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Customer Care Courses
- Short course
- Online
- Intermediate
- Different dates available
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Care...
- Course
- Distance Learning
- Advanced
- January
- 370h
... - Developing a Business or Product Idea Developing Your Product Idea Identifying Your Target Market and Customers Developing Your Value Proposition Developing... Learn about: Customer Care, Marketing Skills, Financial Training...
- Course
- Online
- Intermediate
- 9h - 1 Year
..., and promote positive outcomes for clients, all while maintaining professionalism. The curriculum emphasises practical approaches that can be applied in mental health services, helplines, customer support, and other client-focused roles. Whether you are pursuing a career in counselling, social... Learn about: Telephone Skills, Customer Care, Effective Communication...
- Course
- Leicester
...This course is for adults who do not have English as a first language and who are interested in a career in administration/ office work. This course is designed to help learners improve their office related and customer care related skills in conjunction with Reading, Writing and Speaking... Learn about: Ms Office, Customer Care, Business and Administration...
- Short course
- Online
- Different dates available
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Customer Excellence, Account management, Management Techniques...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
..., exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management... Learn about: Client Management, Customer Care, Anger Management...
- Course
- London
- Beginner
- Different dates available
- 7 Days
...The essential qualification for those working or seeking work as Door Supervisor course in the private security industry, door supervisor course is a regulated course... Learn about: Customer relationship, Customer Care, Security Officer...
- Course
- London
- Different dates available
...This course with prepare you for working in an office or as a receptionist, administrator, supervisor, or in customer care. You will learn how to answer and make calls, speak to customers and work colleagues, how to sound polite, how to understand common work conversations, how to ask questions... Learn about: Customer Care, Ms Office, Word Processing...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls... Learn about: Customer Care, Incoming Calls, Excellent Customer Care...
- Course
- Nottingham
- Different dates available
... and Safety Practice in the Salon Promote Products and Services to Clients Client Care and Communication in Beauty related industries Two creative hair units... Learn about: Skills and Training, Make up artist, Customer Care...
- Course
- Nottingham
- 1 Year
...-up application Media Make-Up Health and Safety Practice in the Salon Promote Products and Services to Clients Client Care and Communication in Beauty related... Learn about: Make up artist, Beauty Treatments, Body Art...
- Short course
- St Helens
- Beginner
- September
- 12 Weeks
...If you spend time grooming your dog, or caring for canines, then dog grooming may be a profession for you. This course will provide you with all that you need to know to become a professional and qualified dog groomer. You'll learn how to groom different breeds, provide a first-class customer... Learn about: Confidence Training, Animal Behaviour, Dog Grooming...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- October
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Care Skills, Public Sector, Course Objectives...
- Course
- Wolverhampton
- Different dates available
...services Crime and its effects on society and individuals Promotion of public service provision Community and cultural awareness Adventurous activities... Learn about: Customer Service, Time management, Retail Sales...
- Course
- Cambridgeand10 other venues
- Romford Road / London, Westminster, Wandsworth, Hounslow, Croydon, Lewisham, Barnet, Chelmsford, Luton, Stratford
- Beginner
- Different dates available
- 8 Days
... Safety Awareness Session 4: Emergency Procedures Session 5: The Private Security Industry Session 6: Communication Skills and Customer Care CCTV Operations... Learn about: Private Security, Customer Care, Security Officer...
- BTEC
- Grantham
- 1 Year
... working & communications in the airline industry. Promote effective customer care in the airline... Learn about: Aviation Training, Cabin Crew, Full Time...
- Course
- Online
- Intermediate
- Different dates available
...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional... Learn about: Customer service levels, Via Email, Customer Service...
- Vocational qualification
- Roby
- 1 Year
... Promote effective customer care in the airline industry Maintain effective team working and communications Contribute to the health and safety of airline... Learn about: Customer Care, Aviation Training, Airline Training...
- NVQ
- Newryand2 other venues
- Armagh, Portadown
- Different dates available
... the Hospitality Industry. Students will be trained in: safety. Hygiene and security. customer care. effective teamwork. cash handling. preparation of service areas. practical service of food and drink for a variety of service styles (counter service). table service. buffet service... Learn about: Food Handling, Food Beverage Service, Food Preparation...
- BTEC
- Grantham
- 1 Year
... working & communications in the airline industry. Promote effective customer care in the airline... Learn about: IT Security, Aviation Training, Team Training...
- Short course
- Online
- Intermediate
- Different dates available
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Public Sector, Customer Care...
- Vocational qualification
- Blended in Sale
- Different dates available
- 5 Weeks
...West Midlands Level 3 Diploma in Dog Grooming is accredited by Ofqual. Learners wishing to enter into the Dog Grooming industry as a professional It... Learn about: Promote Maintain animal health and well bieng, Health and Safety, Control and Restrain correct...
- Short course
- Mansfield
- Beginner
- 5 Days
... and responsibilities, fire safety awareness, communication skills and customer care Working as a Door Supervisor within the Private Security Industry, this covers... Learn about: Dealing with vulnerable people, Conflict Management, Customer Care...