Customer Service courses Belfast City

...rapport with existing and new customers. This course is designed to raise awareness of the Customer Service standards required in an organisation. By... Learn about: Customer Service Skills, Customer Care Cycle, Customer Service...

...Role Plays designed on case studies of actual live sales specific to your business. 4. Blended Learning Research shows that within 40 to 90 days most people... Learn about: Sales Process, Customer Service, Customer Manager...

...Understand the Call Centre role and responsibilities Know how the call centre environment operates Have good customer service principles Identify and understand... Learn about: Sales opportunities, Telephone techniques, Call Centre...

...Five steps define the sales process methodology. Each step is made up of several key activities with predictable, measurable outcome... Learn about: Sales Strategy, Process mapping, Sales Marketing...

...Salespeople need to use the telephone as part of their job function, either for selling, or booking appointments. In order to achieve this, they have... Learn about: Customer Retention, Sales Training, Customer Care...

...Training your staff to be knowledgeable about the product or service and empower them to make decisions to resolve minor complaints. Truly listening... Learn about: Account management, Sales Marketing, Customer Service Skills...

...DSM Sales Fundamental Couse is ideal for individuals new to the sales profession who need a strong foundation of skills, knowledge and tools to help them build strong customer relationships and a solid portfolio. You will learn how to build trust with customers, discover customer needs... Learn about: Sales Marketing, Pricing techniques, Sales Training...

...You will learn the skills to listen and respond effectively to customers’ requirements. The course has been designed over one (1) day to give a full understanding... Learn about: Sales Training, Negotiation Skills, Telephone answering...

...presentation to deliver your key message Starting with an engaging beginning and take-away message How to keep your audience’s attention throughout the... Learn about: Presentation Skills, Sales Training, Negotiation techniques...

...account Establish a buying needs matrix Create a client SWOT analysis Create a Competitor Matrix Team members roles and responsibilities within a key account... Learn about: Negotiation Skills, Customer Service, Presentation Skills...