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NVQ Customer Service Distance and online learning
- NVQ
- Online
... their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Service Skills, Verbal Communication, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
... a recognized certification but also have the extensive knowledge and skills to work as an impressive customer service representative with the opportunity to move on to lucrative supervisory and management positions in future... Learn about: Excellent Customer Service, Customer Expectations, Communication Training...
- NVQ
- Online
- Different dates available
- 12 Months
- Delivery of study materials
- Online campus
- Virtual classes
- Support service
...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Retention, Customer Care, Customer Service Skills...
- NVQ
- Online
- Different dates available
- 15 Months
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
... through measuring customer satisfaction. The job holder is an important member of the business services team and may be the first point of contact for customers... Learn about: Customer Service, Problem Solving, Managing situations...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
...an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence. On successful completion... Learn about: Quality Training, Market Research, Quality Assurance...
- NVQ
- Online
- Different dates available
- 6 Months
- Online campus
- Personal tutor
- Support service
...video-recorded presentation, voice-recorded interview, assessor observation and/or written questionnaire response... Learn about: Customer satisfaction, Social Media, Organizational Skills...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...a hotel manager has to complete as part of their job responsibilities... Learn about: Hospitality Management, Telephone answering, Customer Service...
- NVQ
- Online
- Different dates available
- 12 Months
- Online campus
- Delivery of study materials
...understanding and skills required to work in a senior role with adults in an adult care setting. The qualification prepares you to manage complex situations... Learn about: Customer Service, Team Leader, Interpersonal Communication...
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From the beginning I have found all information very helpful ando found all members of staff that I have come across very helpful. I have done other courses online and none have been as helpful or as well explained as this course in Information, Advice and Guidance. The study learning materials are easy to read and take in. I would highly recommend NCC Home Learning. Overall a very positive experience.
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Learning through NCC has unlocked lot of opportunities for me. I have managed to attain a professional position and also acquired some CPD points. The input from mentor is well regulated and keeps you going. The admin team are quite prompt to reply to questions and quite affable as well. By concluding my course I am focusing towards a fellowship status with IAM. I would not have been capable to complete this while going to a college, so going with NCC has helped me reach my personal goals.
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- NVQ
- Distance Learning
- Different dates available
...Counsellor - Customer Service Advisor - Debt advisor - Employment advisor - Help-desk advisor - Housing support worker - Learning support worker... Learn about: Full Time, Customer Service...
...Counsellor - Customer Service Advisor - Debt advisor - Employment advisor - Help-desk advisor - Housing support worker - Learning support worker... Learn about: Full Time, Customer Service...
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From the beginning I have found all information very helpful ando found all members of staff that I have come across very helpful. I have done other courses online and none have been as helpful or as well explained as this course in Information, Advice and Guidance. The study learning materials are easy to read and take in. I would highly recommend NCC Home Learning. Overall a very positive experience.
← | → see all
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Learning through NCC has unlocked lot of opportunities for me. I have managed to attain a professional position and also acquired some CPD points. The input from mentor is well regulated and keeps you going. The admin team are quite prompt to reply to questions and quite affable as well. By concluding my course I am focusing towards a fellowship status with IAM. I would not have been capable to complete this while going to a college, so going with NCC has helped me reach my personal goals.
← | → see all
- NVQ
- Online
... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Customer Service, Customer Care, Verbal Communication...
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Virtual classes
- Delivery of study materials
- Support service
... and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 12 Months
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer Service Delivery, Quality Training, Customer Retention...
- NVQ
- Online
- Different dates available
- 18 Months
- Support service
- Virtual classes
- Delivery of study materials
- Online campus
... that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point... Learn about: Problem Solving, Managing situations, Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
- Online campus
- Virtual classes
- Delivery of study materials
- Support service
...Most coursework consists of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by... Learn about: IT Management, Quality Training, IT Development...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
...Final Exam-Diploma in Customer Service: Telephone Etiquette... Learn about: Customer Service...
- NVQ
- Online
- 1 Year
- Support service
- Virtual classes
- Delivery of study materials
- Online campus
...route through a business related Level 3 course at The College, possibly leading to a place at university. Progression to Apprenticeship Training is also an option... Learn about: Functional skills, Customer Service, Customer Care...
- NVQ
- Online
- Different dates available
- 12 Months
- Online campus
- Delivery of study materials
- Support service
- Virtual classes
...Choosing to study our Level 2 Retail Operations Certificate can provide you with a solid foundation of knowledge that can ensure the continued sales and customer loyalty of those invested in your business. The reality is – the retail world is incredibly competitive. Every business is trying... Learn about: Sales Training, Health and Safety, Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...of which at least 27 credits must be selected from Level 3 units. Thirteen credits must be completed from Group a Mandatory Units. Mandatory Units Manage... Learn about: Business Organisation, Customer Service, Business and Administration...