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Customer Service Skills courses Wales
- GCSE
- County Tyrone
- Different dates available
... your own salon services. You will also study the Welsh Baccalaureate, Essential Skills Wales and Customer Service. You will require 3 GCSEs grades A*-... Learn about: Part Time, Skills and Training...
- Course
- Cardiff
- Different dates available
- 3 Days
...This course looks at the implementation of the vital business processes of an organisation into customer service and the Customer Interaction Centre. Delegates ought to have some prior knowledge of business processes in SAP for utilities and Master Data and basic functions... Learn about: Customer Service Skills, Customer relationship, Customer Service...
- NVQ
- Newport
...This NVQ is aimed at organisations and individuals who want to continually improve the delivery and quality of customer service. The qualification is skills based and includes units in how to maintain reliable customer service, communication with customers, development of positive working...
- Training
- Queensferry
- Different dates available
- 1 Day
... for CRM The Customer Lifecycle: Identify ways to plan the incorporation of additional selling opportunities that can be an easy yet effective... Learn about: Action planning, Customer Service Skills, Sales Training...
- A Level
- Rhos-on-sea
- Different dates available
...If you work in a Customer focus role, have good interpersonal skills and strive to deliver the best possible service, even in difficult and complex situations and are constantly looking to improve your performance to enable the organisation to maintain its competitive edge, then yes. All places... Learn about: Customer Service...
- Vocational qualification
- Crosskeys
...This is an introductory, vocational course which aims to develop the skills and qualities required by the travel and tourism industry. Subjects studied include The travel and tourism industry, tourist destinations, customer service and travel and tourism study visit... Learn about: Full Time...
- Course
- Carmarthen
- Different dates available
- 2 Years
... and Long Haul Destinations; Customer Service; Working in the Travel & Tourism Industry; Holiday Representatives; Visitor Attractions; Sustainable Tourism... Learn about: Tourism Industry, Travel and Tourism, Travel Tourism...
- Course
- Cardiff
- Different dates available
- 1 Day
... the fundamental skills that will help you deal with difficult customers. During this course, you will determine how self-awareness and self-control are critical... Learn about: Skills and Training, Communication Training, Improve Communication...
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The quality of all materials that are provided is exceptional, with multiple slide shows and downloadable content too. The facilitator, John, was quite the professional, helping me fully understand what was required. I went into this slightly anxious, not having been in education for a while, and he took me under his wing with ease and guided me. Very well spoken and patient, I am grateful for his time in helping me tailor my work to my military background. I am very pleased with what I have accomplished and I do look forward to working with John again.
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Because of John's learning and experience he has guided and instructed me through a CMI Level 5 Diploma in Management and Leadership and on to Chartered Manager. I have worked with him in an intentional limit with regards to CMI in the North West Region for a long time and profit by his wiseness, energy and support.
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John has incredible command over subject and I picked up the advantage of his immense experience as he guided me quietly through the CMI level 5 Diploma in Management and Leadership, and furthermore the Chartered Manager award. I would have no delay in prescribing John and Aquarius Training and Development to different partners and additionally Companies.
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- Vocational qualification
- Queensferry
- Different dates available
... management skills and knowledge. You will be required to achieve a minimum of 6 credit and a maximum of 12 Credits Structure: A minimum of 2 units from Group 1 . All units must be taken from Group 1. The Certificate builds on and broadens the areas covered in the Award in a flexible and practical way (please... Learn about: Stress Management, Professional development, Customer Relations...
... management skills and knowledge. You will be required to achieve a minimum of 6 credit and a maximum of 12 Credits Structure: A minimum of 2 units from Group 1 . All units must be taken from Group 1. The Certificate builds on and broadens the areas covered in the Award in a flexible and practical way (please... Learn about: Stress Management, Professional development, Customer Relations...
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The quality of all materials that are provided is exceptional, with multiple slide shows and downloadable content too. The facilitator, John, was quite the professional, helping me fully understand what was required. I went into this slightly anxious, not having been in education for a while, and he took me under his wing with ease and guided me. Very well spoken and patient, I am grateful for his time in helping me tailor my work to my military background. I am very pleased with what I have accomplished and I do look forward to working with John again.
