Free customer service courses

...This course aims to raise awareness and understanding of ageing and the practical implications this has for customer care. Suitable for: Hospitality service managers...

... Customer Situations training course. Suitable for: Staff looking to improve the way they handle difficult customer situations, including: Complaints, anger, aggression, frustration, conflict & emotion...

...This short Customer Service course give you an introduction into the many varied skills required in delivering excellent customer satisfaction and will equip you with the skills to take that first step to a professional career. Skills you will gain: + The delivery of good customer service...

... and implications of treating customers as individuals. Apply basic steps to manage your own emotions and recover unhappy customers. Suitable for: This short, but highly practical workshop is ideal if you work on the front line with customers. It's particularly targeted at those who meet and greet customers...

.... But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer...

... in the. workplace. Suitable for: This training course is intended for everyone who works with customers...

... communications skills and focus on customer needs. Suitable for: The course is suitable for anyone who comes into contact with customers - either on the telephone or in person. It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills...

... make outgoing calls. Delegates should be able to identify opportunities to promote the membership card scheme. Suitable for: Developed specifically for sports and leisure centres, this course is designed for staff who routinely work with customers either face-to-face or over the telephone...

...It can help your organisation to provide higher standards of service to visitors and local residents, increase sales and profitability, build repeat business and enhance customer satisfaction...

...On this one-day workshop delegates will leave with an understanding of the importance of their role within a customer care strategy...

...A one day introduction to Customer Services course which will prepare you for working in a customer service/retail environment. The course will cover: effective communication skills, presenting a professional image and handling complaints. Courses run 9:00-5:00 on 12th, 17th, 19th and 24th...

...Delegates will have a greater understanding of what their customers want and how to meet their customers' expectations in this competitive industry. This workshop provides some underpinning knowledge units towards an...

...This course is full of best practice tips and techniques that will enable your organisation to develop a customer-centric customer service process at every touchpoint.Are you attracting customers or driving them away without knowing why? This course will help you identify the answers to... Learn about: Best Practice, Customer Service...

...Studying this course will give you an over view of customer service in a business environment alongside other business-related career subjects like finance, business structure and conflict management... Learn about: Functional skills, Customer Service, Customer Care...

... and answering questions and recommending dishes. The second section details how to describe dishes and also defines the French terms used in restaurant English. The final section provides key English expressions for every stage of restaurant service. This free online course is ideal for tourism and restaurant... Learn about: Restaurant Service, Restaurant Service Assessment...

...The course aims to develop awareness of hygiene, effective teamworking and customer in the workplace as well as providing practical training in drinks service skills. Suitable for: This qualification is directed specifically at those who deal with the preparation and service of drinks...

... Desk: Incident Data Capture, Customer / User requirements, Promoting IT Services, Planning for the Service Desk, Managing the Service Desk Incident...

... of positioning a business service and how positioning strategies can be used to correctly position a service in the marketplace. You will learn how to develop an effective positioning strategy for a business service and how to use positioning maps to analyze competitive strategy. You will then learn... Learn about: IT Management, Service Management...