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Customer Retention courses Leeds
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer satisfaction, Customer relationship, Customer Service Skills...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- May
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Retention, Customer Care Skills, Customer Service Skills...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- February
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Retention, Customer satisfaction, Customer Manager...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Service, Customer satisfaction, Customer Retention Strategy...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Retention, Customer Service, Customer satisfaction...
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The training was amazing with great and excellent trainers who were really knowelegeable.
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- Course
- Leeds
- 1 Day
...the Telephone Exercise - Taking a Message Telephone Message Prompt Form MODULE 8: Managing Conflict in Customer Situations Learning outcomes... Learn about: Key Account Management, Customer Retention, Informal surveys...
...the Telephone Exercise - Taking a Message Telephone Message Prompt Form MODULE 8: Managing Conflict in Customer Situations Learning outcomes... Learn about: Key Account Management, Customer Retention, Informal surveys...
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The training was amazing with great and excellent trainers who were really knowelegeable.
← | →
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... with customers, supporting colleagues, and representing an organisation with reliability and credibility. By completing this CPD-accredited customer service course, learners develop valuable soft skills that employers across retail, hospitality, call centres, administration, and service-based sectors actively... Learn about: Great Customer Service, Customer Service, Customer Care...
- Course
- Online
- Beginner
- Different dates available
- 125h
...You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on... Learn about: Customer care operatives, Engineering and technical staff, Directors and executives...
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