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Customer Service courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Relationship Management, Customer Service Skills, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Retention Strategy, Customer Retention, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer satisfaction, Customer Retention, Customer Service...
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I HAVE DONE LEVEL 2: PROFESSIONAL TAXI AND PRIVATE HIRE DRIVER COURSE FOR GUILDFORD TAXI AND PRIVATE HIRE LICENCE. I HAVE NOW RECEIVED THE LICENCE. THANK YOU RUSSBRIDGE ACADEMY FOR YOUR SUPPORT.
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- Course
- Edinburghand22 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, North Acton, Elephant & Castle, Southampton, Sheffield, Bedford ...
- Intermediate
- 20 Apr 2026
- Internship
... or private hire vehicle Unit 3: Professional Customer Service in the Taxi and Private hire Industry Unit 5: The regulatory framework of the taxi and private... Learn about: Road safety, Work Environment, Hire vehicle...
... or private hire vehicle Unit 3: Professional Customer Service in the Taxi and Private hire Industry Unit 5: The regulatory framework of the taxi and private... Learn about: Road safety, Work Environment, Hire vehicle...
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I HAVE DONE LEVEL 2: PROFESSIONAL TAXI AND PRIVATE HIRE DRIVER COURSE FOR GUILDFORD TAXI AND PRIVATE HIRE LICENCE. I HAVE NOW RECEIVED THE LICENCE. THANK YOU RUSSBRIDGE ACADEMY FOR YOUR SUPPORT.
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- NVQ
- Motherwell
- 2 Years
...This dynamic course is designed to help you develop your skills for work in a variety of hospitality contexts. In addition to enhancing your practical skills and customer care training you will receive tuition in IT, Numeracy and Communications. Also embedded into the programme is the REHIS...
- NVQ
- Ayr
...Suitable for: The Customer Service SVQ has been developed specifically for staff who deal directly with customers on. a day to day basis and covers such topics as deliver reliable customer service, resolve customer service. problems, develop customer relationships and other relevant areas... Learn about: Customer Care, Skills and Training, Customer Service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care, Customer Complaints Calls, Incoming Calls...
- Course
- Glasgow
- Different dates available
...Course OverviewWhether you wish to embark upon a career in customer service or simply want learn a practical skill for everyday use, the distance learning Customer Service Excellence course can provide you with all the necessary skills. The home study course teaches you everything... Learn about: Skills and Training, Customer Service, Quality Training...
- Course
- Glasgowandanother venue.
- Leeds
- 1 Day
.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop... Learn about: Sales Training, Call Centre, Telephone techniques...
- Course
- Glasgowandanother venue.
- London
- 5 Days
...Adopting a more consistent, up-to-date approach and common terminology to Service Management enables organisations to increase productivity, save costs and improve customer service.This four day managers bridge course introduces the key changes to this latest version of ITIL.Examination...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...Skill in applying the best creative techniques Handling group dynamics and deal with challenges, resistance and disruption Competence in the 12 Skills of Facilitation... Learn about: Sales Training, Customer Service, Customer Service Skills...
- Course
- Glasgow
- Different dates available
... with a nationally recognised qualification, the NCFE-approved Certificate in Customer Service Knowledge at Level... Learn about: Customer Service, Confidence Training...
- Postgraduate
- Currie
- Different dates available
... dateSeptemberOverviewProgramme contentEntry requirementsFees & scholarshipsOverviewLean Six Sigma (LSS) is a powerful methodology for achieving process efficiency and effectiveness which results in enhanced customer satisfaction and improved bottom line results. It aims to achieve improvements in the most economical manner... Learn about: Team Building, Full Time, Quality Process...
- Training
- Glasgowand8 other venues
- Birmingham, London, Manchester, Croydon, Leeds, Bristol, Newcastle Upon Tyne, Wokingham
- 1 Day
... the Budgeting Method Introduction to Sage 50 Accounts training course session 6 - Customer & Supplier Records Setting Customer & Supplier Defaults Custom Fields...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science of Questions in Qualification 12:15... Learn about: Sales Techniques, Customer Care, Sales Training...
- Training
- Cumbernauldand8 other venues
- Basingstoke, Bristol, Spalding, Thatcham, Hemel Hempstead, Northampton, Crewe, Barnsley
... Training (Dept for Transport) allowing us to address specific customer needs whilst remaining legally compliant. All trainers are RTITB accredited Master...
- Course
- Glasgow
- Different dates available
..., finance and customer service. An important part of the course focuses on applied professional skills, which prepares students to formulate, test and gain support from their colleagues in designing and implementing new work projects... Learn about: Customer Service, Skills and Training, IT Management...
- Training
- Glasgowand20 other venues
- Birmingham, London, Manchester, Croydon, Leeds, Bristol, Newcastle Upon Tyne, Dereham, Wokingham, Reading, Glasgow ...
- 2 Days
... course session 4 - Customer Invoices and Credit Notes Using the Batch Invoice Routine Creating and Printing Service Invoices Net value discounts Deposits...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Customer relationship, Customer Care, Customer Manager...
- Course
- Glasgow
- 1 Year
...This one year course aims to provide a first qualification relevant to the needs of the Tourism industry. Areas covered include customer service, employability skills, selling skills and a knowledge of the industry itself. OTHER INFORMATION. There may be the opportunity for study visits as part of the course...
- Course
- Glasgow
- Different dates available
... and interesting topics such as the registration process involved, health, safety and hygiene matters, and how to provide good customer service and involve parents. The Diploma also helps you understand the financial aspects of running your own business, and provides a reading list of useful books... Learn about: Financial Training, Customer Service, Child care...
- Training
- Glasgowand9 other venues
- Birmingham, London, Manchester, Croydon, Leeds, Bristol, Newcastle Upon Tyne, Ballymena, Wokingham
- 2 Days
...’ Receiving Delivery of Orders Updating the Ledgers Sage 50 Accounts training course session 6 - Customer Discounts Understanding the Discounts available...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...event 10:15 - 10:45 Review of the principle planning and design tools used by accomplished facilitators to preparing the ground fro a successful facilitated event 10:45... Learn about: Sales Training, Customer Retention Strategy, Decision Making...