NVQ Customer Management

...Takes place in a variety of ways: observation within the workplace, collection of written testimonies, oral questioning. Entry Requirements... Learn about: Customer Service...

...involves providing technical advice to support working procedures in a contact centre environment. Typical job roles could include senior contact centre operator... Learn about: Team Leader, Key Account Management, Team Training...

...to future progression in a range of different roles, which involve customer contact. The EDI Level 3 NVQ Diploma in Customer Service is part of the Apprenticeship...

...or pupils within schools. - Individuals who are about to embark on a career in customer service. - All age groups: for those thinking of entering employment...

...This qualification contains 5 units that can be carried forward to Level 3; from these, a maximum of 3 units may be claimed towards a Level 3 qualification...

...involves providing technical advice to support working procedures in a contact centre environment. Typical job roles could include senior contact centre operator... Learn about: Key Account Management, Customer Relationship Management, Team Training...

...are qualifications that demonstrate your ability to do your job. The training is mainly on the job and NVQ assessment is directly related to your performance...

...people working in a service delivery role in a wide variety of organisations. The aim of this qualification is to contribute to the skills, knowledge...

...service within the rules Optional units: Recognising and dealing with customer queries, requests and problems Giving customers a positive impression... Learn about: Customer Service...

...who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification... Learn about: Customer Service...

...This Level 3 Customer Service course is the perfect qualification for anyone working in a customer service role. Course Content This course assesses the following units... Learn about: Customer satisfaction, Customer relationship, Quality Training...

...These awards are based on standards developed by the Institute of Customer Service (ICS) and are ideal for you if your job or intended job is involved...

...At TLE we offer the NVQ Customer Service Level 2, a qualification designed to recognise the customer service skills you have in the workplace and to...

...who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ... Learn about: Customer Service...

...service at the heart of everything they do. This is where you can play your part. Whether you have been in your job for some time or have only just started working...

...Administration & Office IT Description: This NVQ is aimed at organisations and individuals who want to continually improve the delivery and quality of customer service...

...You will need an ID card and proof of your last pay check to enrol in this free, funded course. Free NVQ Level 2 Certificate in Customer Services...

...in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning... Learn about: Customer Service...

...Employer Benefits - Improved staff performance and motivation, improvements in the quality of service to customers, the opportunity to improve customer retention levels...

...Suitable for: All of our Apprenticeships are Government Funded Qualifications, as of April 2012 they are fully funded for all ages. All of our Apprenticeships...