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Distance and online learning Customer Care courses
- Short course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Online campus
- Virtual classes
- Support service
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
... with customers, supporting colleagues, and representing an organisation with reliability and credibility. By completing this CPD-accredited customer service course, learners develop valuable soft skills that employers across retail, hospitality, call centres, administration, and service-based sectors actively... Learn about: Communication Training, Great Customer Service, Customer In Person...
- Course
- Online
- Different dates available
- 14h
... customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field... Learn about: Service Operations, Customer Service Skills, Customer Service...
- Course
- Distance Learning
...for those who want to enhance their professional career! Introducing the services and products to the customer Identifying the customer’s needs Presenting... Learn about: Customer Care...
- Short course
- Online
- Different dates available
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Customer Behavior, Customer Care, Account management...
- Course
- Online
- Intermediate
- Different dates available
- 6h
...qualifications required for enrolment on this course. It is available to all students of all academic backgrounds. On receiving your request an academic... Learn about: Business and Management, Financial Training, Customer Care...
- Course
- Distance Learning
- January
- 400h
- Online campus
...engineering and security departments Module 1 - Introduction to Hotel Management This module covers the following Key topics: What is Hospitality?... Learn about: Confidence Training, Communication Training, Ms Office...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Customer Service, Customer Service Skills, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Customer Experience, Excellent customer experience, Customer Care...
NCFE CACHE Level 2 Diploma in Health and Social Care (Adults) for England - Distance Learning course
- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
...This qualification will enable you to develop the knowledge and skills required when working with adults in health and social care environments in a supervised... Learn about: Customer Care, English Language, Customer Service...
- Course
- Online
- Intermediate
- 9h - 1 Year
- Online campus
..., and promote positive outcomes for clients, all while maintaining professionalism. The curriculum emphasises practical approaches that can be applied in mental health services, helplines, customer support, and other client-focused roles. Whether you are pursuing a career in counselling, social... Learn about: Telephone Skills, Communication Training, Customer Care...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Verbal Communication, Customer Service Skills, Customer Service...
- Short course
- Online
- Intermediate
- Different dates available
- Support service
- Virtual classes
- Delivery of study materials
- Online campus
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Public Sector, Customer Care...
- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
- Delivery of study materials
- Personal tutor
...This qualification develops the knowledge and skills needed when working in a senior role with adults in health and social care environments. It covers a wide range of areas including supporting individuals with their physical and emotional care, daily living needs and health care procedures.... Learn about: Career planning, Communication Skills, Team management...
- Course
- Online
- Intermediate
- 6h - 1 Year
- Online campus
... effectively, and ways to increase customer satisfaction and repeat sales. The course also focuses on professional behaviour, teamwork, problem-solving, and store presentation standards. These skills are valued across the retail sector and support both entry-level employment and career progression. The Retail... Learn about: Retail Management, Communication Training, Confidence Training...
- NVQ
- Online
- 2 Years
- Virtual classes
- Online campus
- Support service
- Delivery of study materials
...students with a desire to pursue a career in supervision, management, events or run their own hospitality business. Year One (Subsidiary Diploma)... Learn about: Financial Control, European food, Customer care in hospitality...
- Short course
- Online
- Different dates available
...Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice... Learn about: Listening Skills, Sales Process, Customer Care...
- Vocational qualification
- Distance Learning
- Different dates available
- 1 Year
- Delivery of study materials
...This qualification provides the skills and knowledge needed to manage practice and lead others in adult health and social care provision or in children and young people’s services. It has six pathways - three for adults and three for children and young people: Management Residential Services... Learn about: Care Management, Management of Risk, Customer Service...
- Training
- Online
- Beginner
- Different dates available
- 1h
...to protecting customer data, but when it comes to handling sensitive matters internally, our Confidentiality in the Workplace course can teach you everything... Learn about: Customer Care, Data Protection...
- Short course
- Online
- Intermediate
- 2h - 1 Day
...When does the Code apply and to whom? Identifying those covered by the Code now and in the future – the COCON 1.1.2 list The trigger dates for different... Learn about: Customer Retention, Regulation Financial, Customer Relationship Management...
- NVQ
- Online
- Virtual classes
- Delivery of study materials
- Online campus
- Support service
...are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years. Course Content Unit 1 Principles of Wine Sources... Learn about: Customer Care...
- Vocational qualification
- Online
- Different dates available
- 1 Year
... of the selling process and the importance of customer care... Learn about: Business Administration, Customer Care, Business management...
- Short course
- Online
- Beginner
- Different dates available
- 3 Months
...This module looks at what you can do as a sales person to deliver extra value to your customers via customer care. Bear in mind that you and your organisation exist in a very competitive and rapidly changing world. It is important therefore to continually search for ways of being better than... Learn about: Customer satisfaction, Customer Care, Quality Training...