NVQ Telephone Skills

...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification...

...2 Customer Service NVQ has been developed from the National Occupational Standards produced by the Institute of Customer Service, the national standard...

...and Improvement How will I learn? You will be given both mandatory units plus a list of the optional units to choose from, which best represent your job...

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...

...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...

...their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service...

...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification... Learn about: Customer Care, Call Centre, Customer Service Skills...

...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...

...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...

...These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency... Learn about: Customer Care, Verbal Communication, Customer Service...

...around five core mandatory units (19 credits) and a selection of optional units (26 credits). 1. Deliver customer service 2. Understand customers... Learn about: Customer Service...

...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working...

...F2 Follow the rules to deliver customer service Here are some examples of the units that you may cover in your qualification, more options are availiable... Learn about: Customer Service...

...The Contact Centre Operations NVQ is ideal for anyone who works within a contact centre. It provides certification for a broad range of customer service...

...your professional career with Contact Centres. The Level 3 Contact Centre Professionals is for experienced call centre agents and Customer Service Officers and Team Leaders...

...usually Team Leader/Manager level. It will develop your skills and abilities in contact centres and customer service skills. Thank you for choosing I Matter...