Customer Service Training
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Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
← | →
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I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
← | →
Course
In London
Description
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Type
Course
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Location
London
Customer Service training isn’t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for all customer facing staff, at all levels. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.
In this course, you will learn methods for effective communications whether you are talking to customers to gather requirements, solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize the importance of customer service techniques to ensure continued business success.
Facilities
Location
Start date
Start date
About this course
After completing this course, participants should be able to:
Properly understand and fulfill customer expectations
Establish rapport and trust with customers so they become your allies, not adversaries
Translate technical jargon for non-technical customers
Recognize cultural differences that may impact customer handling
This course is for anyone who has contact with customers in any context be it face to face or a service desk. There are no prerequisites for this course.
Our courses run from 9.30 am to approximately 4.15pm. While you are with us we are focused on offering you a relaxed and productive learning environment. When you book a course with us you get the following:
A full colour training manual.
A book which is very useful for future reference.
Certificate of attendance
Freshly prepared lunch.
Refreshments throughout the day.
Training in our fully air conditioned facilities from an experienced instructor.
Reviews
-
Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
← | →
-
I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
← | →
Course rating
Recommended
Centre rating
Huw Blacker
Lucia Moltoni
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 10 years
Subjects
- Customer Service Skills
- Customer Service
- Customer Retention Strategy
- Customer Relationship Management
- Strategic Planning
- Customer Manager
- Customer relationship
- Customer satisfaction
- Customer Service Strategy
- Customer Service Environment
Course programme
- Understanding the Customer Service Environment
- Who Is The Customer?
- Developing a Customer Service Strategy
- Defining the role of customers service agents.
- How Sharp Are Your Customer Service Skills?
- Attitude as the Key to Success
- Understanding Customer Logic Theory
- Good Customer Service Habits
- Ineffective Customer Service Habits
- Understanding Customer Service Solutions
- Taking Ownership
- Listening and Taking Notes
- Expressing Empathy
- Utilizing Questioning Techniques
- Restating the Solution and Gaining Customer Agreement
- Follow-Up
- Knowing What Your Customer Really Wants
- Understanding Telephone Etiquette
- Answering the Phone
- Greeting the Caller
- Managing the Call
- Ending the Call
Customer Service Training