good balance of theory and practical and lots of time to express your opinions.
← | → see all
-
Excellent course-notes. Very clear, beautifully written and presented.
← | → see all
-
Lectures given were utmost professional and highly recommended as per the course and structure. I found, high standards in every aspect of the training and I appreciate the fact. They helped me take a leap in my career, thanks a lot!
← | →
- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
... opportunity ends as soon as the targeted customer refuses to buy his product or service, but an efficient and a skilled sales professional known better than to get disappointed at this stage. This is when he can put his negotiation skills to use and make the sale even after being refused initially... Learn about: Customer Care, Sales and marketing, Sales Presentation...
... opportunity ends as soon as the targeted customer refuses to buy his product or service, but an efficient and a skilled sales professional known better than to get disappointed at this stage. This is when he can put his negotiation skills to use and make the sale even after being refused initially... Learn about: Customer Care, Sales and marketing, Sales Presentation...
-
Lectures given were utmost professional and highly recommended as per the course and structure. I found, high standards in every aspect of the training and I appreciate the fact. They helped me take a leap in my career, thanks a lot!
← | →
-
I enjoyed the role play exercises and I never expected to.
← | →
-
A very good course with many good ideas to take away.
← | →
-
The trainer was very well represented and knowledgable.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Time management, Call Centre, Communication Training...
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Time management, Call Centre, Communication Training...
-
I enjoyed the role play exercises and I never expected to.
← | → see all
-
A very good course with many good ideas to take away.
← | → see all
-
The trainer was very well represented and knowledgable.
← | → see all
-
I recommned Reception Academy to all who wants to grow in Hospitality Industry. Thnaks you all staff for always helping us .
← | →
-
I recomment this 4 week course in Reception Academy. Special thanks to Andrew.
← | →
- Course
- Online
- Beginner
- Different dates available
... and your online connection, it is a 30 day course that enables a self-paced study of the material: you can view it and read it as many times you like as to understand your future client's needs! Enhance your customer care skills and boost your cv with this online course that Emagister.co.uk has just added... Learn about: Hotel Receptionist, Customer Care, Hotel reception...
... and your online connection, it is a 30 day course that enables a self-paced study of the material: you can view it and read it as many times you like as to understand your future client's needs! Enhance your customer care skills and boost your cv with this online course that Emagister.co.uk has just added... Learn about: Hotel Receptionist, Customer Care, Hotel reception...
-
I recommned Reception Academy to all who wants to grow in Hospitality Industry. Thnaks you all staff for always helping us .
← | → see all
-
I recomment this 4 week course in Reception Academy. Special thanks to Andrew.
← | → see all
-
Studying with BOLC helped me take the next step in my career and my future outlook has never been better. I love working in event planning, being able to see your efforts actually brought to life is amazing.
← | →
- Course
- Online
- Intermediate
- Different dates available
- 260h
... • The Contingency Planning • Marketing and Customer Services • Evaluating Events • Starting and Running the Business... Learn about: Customer Service, Evaluation Methods, Planning Process...
... • The Contingency Planning • Marketing and Customer Services • Evaluating Events • Starting and Running the Business... Learn about: Customer Service, Evaluation Methods, Planning Process...
-
Studying with BOLC helped me take the next step in my career and my future outlook has never been better. I love working in event planning, being able to see your efforts actually brought to life is amazing.
← | →
-
The ICA Certificate in Money Laundering Risk in Correspondent Banking is an excellent course. I would recommend this course and any other provided by International Compliance Training to anyone interesting in advancement of their Compliance and Money Laundering career. I give you a 5 star: Excellent rating because the study material was comprehensive and very well structured and organised. Keep the good work up!
← | →
-
This is a highly recommendable course for anyone seeking to either start or move up on their careers in Compliance! Honestly, awesome training!
← | →
- Training
- Online
- Different dates available
- 3 Months
...: Gatekeepers Offshore financial centres Multiple correspondent transactions Risk management Know your customer (KYC) and customer due diligence (CDD) Suspicious... Learn about: Banking Regulation, Banking Finance, Banking and Finance...
...: Gatekeepers Offshore financial centres Multiple correspondent transactions Risk management Know your customer (KYC) and customer due diligence (CDD) Suspicious... Learn about: Banking Regulation, Banking Finance, Banking and Finance...
