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Distance and online learning Customer Management courses
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- Online
... their mission and objectives, and do well on satisfaction surveys. This course introduces learners to elements of customer service in the healthcare setting... Learn about: Customer Service, Customer Service in Care Facilities, Customer Care...
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.... The comprehensive syllabus is supported by experienced tutors who are there to help you through email. Your TITULACION will be recognised and can be checked for validity on our dedicated website. More Key features about our Customer Service Diploma Lifetime Access to your course The price you pay... Learn about: Confidence Training, Team Training, Communication Training...
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... their services to increase the consistency of both service quality and quantity. This course discusses elements of customer service standardization... Learn about: Customer Service...
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...All customer service workers will have to deal with angry and upset customers at times. This course discusses ways to handle extreme customers... Learn about: Customer database, Customer Service, Customer Care...
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- 4 Weeks
... are more likely to deliver exceptional customer service and be profitable. This requires companies to identify who their customers are so they can better fulfill their needs by offering something customers want to purchase. This course discusses how a company can better identify its customers... Learn about: Customer Service, Customer Care...
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..., but it’s the customer service workers job to figure out how to make them happy. They can do this by learning to resolve complaints and by working to win-back their business. This course discusses how to make upset customers happy... Learn about: Customer Service...
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- 4 Weeks
...In order to have a customer-centric organization, all company employees must be responsive to customer needs. This course discusses how companies and workers can best respond to their customers... Learn about: Customer Service...
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.... This course discusses ways to provide exceptional customer service... Learn about: Customer Service...
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...-trained customer service providers or it is facilitated by sophisticated software applications. This course discusses personalized customer service... Learn about: Customer Service...
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...Customer service failures are an inevitable part of doing business; no matter how committed a company is to providing exceptional customer service. The first step in providing a fair alternative is to listen to the customer’s needs. Next, apply fairness to the process that meets the customer’s need... Learn about: Customer Service...
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.... This is because a loyal, empowered, well trained, happy employee is much more likely to treat customers well when compared to unhappy employees. The key to exceptional customer service just might be high employee morale and satisfaction. This course discusses how keeping employees happy in turn makes customers happy... Learn about: Staff Motivation, Performance Appraisal, Self assessment...
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... performance teams is the single most effective way of increasing organisational productivity and efficiency. For forward thinking organisations, there exists an immense opportunity to improve quality, increase customer satisfaction and enhance profits, by simply maximising the collaboration between existing... Learn about: Team Training, Quality Training, Communication Training...
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... performance teams is the single most effective way of increasing organisational productivity and efficiency. For forward thinking organisations, there exists an immense opportunity to improve quality, increase customer satisfaction and enhance profits, by simply maximising the collaboration between existing... Learn about: Team Development, Verbal Communication, Team Training...