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Customer Service courses County Antrim
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage... Learn about: Attitude cycle, Customer Service Skills, Customer Service...
- Short course
- County Antrim
- Intermediate
- 1 Day
...INDICATE how to Transport wheelchair users and people with mobility problems. ESTABLISH Emergency procedures with people with disabilities... Learn about: Disability Care, Customer Service Skills, Wheelchair Users...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...Step Five: Implement and evaluate success The product or service is implemented and the customer begins the process of judging whether it truly meets the stated needs... Learn about: Sales Training, Process mapping, Sales Marketing...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Sales opportunities, Call Centre, Call Centre Skills...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...will be interactive moving through schedule discussions, practical exercise, building new belief systems and role-plays using live accounts for the role–plays... Learn about: Customer Manager, Sales Training, Sales Process...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...and questioning techniques · Sell the features and benefits · Handle and overcome objections · Have the confidence to arrange appointments · Gain commitment... Learn about: Sales Training, Customer Retention, Communication Training...
- Short course
- Belfast City
- Intermediate
- 1 Day
...By not answering the phone simply escalates what could be a simple question to resolve, with proper training. During our Customer Service Training Course you will learn about... Learn about: Sales Techniques, Sales Marketing, Public Speaking...
- Short course
- Belfast City
- Beginner
- 2 Days
...DSM Sales Fundamental Couse is ideal for individuals new to the sales profession who need a strong foundation of skills, knowledge and tools to help them build strong customer relationships and a solid portfolio. You will learn how to build trust with customers, discover customer needs... Learn about: Customer Service, Pricing techniques, Presentation Skills...
- Short course
- Belfast City
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients... Learn about: Sales Training, Negotiation Skills, Support for telecommunications user...
- Short course
- Belfast City
- Intermediate
- 2 Days
...performance and future business objectives Motivational theory and its relevance to maintaining good client relationships How to effectively network... Learn about: Sales Techniques, Sales Manager, Key Account Management...
- Short course
- Belfast City
- Intermediate
- 1 Day
...Understanding your strengths in presentation Assert credibility and trust in your presentation. Essential dos and don’ts in a presentation Structure your... Learn about: Account management, Presentation techniques, Pricing techniques...
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