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Customer Service courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science of Questions in Qualification 12:15... Learn about: Marketing Strategy, Customer Care, Customer Retention Strategy...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...11:15 Understanding Facilitation (A detailed examination of the role, qualities and skills of an accomplished facilitator. A breakdown of the 3 fundamentals of facilitation... Learn about: Customer relationship, Customer Service Skills, Customer Relationship Management...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Relationship Management, Customer Service, Customer Care...
- Vocational qualification
- Aberdeen
... the guidance of others and may then decide to work towards a different level. H284 Customer Service List of all units for H284 1CS101: Prepare yourself...
- Course
- Glasgow
- 1 Year
... (Operations/Marketing) . Communication . Enterprise Activity . Financial Services: Personal Financial Awareness . Microeconomics . Pacific Institute... Learn about: Full Time...
- HNC
- Motherwell
- 2 Years
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Part Time...
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I HAVE DONE LEVEL 2: PROFESSIONAL TAXI AND PRIVATE HIRE DRIVER COURSE FOR GUILDFORD TAXI AND PRIVATE HIRE LICENCE. I HAVE NOW RECEIVED THE LICENCE. THANK YOU RUSSBRIDGE ACADEMY FOR YOUR SUPPORT.
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- Course
- Edinburghand29 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Greenwich, North Acton, Elephant & Castle, Southampton, Sheffield ...
- Intermediate
- 10 Jul 2024
- Internship
... or private hire vehicle Unit 3: Professional Customer Service in the Taxi and Private hire Industry Unit 5: The regulatory framework of the taxi and private... Learn about: Road safety, Hire vehicle, Work Environment...
... or private hire vehicle Unit 3: Professional Customer Service in the Taxi and Private hire Industry Unit 5: The regulatory framework of the taxi and private... Learn about: Road safety, Hire vehicle, Work Environment...
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I HAVE DONE LEVEL 2: PROFESSIONAL TAXI AND PRIVATE HIRE DRIVER COURSE FOR GUILDFORD TAXI AND PRIVATE HIRE LICENCE. I HAVE NOW RECEIVED THE LICENCE. THANK YOU RUSSBRIDGE ACADEMY FOR YOUR SUPPORT.
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- HND
- Paisley
...HND Tourism Course Content: Subjects include: Planning and Sustainable Development in Tourism, Marketing, Customer Service, The Scottish Tourism... Learn about: Full Time...
- MBA
- Stirling
- 1 Year
..., finance and banking, Public Relations and customer relations, Higher Education, project management, the civil service and international business. Close...
- HND
- Glasgow
- 2 Years
..., civil service, local government and the distribution sector are typical outcomes. As...
- Course
- Glasgow
- Different dates available
..., finance and customer service. An important part of the course focuses on applied professional skills, which prepares students to formulate, test and gain support from their colleagues in designing and implementing new work projects... Learn about: Customer Service, IT Management, Skills and Training...
- Course
- Kilwinningandanother venue.
- Greenock
- Beginner
... courses or to a trainee position in the industry. Course Content: Customer Relations in Travel & Tourism Introduction to UK Tourism Industry Introduction to Retail Travel...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention Strategy, Customer Service, Customer relationship...
- Vocational qualification
- Aberdeen
...: Monitor and solve customer service problems 3HS23: Work with others to improve customer service 3HS24: Contribute to the selection of personnel...
- Course
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...Enhanced your self awareness on your customer service skills. Greater understanding of customer expectations, perceptions and needs. Learnt techniques and structures to consistently deliver exceptional customer services. Increased your confidence and communication skills. Started the process...
- Vocational qualification
- Motherwell
- 2 Years
... Transactions, Small Business Accounting, Economics of the Market, The Individual in Industry and Work, Customer Service, Financial Services: Personal Finance... Learn about: Part Time...
- Short course
- Edinburgh
- 1 Day
...As a result of obtaining this unit, barstaff will be able to identify the basic service standards they must meet when working in on-licensed premises. Suitable for: Barstaff, working in on-licensed premises in England and Wales, as an introduction to the skills they will need to work professionally...
- HNC
- Paisley
...HNC Tourism Course Content: Subjects include: Structure of the Tourism Industry, Marketing and Customer Care, The Scottish Tourism Product... Learn about: Full Time...
- Vocational qualification
- Glasgow
...The qualification recognises the changing requirements on Library staff to use technology effectively within day to day business operations but also to be able to support customers using the facilities offered by a modern library service. The qualification comprises of units (specific to libraries...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Manager, Customer Retention Strategy, Customer Service Skills...
- Course
- Glasgow
- 1 Year
...This one year course aims to provide a first qualification relevant to the needs of the Tourism industry. Areas covered include customer service, employability skills, selling skills and a knowledge of the industry itself. OTHER INFORMATION. There may be the opportunity for study visits as part of the course...
- Course
- Glasgow
- Different dates available
... 100 hours of distance learning, this certificate training programme delivered by UKLC will explore best practice in office administration, customer service, information management and maintenance of administrative systems.UKLC provides its candidates with personalised tutor support and a learning... Learn about: Business Administration, Customer Service, Business and Administration...
- Course
- Kilwinning
... position in the industry. Course Content: Customer Relations in Travel & Tourism; , Introduction to UK Tourism Industry; , Introduction to Retail Travel...