Customer Service Courses

...Candidates can go on to complete Customer Service Level 4 or a management qualification Welcome to Eastlight choose from our onsite training solutions and scheduled training courses across a wide range of technical and non-technical topics... Learn about: Customer Service...

...Course Overview: This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: Who are new to the workplace Who have no previous experience of working in a customer service environment Whose... Learn about: Customer Service...

...Course Summary: This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role... Learn about: Customer Service...

...The NCFE Level 2 Certificate in Principles of Customer Service provides you with a thorough understanding of all aspects customer service. You will gain a wide range of knowledge in how to provide effective customer service and how to fully understand the organisations need for customer service... Learn about: Customer Service...

...Learners who achieve this qualification could progress to: -NCFE level 2 Certificate in Principles of Business and Administration -NCFE level 2 Certificate in Team Leading Knowledge -NVQ level 2 Customer Services... Learn about: Customer Service...

...Course Overview: This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: Who have particular customer service and administration roles Who are working in a customer service environment Whose... Learn about: Customer Service...

...The Advanced Apprenticeship is for those who have experience in customer service and are able to handle more difficult customers and situations. It will help apprentices suggest improvements to their company’s customer service policy and help with implementation. This Apprenticeship is a good... Learn about: Customer Service...

...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Service Skills, Customer satisfaction, Customer Retention...

...Learners will be required to complete four mandatory units: -Deliver customer service -Understand customers -Principles of customer service... Learn about: Customer Service...

...The qualification is designed to develop the skills of learners that are interested in entering or are already in a customer service position in a hospitality setting. On completion of this qualification learners will be able to: Demonstrate an understanding of the importance of the provision... Learn about: Customer Service...

...The Intermediate Apprenticeship is designed for those who work, or want to work, within a customer facing role. Apprentices will gain a basic knowledge and an understanding of how to deal with customers... Learn about: Customer Service...

...One of the best things about working in customer service is that it provides the learner with plenty of transferable skills. Communication skills and experience working with people are useful in almost any line of work so the job offers a whole range of opportunities for career progression... Learn about: Customer Service, Skills and Training...

...Employee rights and responsibilities Principles of customer service Undertsanding outcomes Warwickshire College Group will help you develop... Learn about: Quality Training, Customer Service...

...The apprenticeship will include: giving customers a positive impression promoting additional services and products processing information dealing with…... Learn about: Customer Service...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation of a portfolio of work-based evidence... Learn about: Key Account Management, Relationship Marketing, Customer Relationship Management...

...The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. As an apprentice you will be training to become an advocate of customer service who acts as a referral point for dealing with more complex or technical... Learn about: Business processes, Customer Service, Managing situations...

...undertsanding the customer service environment understanding customers and custiomer retention principles of business emplotyee rights... Learn about: Quality Training, Customer Service...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Relationship Marketing, Customer Relationship Management, Key Account Management...

...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Retention, Customer Relationship Management, Key Account Management...