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Distance and online learning Customer Care courses
- Short course
- Online
- Intermediate
- Different dates available
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...
- Course
- Online
- Beginner
- Different dates available
...On this customer service course you will gain basics knowledge of customer service. In the key topics of Customer service course you will explore include;developing Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations... Learn about: Customer Care, Customer Service, Problem Solving...
- Course
- Online
- Different dates available
... customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field... Learn about: Customer relationship, Services marketing, Customer Service Providers...
- Course
- Distance Learning
- Advanced
- January
- Online campus
... communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Explore customer behaviour from a retail management perspective, learn how to deal with difficult customers and build the confidence to oversee inventory... Learn about: Consumer Behaviour, Customer Care, Customer Service...
- Short course
- Online
- Different dates available
... and training programmes across a wide range of industries. This extensive Customer Care course has been designed to equip you with the essential knowledge and skills needed to become an expert customer service manager and will give you all the practical knowledge & credentials that you need to excel in... Learn about: Personal Development, Customer Service, Customer Care...
- Course
- Distance Learning
...Does Your Customer Service Training Put Your Customers Where They Belong?All of our trainers are experts in their field. Your training will be second to... Learn about: Customer Care...
- Short course
- Online
- Beginner
- Different dates available
- 3 Months
...This module looks at what you can do as a sales person to deliver extra value to your customers via customer care. Bear in mind that you and your organisation exist in a very competitive and rapidly changing world. It is important therefore to continually search for ways of being better than... Learn about: Sales Training, Customer satisfaction, Customer Care...
- Course
- Distance Learning
- Different dates available
...This course is carried out using detailed blended learning resource pack which can be kept to record a staff members development in the subject... Learn about: Dealing with Customer Complaints, Providing Information, Effective Customer Care...
- Course
- Online
- Different dates available
... is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well. You will learn how to use customers to the benefit of your company, and how to make the most of the interactions... Learn about: Online training, CPD Training, CPD Accredited...
- Course
- Distance Learning
- Beginner
- Different dates available
- 12 Months
...If you want to develop your knowledge of Effective Customer Care so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you. The Distance Learning Certificate in Effective Customer... Learn about: Customer Service, Customer Care, Effective Customer Care...
- Short course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
...16:30 Dealing with Complaints and Achieving Excellent Customer Care 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer satisfaction, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
... service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required... Learn about: Customer Care, Customer Manager, Relationship Marketing...
- Course
- Online
- Different dates available
...How people are treated by organisations when they first make contact can be crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator and expert in communication skills, Professor Bernard Moss, this important e-learning... Learn about: Telephone Skills, Quality Training, Customer Care...
- Course
- Distance Learning
- January
- Online campus
...engineering and security departments Module 1 - Introduction to Hotel Management This module covers the following Key topics: What is Hospitality?... Learn about: Customer Care, Tourism management, Confidence Training...
- Course
- Distance Learning
- Different dates available
- 2 Years
...Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry in India has grown and... Learn about: Business and Administration, Retail Management, Business Administration...
- Course
- Distance Learning
...for those who want to enhance their professional career! Everyone who contacts a customer affects their attitudes, so everyone plays a part in winning... Learn about: Customer Care...
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
- Delivery of study materials
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Social care, Care Education, Communication Skills...
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Social care, Care Education, Communication Skills...
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Overall excellent.
← | → see all
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
← | → see all
- Short course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Customer Care, Public Sector...
- Course
- Online
- Intermediate
- Different dates available
...If you wish to implement an effective customer care programme in your organisation or simply want to develop skills for a rewarding career in customer service roles this diploma course is ideal for you. Providing efficient customer care is vital for every business. This Customer Care Diploma... Learn about: Service Management, Service outsourcing sales, Customer Retention...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Service Skills, Verbal Communication, Customer Care...
- Training
- Online
- Beginner
- Different dates available
...to protecting customer data, but when it comes to handling sensitive matters internally, our Confidentiality in the Workplace course can teach you everything... Learn about: Customer Care, Data Protection...
- NVQ
- Online
- Different dates available
- 12 Months
- Delivery of study materials
- Support service
- Virtual classes
- Online campus
...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Retention Strategy, Customer Service Skills, Customer Service...
- Vocational qualification
- Online
- Different dates available
- 1 Year
... of the selling process and the importance of customer care... Learn about: Sales Training, Customer Service, Business Administration...