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Customer Service Skills courses Wales
- Training
- Queensferry
- Different dates available
- 1 Day
... for CRM The Customer Lifecycle: Identify ways to plan the incorporation of additional selling opportunities that can be an easy yet effective... Learn about: Customer Care, Action planning, Sales Training...
- Vocational qualification
- Crosskeys
...This is an introductory, vocational course which aims to develop the skills and qualities required by the travel and tourism industry. Subjects studied include The travel and tourism industry, tourist destinations, customer service and travel and tourism study visit... Learn about: Full Time...
- Course
- Cardiff
- Different dates available
- 1 Day
... the fundamental skills that will help you deal with difficult customers. During this course, you will determine how self-awareness and self-control are critical... Learn about: Customer Service, Communication Training, Improve Communication...
- Course
- Sketty
- Different dates available
...The course will give you an introduction to working in the food service / restaurant industry. You will complete two units as part of this course: Principles of Preparing and Clearing Bar Areas (know how to prepare customer and service areas / know how to clear customer and service areas / know... Learn about: Customer Service...
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The quality of all materials that are provided is exceptional, with multiple slide shows and downloadable content too. The facilitator, John, was quite the professional, helping me fully understand what was required. I went into this slightly anxious, not having been in education for a while, and he took me under his wing with ease and guided me. Very well spoken and patient, I am grateful for his time in helping me tailor my work to my military background. I am very pleased with what I have accomplished and I do look forward to working with John again.
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Because of John's learning and experience he has guided and instructed me through a CMI Level 5 Diploma in Management and Leadership and on to Chartered Manager. I have worked with him in an intentional limit with regards to CMI in the North West Region for a long time and profit by his wiseness, energy and support.
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John has incredible command over subject and I picked up the advantage of his immense experience as he guided me quietly through the CMI level 5 Diploma in Management and Leadership, and furthermore the Chartered Manager award. I would have no delay in prescribing John and Aquarius Training and Development to different partners and additionally Companies.
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- Vocational qualification
- Queensferry
- Different dates available
... management skills and knowledge. You will be required to achieve a minimum of 6 credit and a maximum of 12 Credits Structure: A minimum of 2 units from Group 1 . All units must be taken from Group 1. The Certificate builds on and broadens the areas covered in the Award in a flexible and practical way (please... Learn about: Conflict Management, Project Management, Effective Communication...
... management skills and knowledge. You will be required to achieve a minimum of 6 credit and a maximum of 12 Credits Structure: A minimum of 2 units from Group 1 . All units must be taken from Group 1. The Certificate builds on and broadens the areas covered in the Award in a flexible and practical way (please... Learn about: Conflict Management, Project Management, Effective Communication...
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The quality of all materials that are provided is exceptional, with multiple slide shows and downloadable content too. The facilitator, John, was quite the professional, helping me fully understand what was required. I went into this slightly anxious, not having been in education for a while, and he took me under his wing with ease and guided me. Very well spoken and patient, I am grateful for his time in helping me tailor my work to my military background. I am very pleased with what I have accomplished and I do look forward to working with John again.
← | → see all
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Because of John's learning and experience he has guided and instructed me through a CMI Level 5 Diploma in Management and Leadership and on to Chartered Manager. I have worked with him in an intentional limit with regards to CMI in the North West Region for a long time and profit by his wiseness, energy and support.
← | → see all
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John has incredible command over subject and I picked up the advantage of his immense experience as he guided me quietly through the CMI level 5 Diploma in Management and Leadership, and furthermore the Chartered Manager award. I would have no delay in prescribing John and Aquarius Training and Development to different partners and additionally Companies.
← | → see all
- BTEC
- Ceredigion
- 2 Years
...You will study units on: Investigating Travel and Tourism;The Business of Travel and Tourism;the UK as a Destination; Customer Service in Travel and Tourism; The European Travel Market; Long-haul Travel Destinations. Key Skills: Communication; Application of Number; Information Technology; Working... Learn about: Full Time...
- Course
- Cardiff
- Different dates available
- 2 Days
... and Strategy Help recovery Empower your people Build long term customer relationships Reward and recognition Enhance Customers Service Leverage tools, skills... Learn about: Customer Service, Sales Training, Quality Training...
- Vocational qualification
- Newportand2 other venues
- Pontypool, Crosskeys
...This course is an ideal pathway into business and will help you to develop the skills necessary to work in any business environment. The course consists of three mandatory and three optional units. Units include: an introduction to business, exploring key business pressures, investigating financial... Learn about: Full Time...
- Vocational qualification
- Queensferry
- Different dates available
...The ILM Level 3 Award in Leadership & Management qualification does this by developing basic management skills and assisting participants in gaining... Learn about: Team Leadership, Presentation Skills, Team management...
- NVQ
- Ceredigionandanother venue.
- Ceredigion
- 2 Years
...At Cardigan your main subject areas include: Food Production. to include soups, sauces, vegetable and potato cookery, meat and fish pastries, dough and hot and cold desserts. Food Service. teaching the flair, style and skills of good service in a high class establishment. Students... Learn about: Full Time...
- Course
- Cardiff
- Different dates available
- 1 Day
... attend? This workshop is suitable for anyone working in business and service wishing to develop their knowledge and skills in the topic What will you learn... Learn about: People Management, Communication Training, Customer Care...
- Vocational qualification
- Crosskeys
...The certificate in Tourism Employment is a vocational course which helps students develop skills which are valued by Travel and Tourism employers. Modules are selected for their relevance to careers in overseas tour operations, retail travel, airline customer service and UK tourism promotion... Learn about: Full Time...
- Course
- Sketty
- Different dates available
...The Work Preparation course consists of a main qualification which is accredited by the ASDAN (Award Scheme Development and Accreditation Network) awarding body. The course is based around the Entry Level 2 qualification in Employability and it aims to start developing student knowledge and skills...
- Course
- Carmarthen
- Different dates available
... of the industry Students will develop the skills, knowledge and understanding relevant to employment in this sector The overall aim of the course is to provide... Learn about: Tourism Industry, Travel Tourism, Travel and Tourism...
- Course
- Cardiff
- Different dates available
- 1 Day
... styles. Use different techniques when dealing with disappointed clients. Improve your customer service skills and develop a personal action plan. Benefits... Learn about: Body Language, Customer Care, Skills and Training...
- Vocational qualification
- Crosskeys
...This level 2 programme covers topics in Customer Relations, Hospitality Business, Basic Culinary Skills, Food and Drink Service, Safety in Hospitality, Planning an Event...
- A Level
- Sketty
- Different dates available
...Course Overview: This qualification is designed for team leaders, to support the development of their skills in leading a team, making sure that the team’s work achieve organisational objectives, and contributing to planning, problem solving and decision making... Learn about: Team Training, Team Leader...
- Course
- Carmarthen
- Different dates available
- 2 Years
... and the trends of the industry • Students will develop the skills, knowledge and understanding relevant to employment in this sector through the study of 18 units... Learn about: Travel and Tourism, Tourism Industry, Travel Tourism...
- Course
- Cardiff
- Different dates available
- 3 Days
... modules as they want, depending on the knowledge and skills they wish to gain. Each module is worth a number of credits, which can contribute towards the... Learn about: IT Management, Service Management...
- NVQ
- Dolgellau
- 1 Year
...This course is ideal for those wishing to gain the skills that are necessary to work confidently and effectively in a hairdressing salon...