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Communication Skills inhouse
- Short course
- Inhouse
- 1 Day
...Spotting the mismatch in what's being said and what's being done. How to plan ahead and manage situations. How to handle criticism and negativity in others... Learn about: Assertiveness Training...
- Course
- Inhouse
...and compare it to our existing behaviours. We define a preferred set of outcomes. Many of us will have had work delegated to us at work, in a disrespectful fashion...
- Course
- Inhouse
- 2 Days
...Suitable for: Individuals who are required to negotiate with staff or clients, staff representatives or shop stewards, may be useful for managers who...
- Course
- Inhouse
- 1 Day
...In particular when conflict arises it may be avoided or become destructive. However, conflict can also be an opportunity for transformation leading to more honesty and intimacy...
- Course
- Inhouse (in Dereham)
- 1 Day
...However, one of the most awkward things about sharing feelings with another person is getting started. In this workshop you will learn how to articulate... Learn about: Assertiveness Training...
- Training
- Inhouse
...Self assessment: how am I doing? - Delegation - benefits and pitfalls? - The 5 key steps - The 4 levels of delegation - Opportunities - what to delegate?...
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I highly enjoyed the course and especially their Project Management course was great. I had a nice time in all, thanks for everything. I had a great time.
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They offered exact advice in the need of the hour, and helped in facing challenges and kept us upbreats with all the latest changes and training. The main was to initiate the appraisal process and it was carried out gracefully. Their course work was real fun and at the same time quite interesting.
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Their trainings were good and it actually helped me alot, in a good manner." I enjoyed my time like anything.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...How to cope with hecklers and awkward questions. Suitable for: This Public Speaking Course is suitable for anyone who is required to speak in public... Learn about: Effective Communication, Public Speaking, Business Presentation...
...How to cope with hecklers and awkward questions. Suitable for: This Public Speaking Course is suitable for anyone who is required to speak in public... Learn about: Effective Communication, Public Speaking, Business Presentation...
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I highly enjoyed the course and especially their Project Management course was great. I had a nice time in all, thanks for everything. I had a great time.
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They offered exact advice in the need of the hour, and helped in facing challenges and kept us upbreats with all the latest changes and training. The main was to initiate the appraisal process and it was carried out gracefully. Their course work was real fun and at the same time quite interesting.
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Their trainings were good and it actually helped me alot, in a good manner." I enjoyed my time like anything.
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...of the customer giving participants core skills to recognise customer needs, make agreements that are kept, reducing bad debt and costly litigation procedures... Learn about: Persuasion Skills, Collections Management, Telephone Skills...
...of the customer giving participants core skills to recognise customer needs, make agreements that are kept, reducing bad debt and costly litigation procedures... Learn about: Persuasion Skills, Collections Management, Telephone Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | → see all
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse (in Dereham)
- 1 Day
...or have been through challenging circumstances that have reduced their self esteem Women who battle with low self worth negative thinking, or have...
- Training
- Inhouse
...with the end result that participants gain valuable insights into how to build rapport, deliver clear and concise communication and develop positive relationships...
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The course felt amazingly helpful and informative.
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- Course
- Inhouse in City Of London
- 1 Day
...Register on emagister.co.uk to get all the details of this intensive training! The key objectives are to enhance the participant's skills to learn how to deliver powerful... Learn about: Speaking Skills, Structuring Content, Focusing Exercise...
...Register on emagister.co.uk to get all the details of this intensive training! The key objectives are to enhance the participant's skills to learn how to deliver powerful... Learn about: Speaking Skills, Structuring Content, Focusing Exercise...
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The course felt amazingly helpful and informative.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Operations Management, Call Centre, Quality Testing...
...requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information... Learn about: Operations Management, Call Centre, Quality Testing...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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In the beginning, its little rushed but the group were experienced mostly so it was the right choice probably but in the end, the coach gives great examples and answer most of the question asked.
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- Course
- Inhouse
- Different dates available
...clear, concise, comprehensive, and cohesive-to writing requirements. You will use lists, tables, and graphs to structure requirements information for clarity...
...clear, concise, comprehensive, and cohesive-to writing requirements. You will use lists, tables, and graphs to structure requirements information for clarity...
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In the beginning, its little rushed but the group were experienced mostly so it was the right choice probably but in the end, the coach gives great examples and answer most of the question asked.
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- Training
- Inhouse
...with the end result that participants gain valuable insights into how to build rapport, deliver clear and concise communication and develop positive relationships...
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The pace with which the course was taught was apt for me to reatains things taught to me.
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- Course
- Inhouse in City Of London
- Different dates available
- 1 Day
...This one-day fine-tuned and inspiring course will leave delegates with a real sense of achievement and improvement in their own ability to present... Learn about: Report Writing, Personal Development, Presentation techniques...
...This one-day fine-tuned and inspiring course will leave delegates with a real sense of achievement and improvement in their own ability to present... Learn about: Report Writing, Personal Development, Presentation techniques...
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The pace with which the course was taught was apt for me to reatains things taught to me.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Call Centre, Telephone answering, Organizational Skills...
...discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates. Smaller and larger groups may be accommodated... Learn about: Call Centre, Telephone answering, Organizational Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...call you take or make seems like hard work, the answer could be everyone. Maybe that's true. Perhaps someone is new to the office environment and needs help with the basics... Learn about: Assertiveness Training, Telephone Skills, Confidence Training...
...call you take or make seems like hard work, the answer could be everyone. Maybe that's true. Perhaps someone is new to the office environment and needs help with the basics... Learn about: Assertiveness Training, Telephone Skills, Confidence Training...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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- Training
- Inhouse
...with the end result that participants gain valuable insights into how to build rapport, deliver clear and concise communication and develop positive relationships...
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Yes, we as a whole had an incredible day and I have got some exceptionally complimentary input about the course from those that went to. I will make certain to elevate it to different offices in Lancashire and different powers that we liaise with.
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I am discovering on routine basis how helpful the course has been for me in various ways. Much obliged for all the direction, counsel and engaging stories.
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- Short course
- Inhouse
- Different dates available
- 1 Day
...participants the opportunity to gain skills and insights that are invaluable when writing a job application, preparing for an interview and being interviewed... Learn about: Job Application & Interview Skills, Interview preparation, Interviewing Skills...
...participants the opportunity to gain skills and insights that are invaluable when writing a job application, preparing for an interview and being interviewed... Learn about: Job Application & Interview Skills, Interview preparation, Interviewing Skills...
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Yes, we as a whole had an incredible day and I have got some exceptionally complimentary input about the course from those that went to. I will make certain to elevate it to different offices in Lancashire and different powers that we liaise with.
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I am discovering on routine basis how helpful the course has been for me in various ways. Much obliged for all the direction, counsel and engaging stories.
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Influencing Skills, Decision Making, Persuasion Skills...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Influencing Skills, Decision Making, Persuasion Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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