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Customer Service inhouse
- Course
- Inhouse
- 1 Day
- Internship
..., young persons Passengers who require assistance Maintenance and safety inspections Health & Safety Road Safety Professional customer service Units... Learn about: Customer satisfaction, Customer Service, Driving Theory...
- NVQ
- Inhouse
- 18 Months
...Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors. The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently... Learn about: Customer Service, Part Time...
- Course
- Inhouse in Sunderland
...This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers... Learn about: Quality management, Customer Service, Oversee issue resolution...
- Course
- Inhouse
- Beginner
... experience. Delegates explore how to build rapport with customers, understand their needs and priorities, deliver a solution and resolve their query... Learn about: Telephone Customer Service, Customer support, Customer Service...
- Vocational qualification
- Inhouse
...This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints... Learn about: Part Time, Customer Service...
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
..., practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered... Learn about: Customer Care, Customer relationship, Cutomer service...
..., practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered... Learn about: Customer Care, Customer relationship, Cutomer service...
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Usefull entry level course. Has given me the confidence to take the higher levels
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- Short course
- Inhouse
- 1 Day
... for any member of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Customer Service, Customer Manager, Call Handling...
- Course
- Inhouse
... and how you create that environment depends on your customer service. Delivering exceptional service consistently will strengthen your brand and portfolio. Your brand is in the hands of your team and empowering them to live your vision, mission, values and customer standards, is just the start of Customer... Learn about: Customer Service Excellence, Customer Service Standards, Difficult Customers...
- Short course
- Inhouse in Birmingham
- 1 Day
... to reinforce their learning. Through expert tuition, participants will quickly come to understand and use the processes and procedures required for effective credit control. Some of the topics which will be covered the critical stages in credit control, business and customers' rights, dealing with disputed... Learn about: Credit Control, Credit Ratings, Cash Flow...
- Course
- Inhouse
- 2 Days
...Suitable for: learning about all the elemwnts with make up customer care, what it is and the ways of dealing with our customers... Learn about: Customer Service Skills, Customer Service, Improve Communication...
- Short course
- Inhouse
- 1 Day
...During this event we will develop the participants’ ability to manage a changing relationship with customers, develop resilience to deal with difficult situations, negotiate effectively and deal with objections whilst ensuring that we retain our excellent customer relationships. The day... Learn about: Customer Service, Customer Relationships, Personal Resilience...
- Short course
- Inhouse
- 1 Day
..., demonstrate how to gain customer commitment to the next step & detail how to close a sale effectively, or gain commitment to future action. Suitable for: Suitable for anyone in the marketing business... Learn about: Sales Process, Sales Manager, Customer Service...
- Short course
- Inhouse
- 1 Day
...MODULE 1: Introduction and Course Overview MODULE 2: Why Do We Contact Our Customers? Learning outcomes: Understand the benefits of contact... Learn about: Negotiation Skills, Communication Training, Sales Training...
- Short course
- Inhouse in Birmingham
- Advanced
- 1 Day
...: Cross Selling Up Selling Value Added (Suggestive) Selling Advancing Opportunity Exceeding Customer Expectations Giving Recognition MODULE 5: Controlling... Learn about: Sales Techniques, Team Building, Business Presentation Skills...