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Customer Care Courses
- Short course
- Online
- Intermediate
- Different dates available
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- 125h
.... The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer... Learn about: Customer Relationship Management, Relationship Marketing, Customer Service Skills...
- Course
- Online
- Beginner
- Different dates available
... of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn... Learn about: Personality Test, Customer Retention, Customer Service...
- NVQ
- Folkestone
- Different dates available
- 1 Year
... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Customer Service, Customer Care, Customer Relationship Management...
- Short course
- Online
- Different dates available
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Account management, Customer Care, Management Tools...
- Course
- Blended in Sydney (Australia)
- Advanced
- Different dates available
- 10 Weeks
...Areas covered by this course: Client and customer service Marketing and public relations Administration Risk management Governance and legal... Learn about: Customer Relationship Management, Marketing Strategy, Public Health...
- Course
- St Helens
- Intermediate
- Different dates available
- 3 Weeks
...The course will focus on developing your customer care skills, food hygiene, preparing and cooking simple cafeteria food i.e. Home -made soups... Learn about: Customer Care, Serving Customers, Tea shop operation...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Customer Service, Telephone Skills, Assertion Training...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls... Learn about: Customer Care, Excellent Customer Care, Incoming Calls...
- Short course
- Cardiff
- Intermediate
- 1 Day
...This course is designed for those already experienced in warm waxing. It provides an introduction to the use of hot wax along with the relevant anatomy... Learn about: Intimate Waxing, Brazillian waxing, Skin Care...
- Short course
- St Helens
- Advanced
- September
- 12 Weeks
... experience and would like to enhance your skills, knowledge and employability. During this part-time, 12 week course you will learn how to groom different breeds of dog, provide a first-class customer care experience and discover the business opportunities that are available upon completion... Learn about: Customer Service, Part Time, Dog Grooming...
- Vocational qualification
- Romford
- 18 Months
...850 hours Funding Apprenticeship funding The TQUK Level 2 Diploma for Hair Professionals (Hairdressing) is regulated by Ofqual. This course has been developed... Learn about: Customer Care, Sales Training, Sales Techniques...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- October
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Public Sector, Visitors Experience, Visitor Satisfaction...
- Course
- Leicester
...This course is for adults who do not have English as a first language and who are interested in a career in administration/ office work. This course is designed to help learners improve their office related and customer care related skills in conjunction with Reading, Writing and Speaking... Learn about: Business and Administration, Ms Office, Office IT...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
..., exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management... Learn about: Client Management, Customer Care, Assertion Training...
- Course
- London
- Beginner
- Different dates available
- 7 Days
...The essential qualification for those working or seeking work as Door Supervisor course in the private security industry, door supervisor course is a regulated course... Learn about: Security Officer, Customer Relationship Management, Customer relationship...
- Course
- Online
- Intermediate
- Different dates available
...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional... Learn about: Customer Experience, Customer Service, Via Email...
- Course
- London
- Different dates available
...This course with prepare you for working in an office or as a receptionist, administrator, supervisor, or in customer care. You will learn how to answer and make calls, speak to customers and work colleagues, how to sound polite, how to understand common work conversations, how to ask questions... Learn about: Ms Office, Office IT, Customer Care...
- Course
- Nottingham
- Different dates available
... and Safety Practice in the Salon Promote Products and Services to Clients Client Care and Communication in Beauty related industries Two creative hair units... Learn about: Beauty Treatments, Skills and Training, Beauty Therapist...
- Course
- Nottingham
- 1 Year
...-up application Media Make-Up Health and Safety Practice in the Salon Promote Products and Services to Clients Client Care and Communication in Beauty related... Learn about: Photography Basics, Beauty Therapist, Make up artist...
- Short course
- Online
- Intermediate
- Different dates available
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Customer Care, Public Sector...
- Short course
- St Helens
- Beginner
- September
- 12 Weeks
...If you spend time grooming your dog, or caring for canines, then dog grooming may be a profession for you. This course will provide you with all that you need to know to become a professional and qualified dog groomer. You'll learn how to groom different breeds, provide a first-class customer... Learn about: Veterinary Assistant, Dog Grooming, Veterinary Medicine...
- Course
- Wolverhampton
- Different dates available
...services Crime and its effects on society and individuals Promotion of public service provision Community and cultural awareness Adventurous activities... Learn about: Retail Sales, Team Building, Time management...