Customer Care inhouse

...Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills... Learn about: Team management, People Management, Customer Care...

...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Operations Management, Communication Journalism, Quality Testing...

... habits that can create misunderstanding and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through... Learn about: Sales skills, Customer Care, Business Presentation Skills...

... ❖ communicating with impact ❖ understanding personality traits ❖ preempting considerations and objections ❖ appreciating why customers say ‘no’ ❖ negotiating... Learn about: Business Presentation Skills, Negotiation Skills, Objection Handling...

...Suitable for: learning about all the elemwnts with make up customer care, what it is and the ways of dealing with our customers... Learn about: Influencing Skills, Customer Service, Oral Communication...

..., practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered... Learn about: Customer Care, Customer relationship, Customer Service...

... for any member of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Customer Manager, Customer Service Skills, Customer Service...

...MODULE 1: Introduction and Course Overview MODULE 2: Why Do We Contact Our Customers? Learning outcomes: Understand the benefits of contact... Learn about: Customer Service, Customer Care, Sales Techniques...

...What you learn: Build trust and respect with customers and colleagues. Warm up your sales approach to improve success with cold calling. Identify... Learn about: Telephone Training, Sales Training, Sales Techniques...

..., understood and leads to action. Taking care of the logistics of preparing a pitch. Organising a team pitch. Anticipating questions and preparing to... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills...

...: Cross Selling Up Selling Value Added (Suggestive) Selling Advancing Opportunity Exceeding Customer Expectations Giving Recognition MODULE 5: Controlling... Learn about: Business Presentation Skills, Objection Handling, Sales Training...