Strategic Customer Service

Course Information

Excellent customer service, coordinated from the top will help you increase customer satisfaction and loyalty.

This training programme sets out to demonstrate the importance of leading customer services within your organisation and achieving customer satisfaction by developing customer insight.

The training course will enable you to:

• Improve productivity, customer satisfaction, customer loyalty and profitability
• Reduce customer complaints
• Develop and penetrate new markets
• Improve staff morale.

The course comprises a full day workshop plus you will receive four hours of one-to-one coaching and support, at times of your choice, with one of our consultants which can be booked up to three months after attendance. We will assist you to implement actions that you have identified as part of the programme.

During the training you will learn to:

• Improve productivity, customer satisfaction, customer loyalty and profitability
• Reduce customer complaints
• Develop and penetrate new markets
• Improve staff morale.

The course comprises a full day workshop plus you will receive four hours of one-to-one coaching and support, at times of your choice, with one of our consultants which can be booked up to three months after attendance. We will assist you to implement actions that you have identified as part of the programme.

The customer framework will enable you to identify:

• Organisational performance showing how well the organisation delivers service excellence
• Gaps within the organisation which are acting as barriers to achieving service excellence
• Improvement actions which need to be taken to address identified gaps
• Continuous improvements to progress the planned improvement actions.