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Customer Care inhouse
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
... particular emphasis on the needs of the customer giving participants core skills to recognise customer needs, make agreements that are kept, reducing bad debt and costly litigation procedures. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Effective Communication, Listening Skills, Telephone Skills...
... particular emphasis on the needs of the customer giving participants core skills to recognise customer needs, make agreements that are kept, reducing bad debt and costly litigation procedures. This training programme is typically delivered in English. Translators can be provided at an additional... Learn about: Effective Communication, Listening Skills, Telephone Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | → see all
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | → see all
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | → see all
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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- Course
- Inhouse
- Different dates available
- 2 Days
... habits that can create misunderstanding and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through... Learn about: Goal Setting, Sales skills, Influencing Skills...
... habits that can create misunderstanding and negative reactions ❖spotting sales opportunities and buying signals ❖identifying the customers’ needs through... Learn about: Goal Setting, Sales skills, Influencing Skills...
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This course went way beyond my expectations. I discovered not just how to sell over the phone but how to improve my communication in all sorts of other situations. Great!
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This course gave me the confidence and skill I needed to excel in my new job.
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- Intermediate
- Different dates available
- 2 Days
... ❖ communicating with impact ❖ understanding personality traits ❖ preempting considerations and objections ❖ appreciating why customers say ‘no’ ❖ negotiating... Learn about: Customer Care, Sales Training, Negotiation Skills...
... ❖ communicating with impact ❖ understanding personality traits ❖ preempting considerations and objections ❖ appreciating why customers say ‘no’ ❖ negotiating... Learn about: Customer Care, Sales Training, Negotiation Skills...
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Dancing lion ran a successful sales strategies training day for my small business. The trainer had remarkable communication skills and the day proved extremely useful particularly in the areas of target-setting and understanding the psychology of sales. I would highly recommend dancing lion and would not hesitate to use this company again.
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- Course
- Inhouse
- 2 Days
...Suitable for: learning about all the elemwnts with make up customer care, what it is and the ways of dealing with our customers... Learn about: Verbal Communication, Effective Communication, Negotiation Skills...
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Manual was exceptional, much more than just 'course notes'.
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A brilliant good balance of theory and practical and lots of time to express your opinions.
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Excellent course-notes. Very clear, beautifully written and presented.
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- Course
- Inhouse in Shaftesbury
- Beginner
- 2 Days
...A relaxing & very nurturing 2 days - time for you! Please note that, on completion of this Course, Level 2a and 2b (Practitioner level) are available... Learn about: Customer Care, Alternative Medicine, Chakra balancing...
...A relaxing & very nurturing 2 days - time for you! Please note that, on completion of this Course, Level 2a and 2b (Practitioner level) are available... Learn about: Customer Care, Alternative Medicine, Chakra balancing...
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Manual was exceptional, much more than just 'course notes'.
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A brilliant good balance of theory and practical and lots of time to express your opinions.
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Excellent course-notes. Very clear, beautifully written and presented.
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
..., practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered... Learn about: Customer satisfaction, Cutomer service, Customer relationship...
..., practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered... Learn about: Customer satisfaction, Cutomer service, Customer relationship...
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Usefull entry level course. Has given me the confidence to take the higher levels
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- Short course
- Inhouse
- 1 Day
... for any member of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Customer Service, Call Centre, Customer Service Skills...
- Short course
- Inhouse
- 1 Day
...MODULE 1: Introduction and Course Overview MODULE 2: Why Do We Contact Our Customers? Learning outcomes: Understand the benefits of contact... Learn about: Customer Care, Sales Techniques, Sales Training...
- Short course
- Inhouse
- 1 Day
..., understood and leads to action. Taking care of the logistics of preparing a pitch. Organising a team pitch. Anticipating questions and preparing to... Learn about: Persuasion Skills, Team management, Customer Care...
- Course
- Inhouse
- 1 Day
...What you learn: Build trust and respect with customers and colleagues. Warm up your sales approach to improve success with cold calling. Identify... Learn about: Telephone Skills, Sales Training, Sales Techniques...
- Short course
- Inhouse in Birmingham
- Advanced
- 1 Day
...: Cross Selling Up Selling Value Added (Suggestive) Selling Advancing Opportunity Exceeding Customer Expectations Giving Recognition MODULE 5: Controlling... Learn about: Sales Techniques, Objection Handling, Negotiation Skills...