Customer Service Courses

...The NCFE Level 2 Certificate in Principles of Customer Service provides you with a thorough understanding of all aspects customer service. You will gain a wide range of knowledge in how to provide effective customer service and how to fully understand the organisations need for customer service... Learn about: Customer Service...

...The Advanced Apprenticeship is for those who have experience in customer service and are able to handle more difficult customers and situations. It will help apprentices suggest improvements to their company’s customer service policy and help with implementation. This Apprenticeship is a good... Learn about: Customer Service...

...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer satisfaction, Customer Service Delivery, Customer Service...

...The qualification is designed to develop the skills of learners that are interested in entering or are already in a customer service position in a hospitality setting. On completion of this qualification learners will be able to: Demonstrate an understanding of the importance of the provision... Learn about: Customer Service...

...The Intermediate Apprenticeship is designed for those who work, or want to work, within a customer facing role. Apprentices will gain a basic knowledge and an understanding of how to deal with customers... Learn about: Customer Service...

...One of the best things about working in customer service is that it provides the learner with plenty of transferable skills. Communication skills and experience working with people are useful in almost any line of work so the job offers a whole range of opportunities for career progression... Learn about: Customer Service, Skills and Training...

...Employee rights and responsibilities Principles of customer service Undertsanding outcomes Warwickshire College Group will help you develop... Learn about: Quality Training, Customer Service...

...The apprenticeship will include: giving customers a positive impression promoting additional services and products processing information dealing with…... Learn about: Customer Service...

...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Service, Key Account Management, Relationship Marketing...

...The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. As an apprentice you will be training to become an advocate of customer service who acts as a referral point for dealing with more complex or technical... Learn about: Business processes, Managing situations, Customer Service...

...undertsanding the customer service environment understanding customers and custiomer retention principles of business emplotyee rights... Learn about: Quality Training, Customer Service...

...This 1 Day workshop is designed around the PROUD Principle® which builds into a set of key principles in achieving excellent customer service. The PROUD Principle® can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use... Learn about: Customer relationship, Customer Service, Communication Skills...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation of a portfolio of work-based evidence... Learn about: Relationship Marketing, Customer Relationship Management, Customer Service...

...If you are over the age 16, an Advanced Apprenticeship allows you to gain a nationally recognised qualification whilst working in paid employment. The programme will last approximately 15 months and to commence the Advanced Apprenticeship you will have experience of working in a customer service... Learn about: Customer Service, Skills and Training...

...The course is aimed at individuals whose job role is dedicated to customer service, as employers recognise the key role you play in determining the quality of the customer experience in increasing customer loyalty. The role of a customer service practitioner is to deliver high-quality products... Learn about: Customer Service, Quality Training, Sales Training...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Relationship Marketing, Customer Service, Customer Retention...

...Course Overview: This is a bite-size, workshop based qualification that underpins some of the basic knowledge and understanding needed by an employee preparing to work in a customer service role. It provides accreditation for the interpersonal skills necessary for working in a customer service... Learn about: Customer Service...

...This course covers Core units in literacy and numeracy and introducing customer service and administration. Will also include: Financial management *Health and safety *Effective communication... Learn about: Customer Service...