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Customer Service Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Care, Customer Manager, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer Service Skills, Customer Care, Communication Training...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
... performance ensuring that the day is fast, focused and fun! At the end of the day each participant will have acquired further facilitation skills, learned how to prepare and execute a professional facilitated event and planned their next event back at work. This Advanced Facilitation Skills training... Learn about: Time management, Problem Solving, Customer Service...
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I was very pleased with your programme and felt it was very informative and very easy to understand.
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I loved the course. My tutor was really helpful and supportive.I feel this course has given me a helping hand on the way to my future career.
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- Course
- Glasgow
- Different dates available
... the products and services available in the hospitality industry and gives learners the opportunity to acquire the skills required to provide a higher level of service to the customer. It will also help them understand their responsibilities in relation to health, safety and security in the workplace, as... Learn about: Skills and Training, Hospitality catering, IT Security...
... the products and services available in the hospitality industry and gives learners the opportunity to acquire the skills required to provide a higher level of service to the customer. It will also help them understand their responsibilities in relation to health, safety and security in the workplace, as... Learn about: Skills and Training, Hospitality catering, IT Security...
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I was very pleased with your programme and felt it was very informative and very easy to understand.
← | → see all
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I loved the course. My tutor was really helpful and supportive.I feel this course has given me a helping hand on the way to my future career.
← | → see all
- HND
- Glasgow
- 2 Years
..., civil service, local government and the distribution sector are typical outcomes. As...
- Vocational qualification
- Motherwell
- 1 Year
... to the management of hospitality products and services and encourages you to develop a strategic... Learn about: Full Time...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Customer Care, Customer Retention Strategy, Sales Techniques...
- Course
- Glasgow
- Different dates available
... to help you develop general skills valued by employers everywhere such as communication, personal effectiveness and the ability to work as part of a team... Learn about: Personal Effectiveness, Travel Tourism, Communication Training...
- Short course
- Aberdeen
- 1 Day
... more depth and detail. Introduction to ServeWise The Law relating to the service of alcohol and licensed premises The Associated laws relating to licensed...
- HNC
- Motherwell
- 1 Year
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Full Time...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email... Learn about: Telephone answering, Communication Skills, Communication Training...
- Course
- Glasgow
- Different dates available
... course. However, it is equally suitable for students from other professionals who do not have as their core skill Business Administration but require this as a valued supplement to their job or boost their career prospects... Learn about: Resource Management, IT Project Management, Basic IT...
- Short course
- Inhouse in Aberdeen
- 1 Day
... more depth and detail. Introduction to ServeWise The Law relating to the service of alcohol and licensed premises The Associated laws relating to licensed...
- HNC
- Motherwell
- 2 Years
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Part Time...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
... the company. In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues. Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added... Learn about: Communication design, Communication face, Communications Planning...
- Short course
- Edinburgh
... - Customer Service Procedures Unit 5 - Training Design and Delivery Unit 6 - Sales Promotions Unit 7 - Business Planning Unit 8 - Merchandising and Selling...
- Vocational qualification
- Kilmarnock
- 1 Year
...This course runs at Kilmarnock. This course will introduce you to basic administration skills and will suit people who would like to work as administration assistants/clerks. Within the course you will cover IT, Office Applications and Organization, Administration Support, Communication Skills... Learn about: Full Time...
- Vocational qualification
- Motherwell
- 1 Year
...If you want the administrative skills to become a valuable employee in the modern office environment, this NQ is for you. The course comprises the following subject areas: IT for Administrators, Administration: Presenting and Communicating Information, Business Enterprise, Business Decision Areas... Learn about: Full Time...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Handling Complaints, Best Practice, Call Centre...
- Course
- Kilwinning
...This course will prepare you for a range of positions in the travel and tourism industry by developing the necessary practical, personal and social skills. The course also includes experience in travel agents' booking systems and an approved certificate which is highly respected in the travel...
- A Level
- Kilmarnock
- 1 Year
...This course runs at Kilmarnock. This course will introduce you to basic administration skills and will suit people who would like to work as administration assistants/clerks. Within the course you will cover IT, Office Applications and Organization, Administration Support, Communication Skills... Learn about: Part Time...
- Vocational qualification
- Motherwell
- 2 Years
...If you want the administrative skills to become a valuable employee in the modern office environment, this NQ is for you. The course comprises the following subject areas: IT for Administrators, Administration: Presenting and Communicating Information, Business Enterprise, Business Decision Areas... Learn about: Part Time...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
... a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls... Learn about: Incoming Telephone Calls, Telephone answering, Telephone Calls...