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Customer Care courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
... Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Sales Training, Customer Retention Strategy, Customer Manager...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...a facilitated event including defining the purpose, process and anticipated outcomes. Second, techniques for engaging the key stakeholders... Learn about: Customer Manager, Creative techniques, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer... Learn about: Role Plays, Customer satisfaction, Contact and Developing...
- Course
- Paisley
- 1 Year
... and Sauces, Food Production and presentation Skills, Organisation of Practical skills, Customer Care. SCQF Level: 5 Entry Requirements: Successful completion... Learn about: Full Time...
- Short course
- Aberdeen
... and equipment Health and safety Methods of cleaning Security Customer Care This course covers some of the underpinning knowledge for 1GEN1, 2HK2, 2HK1 and 2GEN2...
- NVQ
- Ayr
... of customer care... Learn about: Skills and Training, Customer Service, Customer Care...
- Course
- Glasgow
- Different dates available
.... It covers everything from communication in both informal and formal ways to an in-depth understanding of customer care. This course is ideal for anyone who is a receptionist or is keen to include more reception skills into their job. The Professional Receptionist course consists of 2 different... Learn about: Effective Communication, Skills and Training, Communication Training...
- NVQ
- Cumbernauld
...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems...
- Course
- Bearsdenand3 other venues
- Midlothian, Welwyn Garden City, Bellahouston
- Beginner
- 5 Days
... and evaluating sessions. Teaching and learning styles. Communication and customer care. Class management and safety. Promoting snow sports On successful completion...
- NVQ
- Glasgow
- 25 Weeks
... the hair and scalp • Consultation skills • Style, dress and finishing techniques • Reception duties, customer care and health and safety The course modules...
- HNC
- Motherwell
- 2 Years
... of Customer Care and a Graded Unit project that gives a grade of A, B or C. Possible Optional Units: Managing Information, Marketing: An Introduction, Human...
- Short course
- Fife
..., as will the client so that both parties are kept fully informed of the outcome Customer after care service - we will contact you after six months to evaluate...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Service, Customer Care, Customer relationship...
- HNC
- Paisley
...HNC Tourism Course Content: Subjects include: Structure of the Tourism Industry, Marketing and Customer Care, The Scottish Tourism Product... Learn about: Full Time...
- Vocational qualification
- Aberdeen
...This qualification will help the team to develop in order that they can become efficient and deal with the pressures of the day to day requirements to ensure that customers will return...
- HND
- Glasgow
- 2 Years
... People; Communications; Accounting; Marketing. A selection of optional units includes: Customer Care; Market Research; Managing a Small Business; Human...
- Course
- Glasgow
- Different dates available
..., Personnel Management, Workplace Psychology and Customer Care. You will also learn valuable skills related to being a good manager, as well as running your own small business... Learn about: Business Studies, Customer Care, Personnel Management...
- Course
- Kilmarnockandanother venue.
- Cumnock
- 1 Year
...This is a basic hairdressing course which will give you the required qualifications to progress to the national certificate group award in Hairdressing (SCQF level 5). Within the course you will cover range of hairdressing subjects including Client Consultation, Skills for Customer Care,...
- HNC
- Kilwinningandanother venue.
- Greenock
... including photographic and make-up companies. Course Content: - Basic Make-up , - Fashion & Photographic Make-up , - Skin Care , - Retail Sales , - Customer...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Care Skills, Customer Relationship Management, Customer satisfaction...
- NVQ
- Glasgow
- 26 Weeks
.... How to shampoo and condition the hair and scalp. Consultation skills. Style, dress and finishing techniques. Reception duties, customer care and health and safety. Suitable for: Beginners- Anyone wishing to become a Hairdresser...
- Vocational qualification
- Motherwell
- 1 Year
... Transactions, Small Business Accounting, Economics of the Market, The Individual in Industry and Work, Customer Service, Financial Services: Personal Finance... Learn about: Full Time...
- Vocational qualification
- Springburn
- 1 Year
...Faculty Construction Technologies Creative and Applied Arts Engineering Technologies Humanities Science & Care Management Business & Sport Commercial Business Unit January courses. Study Mode Full Time Part Time Block Release Evening Flexible/Distance Learning Day Release Other SVQ Development...