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Customer Retention courses Leeds
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Care, Customer Service, Customer Manager...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- May
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service Skills, Customer Care, Customer Service...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- February
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Relationship Management, Customer Retention Strategy, Customer Retention...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Service, Customer satisfaction, Customer Retention Strategy...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Service, Customer relationship, Customer Care...
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The training was amazing with great and excellent trainers who were really knowelegeable.
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- Course
- Leeds
- 1 Day
...the Telephone Exercise - Taking a Message Telephone Message Prompt Form MODULE 8: Managing Conflict in Customer Situations Learning outcomes... Learn about: Informal surveys, Customer Relationship Management, Key Account Management...
...the Telephone Exercise - Taking a Message Telephone Message Prompt Form MODULE 8: Managing Conflict in Customer Situations Learning outcomes... Learn about: Informal surveys, Customer Relationship Management, Key Account Management...
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The training was amazing with great and excellent trainers who were really knowelegeable.
← | →
Similar training online and classroom-based
- Course
- Online
- Intermediate
- 4h - 1 Year
... customer management approaches in real workplace situations. Studying this Level 4 Diploma helps individuals develop customer-focused thinking, problem-solving abilities, teamwork and communication skills. These capabilities are valued in a wide range of sectors, including retail, hospitality, finance... Learn about: Customer relationship, Customer Relationship Management, Customer Retention...
- Course
- Online
- Beginner
- Different dates available
- 125h
... customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer... Learn about: Customer Care, Service Management, Service reports and dashboards...
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