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Customer Service Skills courses Wales
- Training
- Queensferry
- Different dates available
- 1 Day
... for CRM The Customer Lifecycle: Identify ways to plan the incorporation of additional selling opportunities that can be an easy yet effective... Learn about: Action planning, Customer Service Skills, Customer Care...
- Vocational qualification
- Crosskeys
...This is an introductory, vocational course which aims to develop the skills and qualities required by the travel and tourism industry. Subjects studied include The travel and tourism industry, tourist destinations, customer service and travel and tourism study visit... Learn about: Full Time...
- Course
- Cardiff
- Different dates available
- 1 Day
... recommend this course, for those within these job roles: Frontline Staff Customer Support Officers Customer Service Staff Call Centre Staff Reception Staff... Learn about: Customer Service, Communication Training, Skills and Training...
- Course
- Sketty
- Different dates available
...The course will give you an introduction to working in the food service / restaurant industry. You will complete two units as part of this course: Principles of Preparing and Clearing Bar Areas (know how to prepare customer and service areas / know how to clear customer and service areas / know... Learn about: Customer Service...
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The quality of all materials that are provided is exceptional, with multiple slide shows and downloadable content too. The facilitator, John, was quite the professional, helping me fully understand what was required. I went into this slightly anxious, not having been in education for a while, and he took me under his wing with ease and guided me. Very well spoken and patient, I am grateful for his time in helping me tailor my work to my military background. I am very pleased with what I have accomplished and I do look forward to working with John again.
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Because of John's learning and experience he has guided and instructed me through a CMI Level 5 Diploma in Management and Leadership and on to Chartered Manager. I have worked with him in an intentional limit with regards to CMI in the North West Region for a long time and profit by his wiseness, energy and support.
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John has incredible command over subject and I picked up the advantage of his immense experience as he guided me quietly through the CMI level 5 Diploma in Management and Leadership, and furthermore the Chartered Manager award. I would have no delay in prescribing John and Aquarius Training and Development to different partners and additionally Companies.
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- Vocational qualification
- Queensferry
- Different dates available
... management skills and knowledge. You will be required to achieve a minimum of 6 credit and a maximum of 12 Credits Structure: A minimum of 2 units from Group 1 . All units must be taken from Group 1. The Certificate builds on and broadens the areas covered in the Award in a flexible and practical way (please... Learn about: Conflict Management, Customer Relations, Project Management...
... management skills and knowledge. You will be required to achieve a minimum of 6 credit and a maximum of 12 Credits Structure: A minimum of 2 units from Group 1 . All units must be taken from Group 1. The Certificate builds on and broadens the areas covered in the Award in a flexible and practical way (please... Learn about: Conflict Management, Customer Relations, Project Management...
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The quality of all materials that are provided is exceptional, with multiple slide shows and downloadable content too. The facilitator, John, was quite the professional, helping me fully understand what was required. I went into this slightly anxious, not having been in education for a while, and he took me under his wing with ease and guided me. Very well spoken and patient, I am grateful for his time in helping me tailor my work to my military background. I am very pleased with what I have accomplished and I do look forward to working with John again.
← | → see all
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Because of John's learning and experience he has guided and instructed me through a CMI Level 5 Diploma in Management and Leadership and on to Chartered Manager. I have worked with him in an intentional limit with regards to CMI in the North West Region for a long time and profit by his wiseness, energy and support.
← | → see all
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John has incredible command over subject and I picked up the advantage of his immense experience as he guided me quietly through the CMI level 5 Diploma in Management and Leadership, and furthermore the Chartered Manager award. I would have no delay in prescribing John and Aquarius Training and Development to different partners and additionally Companies.
← | → see all
- BTEC
- Ceredigion
- 2 Years
...You will study units on: Investigating Travel and Tourism;The Business of Travel and Tourism;the UK as a Destination; Customer Service in Travel and Tourism; The European Travel Market; Long-haul Travel Destinations. Key Skills: Communication; Application of Number; Information Technology; Working... Learn about: Full Time...
- Course
- Cardiff
- Different dates available
- 2 Days
... and Strategy Help recovery Empower your people Build long term customer relationships Reward and recognition Enhance Customers Service Leverage tools, skills... Learn about: Quality Training, Customer Service, Sales Training...
- Vocational qualification
- Newportand2 other venues
- Pontypool, Crosskeys
... control, sales and customer service, business online, and starting up a new business. You will... Learn about: Full Time...
- Vocational qualification
- Queensferry
- Different dates available
... for business (1) 8600-305 Contributing to creativity and innovation in the workplace (2) 8600-306 Understanding Customer Service Standards and Requirements... Learn about: Communication Skills, Team Motivation, Team management...
- NVQ
- Ceredigionandanother venue.
- Ceredigion
- 2 Years
...At Cardigan your main subject areas include: Food Production. to include soups, sauces, vegetable and potato cookery, meat and fish pastries, dough and hot and cold desserts. Food Service. teaching the flair, style and skills of good service in a high class establishment. Students... Learn about: Full Time...
- Course
- Cardiff
- Different dates available
- 1 Day
... attend? This workshop is suitable for anyone working in business and service wishing to develop their knowledge and skills in the topic What will you learn... Learn about: IT Management, Customer relationship, Skills and Training...
- Vocational qualification
- Crosskeys
...The certificate in Tourism Employment is a vocational course which helps students develop skills which are valued by Travel and Tourism employers. Modules are selected for their relevance to careers in overseas tour operations, retail travel, airline customer service and UK tourism promotion... Learn about: Full Time...
- Course
- Sketty
- Different dates available
...The Work Preparation course consists of a main qualification which is accredited by the ASDAN (Award Scheme Development and Accreditation Network) awarding body. The course is based around the Entry Level 2 qualification in Employability and it aims to start developing student knowledge and skills...
- Course
- Carmarthen
- Different dates available
... Programme Content: The Travel & Tourism Industry; The Business of Travel & Tourism; Marketing UK, European and Long Haul Destinations; Customer Service... Learn about: Travel Tourism, Travel and Tourism, Tourism Industry...
- Course
- Cardiff
- Different dates available
- 1 Day
... styles. Use different techniques when dealing with disappointed clients. Improve your customer service skills and develop a personal action plan. Benefits... Learn about: Skills and Training, Communication Training, Communication Skills...
- Vocational qualification
- Crosskeys
...This level 2 programme covers topics in Customer Relations, Hospitality Business, Basic Culinary Skills, Food and Drink Service, Safety in Hospitality, Planning an Event...
- A Level
- Sketty
- Different dates available
...Course Overview: This qualification is designed for team leaders, to support the development of their skills in leading a team, making sure that the team’s work achieve organisational objectives, and contributing to planning, problem solving and decision making... Learn about: Team Leader, Team Training...
- Course
- Carmarthen
- Different dates available
- 2 Years
... and Long Haul Destinations; Customer Service; Working in the Travel & Tourism Industry; Holiday Representatives; Visitor Attractions; Sustainable Tourism... Learn about: Travel and Tourism, Tourism Industry, Travel Tourism...
- Course
- Cardiff
- Different dates available
- 3 Days
... processes The flow of Service Design as it relates to the business and customer The five Design Aspects and how they are incorporated into the Service Design... Learn about: Service Management, IT Management...
- NVQ
- Dolgellau
- 1 Year
...This course is ideal for those wishing to gain the skills that are necessary to work confidently and effectively in a hairdressing salon...