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Customer Care courses Birmingham
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Service, Customer Relationship Management, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions 11:15 - 11:30 Coffee Break 11:30 - 12:15 Objection Handling 12:15... Learn about: Contact and Developing, Customer satisfaction, Developing Questions...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Care Skills, Customer Manager, Customer Care...
- Course
- Online
- Intermediate
- 9h - 1 Year
..., or customer services, this course equips you with transferable skills that enhance employability. With clear, structured modules and expert guidance, learners can progress at their own pace and achieve recognised certification that demonstrates competence and professionalism in telephone counselling... Learn about: Communication Training, Effective Communication, Telephone Skills...
- Short course
- Online
- Intermediate
- Different dates available
.... The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way. During the day you will enhance your understanding... Learn about: Public Sector, Customer Care...