Responding Effectively to Customers

After completing this course, you should be able to:
•Recognize the importance of customer data
•Identify the employee’s role in customer response
•Define how to sell benefits
•Recall how team work impacts customer response
•List reasons why effective communication is important to customer service

The course is aimed at anybody involved in Customer Service.

No prior qualification required. However, you will need basic IT skills and a computer with internet connection to take part in this course.

You get an IACET endorsed printable certificate on passing the final quiz and scoring 80% plus marks.

It is a Customer Service self-study course with access to the program for 4 weeks. It is a brand new course and therefore features the very latest in this subject area. It has been created by experienced and highly skilled training professionals. Hundreds of students have attended it through our virtual corridors, many of whom have gone on to be effective professionals in this sector.

On receiving your request a course advisor from Ed-Next will contact your through email or telephone to explain everything about this course, including how you can sign up, payment options and enrolment periods.