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Distance and online learning Customer Retention courses
- Course
- Online
- Intermediate
- Different dates available
... in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs... Learn about: Customer relationship, Customer Service Skills, Relationship Building...
- Course
- Online
- Intermediate
- Different dates available
...If you wish to implement an effective customer care programme in your organisation or simply want to develop skills for a rewarding career in customer service roles this diploma course is ideal for you. Providing efficient customer care is vital for every business. This Customer Care Diploma... Learn about: Services marketing, Service Management, Service Operations...
- Course
- Online
- Beginner
- Different dates available
...course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college... Learn about: Directors and executives, Sales people, Neuro Linguistic Programming...
- Course
- Online
- February
...Getting Ready for Your Presentation We will offer participants some preparation tips. Then, participants will learn how to pump up their language to... Learn about: Sales Techniques, Customer Service Skills, Marketing Communications...
- Training
- Online
- Beginner
...In organisations, customer service empowerment means giving workers the independence to assume more dynamic and responsible roles. This is made possible by strengthening the effectiveness of the employees by sharing data, authority and duties with them to deal more responsibly with their own... Learn about: Service Excellence, Service Management, Customer Service Ownership...
- Training
- Online
- Beginner
...Customer Service Development Plan is a key part of maintaining a business, as it explains how workers should manage customer relationships more effectively and in an appealing way. CRM is a basic business function which shapes and builds a mutually helpful relationship between a supplier... Learn about: Service Management, Team Training, Development Plan...
- Course
- Online
- Beginner
... that organisations develop strategies and approaches that focus on satisfying loyal customers’ demands and requirements, ensuring that these clients are happy with the item and its benefits. This unit offers a comprehensive introduction to the fundamentals of building long-term customer relations along... Learn about: Customer Retention, Customer Retention Strategy, Customer Manager...
- Course
- Online
- Beginner
...College registration, tutor support, course materials and additional supporting material are all included in the course fee. Course Material All course... Learn about: Customer Manager, Service Operations, Customer satisfaction...
- Course
- Online
- Beginner
...For today’s consumer, little matters more than customer service quality. Studies have shown that most people are willing to pay more and even overlook product imperfections, just as long as they are provided with outstanding customer care. With so many brands and businesses doing the same these... Learn about: Customer Service Skills, Customer relationship, Customer Retention Strategy...
- Course
- Online
- Beginner
...He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Customer Care, Services marketing, Customer satisfaction...
- Course
- Online
- Beginner
..., and customer expectation is the best approach to this. This unit describes how to understand your customers, including their needs and expectations. It explores various types of customers’ personalities and the on-going benefits of meeting customers’ expectations. The content covers several key topics... Learn about: Customer satisfaction, Customer Manager, Customer Care...
- Course
- Online
- Beginner
...For the modern consumer, customer service is everything. Even above product quality, price and overall convenience, fewer people than ever before are willing to accept poor service standards. In turn, a growing number of businesses worldwide are investing heavily in the creation of customer-focused... Learn about: Customer Retention, Customer Care, Customer relationship...
- Course
- Online
- Beginner
...It’s often said that in order to provide the best possible service, you need to look at your business from the client’s perspective. After all, they probably see your business in an entirely different light to you personally. The better you understand your customers, the easier it becomes to drive... Learn about: Customer Service Skills, Customer relationship, Customer database...
- Training
- Online
- Beginner
... considered and analysed in full. This insightful tutorial is ideal for anyone working in a customer service capacity, along with business owners and managers. Explore a series of effective customer retention strategies, while considering common customer scenarios and superior service provision. Study... Learn about: Management Plan, Customer Retention, Customer Relationship Management...
- Course
- Online
- Beginner
...the art of effective questioning can be uniquely advantageous. From job interviews to performance appraisals to the consideration of investment opportunities... Learn about: Customer Care, Service reports and dashboards, Services marketing...
- Course
- Online
- Beginner
... a business that understands you, it’s natural to feel a certain connection and sense of trust. Which are of course the cornerstones of valuable customer retention. When you know what your customers expect of your business, you can consistently deliver on and exceed expectations. Get it right and emerging... Learn about: Customer Retention, Customer Care, Customer Relationship Management...
- Course
- Online
- Beginner
...Every business encounters both profitable and unprofitable customers. Nevertheless, it’s how each customer type is dealt with that makes all the difference. For obvious reasons, identification of customers that are detrimental to your business is an important skill to master. But it’s not enough... Learn about: Customer Management, Customer Service, Customer Service and Customers...
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It is little hard to understand as a less assignment including the learning park but everything is going well.
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- Course
- Online
- Intermediate
- 48 Weeks
...and skill as a problem solver • Apply techniques to deal with difficult customers • Make a choice to provide customer service For apply online please visit... Learn about: Customer Services Course, Customer Manager, Customer Service...
...and skill as a problem solver • Apply techniques to deal with difficult customers • Make a choice to provide customer service For apply online please visit... Learn about: Customer Services Course, Customer Manager, Customer Service...
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It is little hard to understand as a less assignment including the learning park but everything is going well.
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My experience was exceptional and I really enjoyed it.
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- Course
- Online
- Intermediate
- 48 Weeks
...to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service... Learn about: Customer Care, Customer Service Skills, Difficult Customers...
...to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service... Learn about: Customer Care, Customer Service Skills, Difficult Customers...
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My experience was exceptional and I really enjoyed it.
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- Course
- Online
- Intermediate
- 9 Months
- Support service
- Online campus
- Virtual classes
...including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is... Learn about: Professional development, Understand customers, Principles of business...
- Course
- Online
- Intermediate
- 9 Months
- Virtual classes
- Support service
- Online campus
...The aim of this qualification is to develop learners’ knowledge of Customer Service. It provides an insight into the principles of customer service and... Learn about: Customer Management, Customer satisfaction, Understand customers...
- Course
- Online
- Intermediate
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. LEARNING OUTCOMES... Learn about: Customer Manager, Customer Retention, Customer Care...
- Course
- Online
...on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation... Learn about: Customer database, Customer Care, Customer Retention...