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Classroom-based Customer Management NVQ in London
- NVQ
- London
... will gain at the end of your training will be an NVQ Customer Service. Suitable for: The Edexcel Level 2 NVQ is designed for staff responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks and call centre staff...
- NVQ
- Haringey
- 3 Months
...The course covers a number of topics, including delivering reliable customer service, developing customer relationships and resolving customer problems. Suitable for: These courses are for individuals who already work with customers in any type of business environment. You will need an ID...
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Everything about the course was very good - the enquiry information, the teaching, the support from my assessor and I have benefitted from it enormously.
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- NVQ
- London
...Suitable for: Individuals whose job involves working with customers whether over the phone, internet or in person...
...Suitable for: Individuals whose job involves working with customers whether over the phone, internet or in person...
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Everything about the course was very good - the enquiry information, the teaching, the support from my assessor and I have benefitted from it enormously.
← | →
Similar training and in other locations
- NVQ
- Online
... their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...This course will guide you to develop customer relationships through an extensive understanding of all the concepts and best practices of CRM that ultimately grow your business and improve your career. From understanding the benefits of having strong customer relations, generating strategies... Learn about: Customer Retention, Customer Relationship Management, Customer relationship...
- NVQ
- Online
- Different dates available
- 12 Months
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Service Skills, Customer Retention Strategy, Customer Care...
- NVQ
- Distance Learning
...To gain knowledge and skills on customer service. Suitable for: Designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
...The Home Study Courses Include the Following 7 Units:- Unit One - What is Customer Service Excellence? The following topics are covered: Why... Learn about: Market Research, Quality Assurance, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...The Customer Service course is designed for anyone who wants to create an efficient service culture that builds loyal relationships with their customers and a better environment for the company they work in. Upon successful completion of the course, you will not only be eligible to receive... Learn about: Excellent Customer Service, Customer Expectations, Customer Service...
- NVQ
- Online
- Different dates available
- 12 Months
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Quality Training, Customer Service, Customer Retention...
- NVQ
- Online
... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
... and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...This course will provide invaluable insights into one of the most significant aspects of operating a business – handling difficult customers and dealing with customers both in person and on the phone. Understanding what affects customer retention, knowing the client, optimizing customer service...
- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Call Centre, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
... service and understand company policies, administer those policies precisely and set proper customer-business bonds. Furthermore, you will discover various techniques to achieve customer satisfaction, develop your skills and practice essential elements of customer service... Learn about: Customer Service, MS Excel...
Similar training in other typologies
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Manager, Customer Service, Customer Relationship Management...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
... Customer Situations training course. Suitable for: Staff looking to improve the way they handle difficult customer situations, including: Complaints, anger, aggression, frustration, conflict & emotion...
- Vocational qualification
- Croydon
- 18 Months
...The programme is offered on units of competence leading to accreditation at the appropriate level and covers areas such as: Creating a positive impression with customers. Delivering reliable Customer Service. Developing Customer relationships; and. Resolving Customer Service problems...
- Short course
- London
- 1 Day
...client expectations . Use a framework to develop and maintain client expectations . Maintain professional client relationships through building trust...