Customer Service Training

4.5
2 reviews
  • Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
    |
  • I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
    |

Course

In London

Price on request

Description

  • Type

    Course

  • Location

    London

Customer Service training isn’t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for all customer facing staff, at all levels. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.

In this course, you will learn methods for effective communications whether you are talking to customers to gather requirements, solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize the importance of customer service techniques to ensure continued business success.

Facilities

Location

Start date

London
See map
99 Bishopsgate, EC2M 3XD

Start date

Different dates availableEnrolment now closed

About this course

After completing this course, participants should be able to:
Properly understand and fulfill customer expectations
Establish rapport and trust with customers so they become your allies, not adversaries
Translate technical jargon for non-technical customers
Recognize cultural differences that may impact customer handling

This course is for anyone who has contact with customers in any context be it face to face or a service desk. There are no prerequisites for this course.

Our courses run from 9.30 am to approximately 4.15pm. While you are with us we are focused on offering you a relaxed and productive learning environment. When you book a course with us you get the following:

A full colour training manual.
A book which is very useful for future reference.
Certificate of attendance
Freshly prepared lunch.
Refreshments throughout the day.
Training in our fully air conditioned facilities from an experienced instructor.

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Reviews

4.5
  • Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
    |
  • I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
    |
100%
4.9
excellent

Course rating

Recommended

Centre rating

Huw Blacker

4.0
23/01/2018
What I would highlight: Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
What could be improved: Nothing
Would you recommend this course?: Yes

Lucia Moltoni

5.0
19/01/2018
What I would highlight: I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
What could be improved: Nothing
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 10 years

Subjects

  • Customer Service Skills
  • Customer Service
  • Customer Retention Strategy
  • Customer Relationship Management
  • Strategic Planning
  • Customer Manager
  • Customer relationship
  • Customer satisfaction
  • Customer Service Strategy
  • Customer Service Environment

Course programme

Course detailsDefining Customer Service
  • Understanding the Customer Service Environment
  • Who Is The Customer?
  • Developing a Customer Service Strategy
Understanding the Role of a Customer Service Representative
  • Defining the role of customers service agents.
  • How Sharp Are Your Customer Service Skills?
Developing Customer Service Skills
  • Attitude as the Key to Success
  • Understanding Customer Logic Theory
  • Good Customer Service Habits
  • Ineffective Customer Service Habits
Creating Customer Service Solutions
  • Understanding Customer Service Solutions
  • Taking Ownership
  • Listening and Taking Notes
  • Expressing Empathy
  • Utilizing Questioning Techniques
  • Restating the Solution and Gaining Customer Agreement
  • Follow-Up
  • Knowing What Your Customer Really Wants
Learning Telephone Skills
  • Understanding Telephone Etiquette
  • Answering the Phone
  • Greeting the Caller
  • Managing the Call
  • Ending the Call

Customer Service Training

Price on request