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Customer Care inhouse
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
..., exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management... Learn about: Assertiveness Training, Client Management, Customer Service...
- Training
- Inhouse
- Intermediate
- 1 Day
...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Customer relationship, Customer Relationship Management, Career Development...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone. Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme... Learn about: Organizational Skills, Problem Solving, Community Education...
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone. Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme... Learn about: Organizational Skills, Problem Solving, Community Education...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Short course
- Inhouse
- Different dates available
- 1 Day
... their customers’ needs and deal with challenging situations... Learn about: Outstanding Customer Care, Business Success, Negotiation Skills...
- Training
- Inhouse
- Different dates available
...How your customer service representatives treat your customers can make the difference between a loyal returning customer who will become... Learn about: Customer database, Customer Care, Social Skills...
- Course
- Inhouse in London
- Different dates available
- 1 Day
... for organizations and customers Consider developmental roles that have the greatest impact on CRM You will spend the first part of the day getting to... Learn about: Customer Care, Customer Relationship Management, Customer satisfaction...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
... building skills and identifying the value your company brings to your customers. We tailor our solutions and approach to every company we work with to best satisfy their needs and objectives... Learn about: Sales Process, Customer Retention, Customer Manager...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Communication Training, Telephone Skills, Customer Service...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Telephone answering, Telephone management, Customer Service...
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Telephone answering, Telephone management, Customer Service...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Training
- Inhouse
- Different dates available
...Individuals build the skills required to deliver excellent customer service and build customer loyalty. Customer Service Learning Track: Customer Service Basics, Customer Service Management. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses... Learn about: Communication Skills, Customer Care, Customer relationship...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Customer Care, Client satisfaction evaluation, Anger Management...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...What is the difference between poor and excellent service, as perceived by the customer? Frequently it is down to the awareness and communication skills of the agent to generate a positive experience. If you or your team talk to the customer we can help develop awareness confidence... Learn about: Customer Manager, Call Handling, Problem Solving...
...What is the difference between poor and excellent service, as perceived by the customer? Frequently it is down to the awareness and communication skills of the agent to generate a positive experience. If you or your team talk to the customer we can help develop awareness confidence... Learn about: Customer Manager, Call Handling, Problem Solving...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Training
- Inhouse
- Different dates available
... about the Company and Customers: New hires learn more about the company and its customers Information for Success: Find out who can provide the information you... Learn about: Performance Management, Organizational Skills, Customer Care...
... about the Company and Customers: New hires learn more about the company and its customers Information for Success: Find out who can provide the information you... Learn about: Performance Management, Organizational Skills, Customer Care...
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills... Learn about: Qualitative Assessment, Customer Care, Team Training...
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills... Learn about: Qualitative Assessment, Customer Care, Team Training...
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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- Training
- Inhouse
- Different dates available
... colleagues Balance Conflicting Customer Priorities: Balance the conflicting priorities of different customers... Learn about: Team Training, Conflict Resolution, Teamwork Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Telephone answering, Decision Making, Organizational Skills...
...call or contact centre/help desk for training requirements ❖setting up ongoing call centre coaching and reinforcement programmes ❖tried and tested methods... Learn about: Telephone answering, Decision Making, Organizational Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse
- Different dates available
... Customer Complaints: Positively handle queries or complaints from your customers... Learn about: Public Speaking, Customer Care, Customer Service...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Customer Care, Customer Manager, Listening Skills...
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Customer Care, Customer Manager, Listening Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Training
- Inhouse
- Different dates available
... for their potential impact on the project Meeting Customer Needs: Know what your customers need and what you can do to meet these needs Share What You Think is... Learn about: Decision Making, Conflict Resolution, Risk Strategy...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Communication Journalism, Customer Service, Sales Strategy...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Communication Journalism, Customer Service, Sales Strategy...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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