Sales and Marketing inhouse

...Those who recognise the need to improve both written and verbal communication. A one workshop aimed at developing the communications ability of staff...

...Explore how businesses can demonstrate CSR. List some of the main drivers for implementing a CSR Scheme. Discuss recognised standards and guidance for CSR Reporting...

...chance to learn new skills & gain a valuable qualification at the same time. This NVQ is aimed at individuals who have to deliver a continually improving service to customers...

...the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face. At the... Learn about: Staff Motivation, Customer satisfaction, Customer Service...

...Suitable for: Experienced managers and team leaders who wish to. explore proven concepts and are seeking to increase. business results through improved customer contact...

...Business development professionals • Partners • Practice managers • Senior solicitors • Business development professionals Course Content Why you should... Learn about: Client Management...

...chance to learn new skills & gain a valuable qualification at the same time. This NVQ is aimed at candidates who are in work roles where they have to provide...

...Demonstrate verbal and non verbal communication techniques. Develop a positive outlook Deal effectively with complaints and aggressive customers...

...and Safety at Work Act 1974. A detailed understanding of the CDM Regulations (including the 2007 changes), the main duty holders and the roles they...

...handle even the most difficult customers, minimising the risk of escalating problems and maximising the potential for good will. Suitable...

...Giving exceptional customer service will delight your customers, exceed their expectations and set your organisation apart from the competition...

...®Dealing with difficult situations. Suitable for: This course is aimed at anyone who wishes to develop their communication skills This course is aimed...

...Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer, both internal and external...

...Become more assertive v. passive or aggressive. To use the right tone, pitch and pace to maintain your professional style. How to stay in control and...

...2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme...

...®Maximise the potential for ongoing sales and increased customer order value. Suitable for: This course is aimed at sales teams or any personnel who have...

...Talk the customers' language, building trust and rapport. Take responsibility for creating a positive customer experience. Get over the confidence threshold...

...Your trainer will deliver management sessions on: creating a positive environment maintaining standards Your trainer will deliver staff sessions...

...practical approaches to different situations. Suitable for: This one-year postgraduate programme is designed to transform the learning of internal communication specialists...

...These exciting sessions focus on all aspects of interaction with others, in both face-to-face and written forms. Our training covers a wide range of relevant situations...