Taylor Mason Training courses

...try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they... Learn about: Thoughts on paper, Writing your proposal, Sales Training...

...be resolved in the workplace rather than spilling over into a potentially costly employment tribunal. The current outline for this discipline and grievance... Learn about: Discipline and Grievance...

...statements Enterprise and Regulatory Reform Bill Mr Justice Underhill’s Review of Employment Tribunal Practice and Procedure What else is new?... Learn about: Employment Law, IT Law...

...understanding tone How to use body language Barriers to communicating effectively – be assertive not aggressive Making a difference to your customers –... Learn about: Customers professionally, Customer Service Training, Excellent Customer Service...

...compensation and discipline). The current outline for this HR for non HR managers training course teaches you: The latest trends in the human resource...

...image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up... Learn about: Defining branding, Developing your style, Mission and vision...

...Public sector organisations through to SMEs. Run In House In-house Courses – £949 per day Duration: This course is delivered over: 2 days... Learn about: Nuts and Bolts, Right impression, Practical negotiation...

...the interview questions Defensible resume screening Developing an effective interview format Ethical and legal issues Interviewing techniques Asking questions... Learn about: Communication Training, Interview Techniques...

...and your staff against harassment incidents and complaints Understand when mediation is and is not appropriate Understand the four-stage complaint resolution... Learn about: Types of harassment, Confronting a harasser, Harassment training...

...to you What to do if you witness bullying Creating an anti-bullying workplace The law on bullying The current outline for this bullying in the workplace... Learn about: Bullying workplace, Anti-Bullying Workplace, Witness Bullying...

...This diversity training course will give you an overview and understanding of the key issues relating to diversity in the workplace – what is diversity... Learn about: Language and Terminology, Harassment and Bullying, Equality and Diversity...

...view of equal opportunities Explain a range of benefits to taking an equality diversity led approach to the workplace Describe the key features of UK employment... Learn about: Team Training, Benefits of Diversity, Equality and Diversity...

...Pay Occupational Maternity Pay Statutory Maternity Leave Alabaster Ruling Adoption Pay and Leave Paternity Pay and Leave Student Loans Attachment of Earnings... Learn about: Payroll Types, Data Gathering, Occupational Maternity Pay...

...Chart Elements Chart Tools – Design & Format... Learn about: Excel Interface, Microsoft Excel, Ribbon interface...

...indexing tools to quickly/accurately produce documents which meet various professionally set standards. Topics covered: Creating a Table of Contents Creating... Learn about: Microsoft Word, Word processors, Ms Word...

...Positive steps to excellent customer service Moments of truth in customer service The importance of communication in customer service Handling complaints... Learn about: Customer Service, Customer relationship, Communication Training...

...Control Setting Standards and Objectives A Model of Supervision / Team Leadership Developing Your Team Effective Feedback Delegation People Management... Learn about: Staff Motivation, Team management, Manager skills...

...to enhance their current ability, coupled with being officially recognised. Course Content The content for the course is as follows: Personal Effectiveness... Learn about: Team Training, Leadership training, Supervision Training...

...The advanced level project management course will enable delegates to achieve the following: Manage projects strategically, inform and involve stakeholders... Learn about: IT Project Management, Project Management, Project management tools...

...What you learn: Have a good working knowledge of Microsoft Access. Be able to create a database from scratch. Understanding and use tables, fields... Learn about: Access training, Database training, Database performance...