Customer Service courses Swansea

...supervisory or managerial positions. You may be interested in pursuing another award that may be applicable to your occupational area like business administration or management... Learn about: Customer Service...

...Course Overview: This qualification can be aimed at anyone as Customer Service applies to every job role even if external customers are not involved... Learn about: Customer Service...

...With the support of your assessor you wil undertake work based assessments, such as observations, witness testimonies, case studies, personal statements and work based evidence... Learn about: Customer Service...

... offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those who: Can influence what happens in work Use the organisation’s rules and systems flexibly to deliver good service Question the way things are done and suggest... Learn about: Customer Service...

...Course Overview: This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: Who are new to the workplace Who have no previous experience of working in a customer service environment Whose... Learn about: Customer Service...

...Course Overview: This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: Who have particular customer service and administration roles Who are working in a customer service environment Whose... Learn about: Customer Service...

...Course Overview: This is a bite-size, workshop based qualification that underpins some of the basic knowledge and understanding needed by an employee preparing to work in a customer service role. It provides accreditation for the interpersonal skills necessary for working in a customer service... Learn about: Customer Service...

... of the business. The session/participant workbook covers modules such as: Principles of customer service The customer and customer service Welcome: Acknowledging customers and using and remembering customers names Making conversation The communication process Effective listening Giving clear information Empathic... Learn about: Quality Training, Travel and Tourism, Customer Service...

... in the hospitality, leisure, travel and tourism industries / understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries / understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries... Learn about: Travel and Tourism, Travel Tourism, Customer Service...

... personally and with a team. Be able to identify and comply with regulatory requirements. Reflect on and enhance their selling skills. Understand and demonstrate the key elements in providing excellent customer service. Be able to effectively process financial transactions... Learn about: Financial Training, Customer Service, Financial Services...

... transactions. The course consists of seven (nine for debt collection) units, three mandatory and four (six for debt collection) optional units relating to the students specific area of finance. Mandatory units: Improving and maintaining workplace competence in a financial services environment Developing... Learn about: Financial Training, Financial Services, Sales Training...

...Course Overview: Covering all the essential knowledge and skills required for a successful career in contact centre operations, this qualification is ideal... Learn about: Customer Service...

...The course will give you an introduction to working in the food service / restaurant industry. You will complete two units as part of this course: Principles of Preparing and Clearing Bar Areas (know how to prepare customer and service areas / know how to clear customer and service areas / know... Learn about: Customer Service...

...units totalling at least 42 credits. Mandatory units Comply with health and safety procedures in a contact centre Develop personal and organisational effectiveness... Learn about: Team Training, Sales Training, Customer Service...