Free customer service courses

...This combined business and travel programme provides the next step towards a career in the business, retail or travel sectors. You will learn specific skills to help you succeed in a variety of job roles including the travel and customer services, sales and retail, financial services... Learn about: Full Time, Team Training, Sales Training...

...This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints... Learn about: Customer satisfaction, Customer Care, Customer Service...

... for: Designed for both new and experienced customer service/care staff...

...In today's competitive environment the supplier who operates a strongly customer focused, service oriented approach is far more likely to achieve business success. This course will teach delegates practices which will protect company image and enhance customer loyalty and satisfaction... Learn about: Customer Care...

... in customer-facing roles who seek improvements in customer satisfaction...

...To introduce delegates to the principles customer relationships.. To recognise the total value of customer.. To increase the loyalty and spend of customers.. To help delegates use technology to help. Suitable for: Business professionals...

... an excellent relationship with your customers so they will keep coming back for your product...

...Suitable for: Would you like to work in Customer Service, Retail?...

... organisation appreciate the impact they have on customers. It also focuses on the skills. Suitable for all customer facing employees who want to enhance their relationship building skills, and team leaders and managers looking to review best practice...

...To understand the benefits of good customer care and to develop key skills when in contact with customers. Suitable for: Tailored to all levels...

...To develop knowledge and understanding of meeting customer needs as required by a practising or potential first line manager...

...To give a common understanding of what customer care is, and what it means to the individual. Suitable for: All non-management staff who are either directly or indirectly responsible for customer services...

.... ·How to recognise a delighted customer. ·How do we communicate? ·Barriers to effective communication. Suitable for: New members of staff or staff moving into a customer care role, dealing with internal and external customers, would also be useful for anyone who needs to refresh their skills...

...To understand the benefits of good customer care and to develop key skills when in contact with customers. Suitable for: Tailored to all levels...

...The programme will equip individuals to: To equip candidates with the relevant skills in providing world-class customer service. Suitable for: All employees invloved with customers in any industry...

... to the quality of the service. You will take home an evaluation analysis for you to use to measure and plan for improvement of your own salons customer care Costs...

... of Customer Care. Course content Introduction to the customer service concept, its purpose and importance Standards of performance and expected benefits...

... from customers for a service can be addressed by businesses by managing capacity within the service process they offer to their customers. You will then learn how businesses can use marketing elements to shape demand patterns for a service. You will learn about consumer behaviour and how important elements... Learn about: Customer Relationship Management, IT Management, Customer relationship...