-
The ICA Certificate in Money Laundering Risk in Correspondent Banking is an excellent course. I would recommend this course and any other provided by International Compliance Training to anyone interesting in advancement of their Compliance and Money Laundering career. I give you a 5 star: Excellent rating because the study material was comprehensive and very well structured and organised. Keep the good work up!
← | → see all
-
This is a highly recommendable course for anyone seeking to either start or move up on their careers in Compliance! Honestly, awesome training!
← | → see all
-
Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
← | →
-
The trainer was very good.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
... and communication skills to provide excellent customer service and satisfied customers. Below is a generic course outline. This can be used as a basis to tailor to your specific objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training... Learn about: Problem Solving, Customer Care, Call Centre...
... and communication skills to provide excellent customer service and satisfied customers. Below is a generic course outline. This can be used as a basis to tailor to your specific objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training... Learn about: Problem Solving, Customer Care, Call Centre...
-
Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
← | → see all
-
The trainer was very good.
← | → see all
-
Good
← | →
-
Very helpful ????
← | →
-
I have experiebce more than 10 year i will start 2009 i hope the pharmacisty
← | →
- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
... from highly qualified and experienced professionals. The retail pharmacy is a vital health counseling center in which graduates play an important role. The course helps you access a respected profession that continues to grow day by day. If you are proud of your great ability for customer satisfaction... Learn about: Chemistry Research, Customer Service Skills, Pharmacy Assistant...
... from highly qualified and experienced professionals. The retail pharmacy is a vital health counseling center in which graduates play an important role. The course helps you access a respected profession that continues to grow day by day. If you are proud of your great ability for customer satisfaction... Learn about: Chemistry Research, Customer Service Skills, Pharmacy Assistant...
-
Good
← | → see all
-
Very helpful ????
← | → see all
-
I have experiebce more than 10 year i will start 2009 i hope the pharmacisty
← | → see all
-
Excellent, many thanks!
← | →
-
Really good and much appreciated, exceeded expectations.
← | →
-
Small group was helpful for feeling involved at all times. The course completely met the objectives, the material was good and the delivery was excellent. The length of the course was just right.
← | →
- Course
- Manchesterandanother venue.
- Kendal
- Beginner
- December
- 1 Day
.... Other keys skills which participants will learn include outlining the role of the project manager, preparing a schedule, analysing costs and resources, planning and control, and meeting customer needs. There will also be an emphasis on partnership, communication, team work and negotiating. The programme... Learn about: Communication Training, Conflict Management, Quality Training...
.... Other keys skills which participants will learn include outlining the role of the project manager, preparing a schedule, analysing costs and resources, planning and control, and meeting customer needs. There will also be an emphasis on partnership, communication, team work and negotiating. The programme... Learn about: Communication Training, Conflict Management, Quality Training...
-
Excellent, many thanks!
← | → see all
-
Really good and much appreciated, exceeded expectations.
← | → see all
-
Small group was helpful for feeling involved at all times. The course completely met the objectives, the material was good and the delivery was excellent. The length of the course was just right.
← | → see all
-
I studied level 3 assessing competence in the work environment. I found it an wonderful experience specially as it`s a bladed learning program, the mixture of onsite and online particularly.
← | →
-
I think the Admin and PA Diploma course is absolutely terrific. It gives candidates the chance to develop their skills in the PA and Administration field along with gaining some valuable personal skills along the way. It has given me the boost that I needed to be considered for different job roles in the Administration field and without this my CV would not look as good to potential employers. Giving people the chance to succeed at something they really want to be a part of makes this course brilliant in every way. The layout of each module is set out superbly!
← | →
-
This course has been such a great help in my new career path as a PA. When I was job hunting before, I was having no luck, however now I have interested daily for PA roles all because of my new qualification. Easy to use at my own pace. Thanks!
← | →
- Short course
- Online
- Intermediate
- Different dates available
... management, you will learn effective time management skills and why customer care is such an important aspect of your job description. In addition to this... Learn about: Personal Assistant, Confidence Training, Time management...
... management, you will learn effective time management skills and why customer care is such an important aspect of your job description. In addition to this... Learn about: Personal Assistant, Confidence Training, Time management...
