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Customer Retention courses Leeds
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Service, Customer Care, Customer Service Skills...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- May
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Care, Customer satisfaction, Customer Manager...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- February
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer relationship, Customer Manager, Customer Retention...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Relationship Management, Customer Retention, Public Sector...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Retention, Excellent Customer Care, Customer Service...
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The training was amazing with great and excellent trainers who were really knowelegeable.
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- Course
- Leeds
- 1 Day
...the Telephone Exercise - Taking a Message Telephone Message Prompt Form MODULE 8: Managing Conflict in Customer Situations Learning outcomes... Learn about: Informal surveys, Key Account Management, Relationship Marketing...
...the Telephone Exercise - Taking a Message Telephone Message Prompt Form MODULE 8: Managing Conflict in Customer Situations Learning outcomes... Learn about: Informal surveys, Key Account Management, Relationship Marketing...
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The training was amazing with great and excellent trainers who were really knowelegeable.
← | →
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... with customers, supporting colleagues, and representing an organisation with reliability and credibility. By completing this CPD-accredited customer service course, learners develop valuable soft skills that employers across retail, hospitality, call centres, administration, and service-based sectors actively... Learn about: Customer Relationships, Great Customer Service, Communication Training...
- Course
- Online
- Beginner
- Different dates available
- 125h
... customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer... Learn about: Service level management, Customer Service Skills, Service outsourcing sales...
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