← | → see all
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Because of John's learning and experience he has guided and instructed me through a CMI Level 5 Diploma in Management and Leadership and on to Chartered Manager. I have worked with him in an intentional limit with regards to CMI in the North West Region for a long time and profit by his wiseness, energy and support.
← | → see all
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John has incredible command over subject and I picked up the advantage of his immense experience as he guided me quietly through the CMI level 5 Diploma in Management and Leadership, and furthermore the Chartered Manager award. I would have no delay in prescribing John and Aquarius Training and Development to different partners and additionally Companies.
← | → see all
- Master
- Rhos-on-sea
- Different dates available
... those with a hospitality or customer service focus . Hospitality practitioners work within hotels, restaurants, themed pubs, conference centres, exhibition facilities, corporate... Learn about: IT Management, Customer Service, Employment Law...
- Vocational qualification
- Newportand2 other venues
- Pontypool, Crosskeys
... control, sales and customer service, business online, and starting up a new business. You will... Learn about: Full Time...
- Course
- Cardiff
- Different dates available
- 2 Days
... and Strategy Help recovery Empower your people Build long term customer relationships Reward and recognition Enhance Customers Service Leverage tools, skills... Learn about: Customer Service, Quality Training, Sales Training...
- Vocational qualification
- Queensferry
- Different dates available
... for business (1) 8600-305 Contributing to creativity and innovation in the workplace (2) 8600-306 Understanding Customer Service Standards and Requirements... Learn about: Presentation Skills, Organizational Skills, Team management...
- Vocational qualification
- Crosskeys
...The certificate in Tourism Employment is a vocational course which helps students develop skills which are valued by Travel and Tourism employers. Modules are selected for their relevance to careers in overseas tour operations, retail travel, airline customer service and UK tourism promotion... Learn about: Full Time...
- Course
- Cardiff
- Different dates available
- 1 Day
... attend? This workshop is suitable for anyone working in business and service wishing to develop their knowledge and skills in the topic What will you learn... Learn about: Communication Training, IT Management, Customer Care...
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Tasha Barclay is a remarkable trainer. For instance, she made us focus on the subject throughout the 3 long days showing us practical examples.
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Tasha brought her commercial experience to bear, as well as her insight into the key course messages and exam techniques.
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- Course
- Cardiff
- Different dates available
- 2 Days
...The course teaches the candidate how to develop a more customer focused business that gives better service and generates more profit. The course should be attended by candidates who are looking to develop a more customer focused business that gives better service and generates more profit... Learn about: Customer Manager, Team Training, Customer Service Skills...
...The course teaches the candidate how to develop a more customer focused business that gives better service and generates more profit. The course should be attended by candidates who are looking to develop a more customer focused business that gives better service and generates more profit... Learn about: Customer Manager, Team Training, Customer Service Skills...
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Tasha Barclay is a remarkable trainer. For instance, she made us focus on the subject throughout the 3 long days showing us practical examples.
← | → see all
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Tasha brought her commercial experience to bear, as well as her insight into the key course messages and exam techniques.
← | → see all
- Course
- Cardiff
- Different dates available
- 1 Day
... styles. Use different techniques when dealing with disappointed clients. Improve your customer service skills and develop a personal action plan. Benefits... Learn about: Customer Care, Skills and Training, Communication Training...
- Course
- Cardiff
- Different dates available
- 3 Days
... processes The flow of Service Design as it relates to the business and customer The five Design Aspects and how they are incorporated into the Service Design... Learn about: Service Management, IT Management...
- Course
- Cardiff
- Different dates available
- 3 Days
... them Service Transition Principles: The utility of a service as defined in terms of the business outcomes that customers expect How services provide... Learn about: IT Management, Communication Training, Quality Training...
- Course
- Cardiff
- Different dates available
- 2 Days
...This Value Stream Mapping course focuses on creating value for the customer and eliminating waste. A value stream is the activity within an organisation that creates value to the customer. Value Stream Mapping is a tool which shows individuals how to understand, analyse and improve a value stream... Learn about: Stream Mapping, Customer Service, Customer Service Skills...