Customer Service courses County Antrim

...INDICATE how to Transport wheelchair users and people with mobility problems. ESTABLISH Emergency procedures with people with disabilities... Learn about: Road safety, Customer Service Skills, Disability Care...

...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage... Learn about: Customer Care Cycle, Customer Service Skills, Body Language...

...will be interactive moving through schedule discussions, practical exercise, building new belief systems and role-plays using live accounts for the role–plays... Learn about: Sales Training, Sales Process, Customer relationship...

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Sales skills, Call Centre Skills, Call Centre...

...Step Five: Implement and evaluate success The product or service is implemented and the customer begins the process of judging whether it truly meets the stated needs... Learn about: Customer Service, Sales Process, Sales Strategy...

...and questioning techniques · Sell the features and benefits · Handle and overcome objections · Have the confidence to arrange appointments · Gain commitment... Learn about: Confidence Training, Communication Training, Customer Retention...

...By not answering the phone simply escalates what could be a simple question to resolve, with proper training. During our Customer Service Training Course you will learn about... Learn about: Sales Manager, Account management, Sales Coaching...

...DSM Sales Fundamental Couse is ideal for individuals new to the sales profession who need a strong foundation of skills, knowledge and tools to help them build strong customer relationships and a solid portfolio. You will learn how to build trust with customers, discover customer needs... Learn about: CRM (Customer Relationship Management), Negotiation techniques, Key Account Management...

...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients... Learn about: Telephone answering, Negotiation Skills, Sales Techniques...

...Understanding your strengths in presentation Assert credibility and trust in your presentation. Essential dos and don’ts in a presentation Structure your... Learn about: Presentation techniques, Pricing techniques, Account management...

...performance and future business objectives Motivational theory and its relevance to maintaining good client relationships How to effectively network... Learn about: Presentation Skills, SALES PIPELINE, Account management...