Sales and Marketing inhouse

...you provide for your internal and external customers? In this workshop we cover the core aspects of customer care, helping employees across your organisation...

...> Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...

...and out-of-office client events. It's about understanding what prevents us from approaching such events with ease and enthusiasm, and what we can do to make them comfortable...

...adapt their communication style and to speak the 'language of others' (whilst remaining true to themselves). become more effective in their working relationships...

...Develop specific customer service skills within the natural work environment. Recognise the competencies and skills required to provide effective levels of customer service...

...> Understand quality, assurance and control. Suitable for: > Client facing staff. > Client facing Managers / Team Leaders > Client facing staff > Client...

...Demonstrate verbal and non verbal communication techniques. Develop a positive outlook Deal effectively with complaints and aggressive customers...

...and Safety at Work Act 1974. A detailed understanding of the CDM Regulations (including the 2007 changes), the main duty holders and the roles they...

...handle even the most difficult customers, minimising the risk of escalating problems and maximising the potential for good will. Suitable...

...your behaviour can influence the customer. > Understand the skills required to maintain a professional image. Suitable for: > Client facing staff...

...®Dealing with difficult situations. Suitable for: This course is aimed at anyone who wishes to develop their communication skills This course is aimed...

...Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer, both internal and external...

...Giving exceptional customer service will delight your customers, exceed their expectations and set your organisation apart from the competition...

...Become more assertive v. passive or aggressive. To use the right tone, pitch and pace to maintain your professional style. How to stay in control and...

...®Maximise the potential for ongoing sales and increased customer order value. Suitable for: This course is aimed at sales teams or any personnel who have...

...Talk the customers' language, building trust and rapport. Take responsibility for creating a positive customer experience. Get over the confidence threshold...

...2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme...

...Your trainer will deliver management sessions on: creating a positive environment maintaining standards Your trainer will deliver staff sessions...

...practical approaches to different situations. Suitable for: This one-year postgraduate programme is designed to transform the learning of internal communication specialists...

...These exciting sessions focus on all aspects of interaction with others, in both face-to-face and written forms. Our training covers a wide range of relevant situations...