-
I studied level 3 assessing competence in the work environment. I found it an wonderful experience specially as it`s a bladed learning program, the mixture of onsite and online particularly.
← | → see all
-
I think the Admin and PA Diploma course is absolutely terrific. It gives candidates the chance to develop their skills in the PA and Administration field along with gaining some valuable personal skills along the way. It has given me the boost that I needed to be considered for different job roles in the Administration field and without this my CV would not look as good to potential employers. Giving people the chance to succeed at something they really want to be a part of makes this course brilliant in every way. The layout of each module is set out superbly!
← | → see all
-
This course has been such a great help in my new career path as a PA. When I was job hunting before, I was having no luck, however now I have interested daily for PA roles all because of my new qualification. Easy to use at my own pace. Thanks!
← | → see all
-
Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Listening Skills, Negotiation Skills, Influencing Skills...
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Listening Skills, Negotiation Skills, Influencing Skills...
-
Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
← | →
-
I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
← | →
- Training
- Inhouse
- Different dates available
... about the Company and Customers: New hires learn more about the company and its customers Information for Success: Find out who can provide the information you... Learn about: Organizational Skills, Performance evaluation, Customer Care...
... about the Company and Customers: New hires learn more about the company and its customers Information for Success: Find out who can provide the information you... Learn about: Organizational Skills, Performance evaluation, Customer Care...
-
I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
← | →
-
Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | →
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | →
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
... particular emphasis on the needs of the customer giving participants core skills to recognise customer needs, make agreements that are kept, reducing bad debt and costly litigation procedures. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Listening Skills, Persuasion Skills, Closing Skills...
... particular emphasis on the needs of the customer giving participants core skills to recognise customer needs, make agreements that are kept, reducing bad debt and costly litigation procedures. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Listening Skills, Persuasion Skills, Closing Skills...
-
Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | → see all
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | → see all
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | → see all
-
I have been out of the instructive circle for as long as five years now and was a little stressed over beginning another course. Everything I can state is I absolutely had nothing to stress over. Everything was set out so unmistakably for me to peruse and it was a standout amongst the most enlightening courses I have ever taken. Much obliged to you New Skills Academy, my future can now start because of you. I can hardly wait to begin.
← | →
- Short course
- Online
- Beginner
- Different dates available
... face and standards you must adhere to. Get a good understanding of the importance of stretching, working with disabled customers and outdoor exercise... Learn about: Fitness Instructor, Financial Training, Personal Trainer...
... face and standards you must adhere to. Get a good understanding of the importance of stretching, working with disabled customers and outdoor exercise... Learn about: Fitness Instructor, Financial Training, Personal Trainer...
-
I have been out of the instructive circle for as long as five years now and was a little stressed over beginning another course. Everything I can state is I absolutely had nothing to stress over. Everything was set out so unmistakably for me to peruse and it was a standout amongst the most enlightening courses I have ever taken. Much obliged to you New Skills Academy, my future can now start because of you. I can hardly wait to begin.
← | →
-
Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills... Learn about: People Management, Team management, Team Performance...
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills... Learn about: People Management, Team management, Team Performance...
-
Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
← | →
-
Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | →
-
The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Customer Care, Sales Strategy, Organizational Skills...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Customer Care, Sales Strategy, Organizational Skills...
-
Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
-
The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
-
This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
← | →
-
This course gave me the confidence and skill I needed to excel in my new job.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
... habits that can create misunderstanding and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through... Learn about: Influencing Skills, Effective Communication, Sales Training...
... habits that can create misunderstanding and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through... Learn about: Influencing Skills, Effective Communication, Sales Training...
-
This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
← | → see all
-
This course gave me the confidence and skill I needed to excel in my new job.
← | → see all
-
Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
← | →
- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
... ❖ communicating with impact ❖ understanding personality traits ❖ preempting considerations and objections ❖ appreciating why customers say ‘no’ ❖ negotiating... Learn about: Business Presentation Skills, Sales Process, Negotiation Skills...
... ❖ communicating with impact ❖ understanding personality traits ❖ preempting considerations and objections ❖ appreciating why customers say ‘no’ ❖ negotiating... Learn about: Business Presentation Skills, Sales Process, Negotiation Skills...
-
Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
← | →