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Customer Care courses Birmingham
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...How to handle objections Understand the importance of customer care in a sales environment How to handle complaints in a positive way How to gain the maximum... Learn about: Customer Care, Incoming Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Excellent Customer Care, Customer Care, Customer Retention...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care, Customer Complaints Calls, Handling Complaints...
- NVQ
- Birmingham
- 2 Weeks
...-world experience to give you the ideal start to your hospitality career journey. This Level 2 course covers food service waiter/waitressing skills, bar tending, customer care and entry level cocktails, all taught by highly experienced and passionate industry experts. Serving real guests in our award... Learn about: Table Theatre, Restaurant Skills, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Retention, Customer relationship, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions 11:15 - 11:30 Coffee Break 11:30 - 12:15 Objection Handling 12:15... Learn about: Contact and Developing, Role Plays, Customer Care...
- NVQ
- Birmingham
- 1 Year
...practical duties and assignments. The emphasis is on practical assessments. Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020... Learn about: Restaurant Skills, Bar and Mixology, Introduction to Bar and Mixology...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer satisfaction, Customer Service, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Retention Strategy, Customer Care, Customer Manager...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer satisfaction, Customer Service, Customer Manager...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...how good is the display etc.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Service Skills, Communication Training, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer satisfaction, Customer Retention Strategy, Customer Service...
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I clearly have a better understanding than ever after joining this course. I am very much thankful for the experience I have got there which give a shape to my knowledge and make it so informative. I am seeking to revisit to your site as soon as possible.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with... Learn about: Objection Handling, Customer Manager, Customer Care...
...Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with... Learn about: Objection Handling, Customer Manager, Customer Care...
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I clearly have a better understanding than ever after joining this course. I am very much thankful for the experience I have got there which give a shape to my knowledge and make it so informative. I am seeking to revisit to your site as soon as possible.
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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- Short course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- July
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Management Skill, Customer Care, Customer Care Skills...
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Management Skill, Customer Care, Customer Care Skills...
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- June
...14:30 - 15:00 Closing Strategies & Maximising Opportunities 15:00 - 16:30 Role Plays - Closing (Delegates are given realistic scenarios where they... Learn about: Customer Care, Sales Training, Body Language...
...14:30 - 15:00 Closing Strategies & Maximising Opportunities 15:00 - 16:30 Role Plays - Closing (Delegates are given realistic scenarios where they... Learn about: Customer Care, Sales Training, Body Language...
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
- 2 Days
...buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving Qualification The importance of effective... Learn about: Customer relationship, Customer Service, Sales Techniques...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...10:40 GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?... Learn about: Excellent Customer Care, Incoming Calls, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Customer Care Skills, Customer Care, Visitor Satisfaction...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Customer satisfaction, Sales Techniques, Customer relationship...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- Birmingham
- 1 Day
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Customer Care, Communication Training, Customer relationship...
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Customer Care, Communication Training, Customer relationship...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
← | → see all
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
← | → see all
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Birmingham
- 1 Day
...of your strengths and weaknesses in negotiating and what you hope to gain from the class. The objective is for the student to learn how to create a collaborative... Learn about: Team Building, Social Skills, Negotiation Skills...
...of your strengths and weaknesses in negotiating and what you hope to gain from the class. The objective is for the student to learn how to create a collaborative... Learn about: Team Building, Social Skills, Negotiation Skills...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
← | → see all
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
← | → see all
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
← | → see all
- Course
- Birmingham
- 5 Days
...1:2001 to IWA 1:2005 (International Workshop Agreement) - Guidelines for Process Improvements in Health Service Organizations IWA 2:2003-Quality Systems... Learn about: ISO 9000, Customer Care, Management Control...
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