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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills... Learn about: Customer Care, Coaching Skills, Qualitative Assessment...
...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills... Learn about: Customer Care, Coaching Skills, Qualitative Assessment...
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Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Call Handling, Call Centre, Customer Service...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Call Handling, Call Centre, Customer Service...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
... habits that can create misunderstanding and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through... Learn about: Effective Communication, Telephone Skills, Business Presentation Skills...
... habits that can create misunderstanding and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through... Learn about: Effective Communication, Telephone Skills, Business Presentation Skills...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
... ❖ communicating with impact ❖ understanding personality traits ❖ preempting considerations and objections ❖ appreciating why customers say ‘no’ ❖ negotiating... Learn about: Objection Handling, Skills for selling, Customer Care...
... ❖ communicating with impact ❖ understanding personality traits ❖ preempting considerations and objections ❖ appreciating why customers say ‘no’ ❖ negotiating... Learn about: Objection Handling, Skills for selling, Customer Care...
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- 2 Days
...Suitable for: learning about all the elemwnts with make up customer care, what it is and the ways of dealing with our customers... Learn about: Communication Skills, Effective Communication, Customer Care...
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
..., practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered... Learn about: Customer Care, Cutomer service, Customer relationship...
..., practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered... Learn about: Customer Care, Cutomer service, Customer relationship...
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Usefull entry level course. Has given me the confidence to take the higher levels
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- Short course
- Inhouse
- 1 Day
... for any member of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Call Handling, Service Management, Customer Care...
- Short course
- Inhouse
- 1 Day
...MODULE 1: Introduction and Course Overview MODULE 2: Why Do We Contact Our Customers? Learning outcomes: Understand the benefits of contact... Learn about: Sales Training, Sales Techniques, Customer Care...
- Course
- Inhouse
- 1 Day
...What you learn: Build trust and respect with customers and colleagues. Warm up your sales approach to improve success with cold calling. Identify... Learn about: Sales Techniques, Sales Training, Skills for selling...
- Short course
- Inhouse
- 1 Day
..., understood and leads to action. Taking care of the logistics of preparing a pitch. Organising a team pitch. Anticipating questions and preparing to... Learn about: Team management, Negotiation Skills, Customer Care...
- Short course
- Inhouse in Birmingham
- Advanced
- 1 Day
...: Cross Selling Up Selling Value Added (Suggestive) Selling Advancing Opportunity Exceeding Customer Expectations Giving Recognition MODULE 5: Controlling... Learn about: Business Presentation Skills, Customer Service, Proposal Writing...