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Customer Management inhouse
- Course
- Inhouse
- 1 Day
...· Experienced managers and team leaders who wish to explore proven concepts and are seeking to increase business results through improved customer contact...
- Short course
- Inhouse
- 1 Day
...and team leaders and managers looking to review best practice For all customer facing employees who want to enhance their relationship building skills...
- Short course
- Inhouse
- 1 Day
...and using positive language Turn around customers’ dissatisfaction and complaints to a positive outcome Saying ‘No’ constructively BY THE END OF THE COURSE...
- Short course
- Inhouse
...in Customer Service and Retail work: Handling customer enquiries and complaints face to face and referring to a manager if necessary Answering customer phone enquiries...
- Training
- Inhouse
- Intermediate
- 1 Day
...with difficult situations Consistently achieve customer satisfaction The course is intended for staff members who work directly with customers... Learn about: Customer Care, Staff Motivation, Professional development...
- Course
- Inhouse
...Course Content In an organisations´ environment having appropriate service standards is essential for its customers, potential customers, employees and management of a business...
- Short course
- Inhouse
- 1 Day
...eg, sales, account management, customer service. This unique programme is invaluable for anyone who deals with customers and is a vital under-pinning...
- NVQ
- Inhouse
...These follow different themes that add value to the way your staff work and to the relationship your business enjoys with your customers. Mandatory units Unit...
- Short course
- Inhouse
...This course is interactive and encourages participants to draw on their own experiences and expertise. Participants will develop an action plan to take back to their workplace...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Short course
- Inhouse
- 1 Day
...customer satisfaction and loyalty. This training programme sets out to demonstrate the importance of leading customer services within your organisation...
- Training
- Inhouse
- 1 Day
...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Customer Service Course Customer Service Courses take place...
- NVQ
- Inhouse
...to influence what happens at work are limited -who work within the rules and regulations of their organisation -who work with others to overcome problems...
- Short course
- Inhouse
- 1 Day
...Organisations that build the strongest relationships with their customers will be the most successful in the long term. New customers are expensive...
- Course
- Inhouse
- 1 Day
...any level of personnel who come into contact with customers / clients on a regular basis Course review: This one day course aims to help delegates to explore...
- Short course
- Inhouse
- 1 Day
...and exercises to reinforce the theoretical content. Delegates will receive an action biased course content that will equip them with the fundamental knowledge...
- Course
- Inhouse
- 9 Months
...given and they may also be in charge of their own department or team. Course content: Completion of 8 units in total, 2 Mandatory units: Understand customer...
- Course
- Inhouse
- 6 Months
...or customer care in the workplace by interacting directly with customers. Course content: Completion of 7 units in total, 2 mandatory units...
- Course
- Inhouse
- 1 Day
...including helpdesk, support, project managers, account managers and other customer-facing staff. All front-line and supporting staff - and their managers and supervisors...
- Short course
- Inhouse
...well as investigate areas for improvement. Assessment: All candidates are assessed on the job using a range of methods including; observation...