Taylor Mason Training courses

...Write a winning proposal Feel more comfortable and professional in face-to-face presentations During this interactive, linked and practical customer service course... Learn about: Sales Training, Proposal formats, Thoughts on paper...

...Training Course During this interactive, linked and practical discipline and grievance training course, you will learn about: Scene Setting and background... Learn about: Discipline and Grievance...

...Contracts 2012 changes to vetting and barring Immigration and migration Recent case law Discrimination Update on discrimination case law Third party harassment... Learn about: Employment Law, IT Law...

...effective call handling Face to Face customer handling Email/Web Chat – choose your words carefully! Building rapport with your customers Making the most of your voice... Learn about: Customers professionally, Excellent Customer Service, Communication Training...

...employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. This course will walk you through the hiring process...

...with customers Launching your brand Taking your brand’s pulse Measuring brand health with a balanced scorecard, SWOT analysis, and Middleton’s brand matrix... Learn about: Defining branding, Brand and developing, Developing your style...

...alternatives and recognising options. Have the opportunity to practice the “how to” of these skills in a supportive environment. Understand basic negotiation principles... Learn about: Nuts and Bolts, Paring for negotiation, Right impression...

...and listening for answers Reference checks... Learn about: Communication Training, Interview Techniques...

...what will we do? All these questions and more will be answered in this two day course. The current outline for this workplace harassment training course enables you... Learn about: Confronting a harasser, Types of harassment, Preventing harassment...

...the workplace training course, you will learn about: Defining bullying Why bullies do what they do Building a shield against bullies What to do if it happens... Learn about: Bullying workplace, Witness Bullying, Anti-Bullying Workplace...

...This diversity training course will give you an overview and understanding of the key issues relating to diversity in the workplace – what is diversity... Learn about: Language and Terminology, Equality and Diversity, Team Training...

...Modern day managers and team leaders should have the quintessential element of tackling all types of people in their team and keeping them united... Learn about: Case Studies, Team Training, Management or bullying...

...During this Payroll training advanced course you learn more complex NIC calculations, PAYE and all related legislation involved with UK payroll... Learn about: Data Gathering, Occupational Maternity Pay, Payroll Cycle...

...get practice in creating and modifying actual spreadsheets. The course is intended for new users of Microsoft Excel 2007, 2010, 2013 or 2016 who want... Learn about: MS Excel, Microsoft Excel, Ribbon interface...

...2010, 2013 or 2016 who want to expand on their capabilities in a short space of time. Delegates should have a good working knowledge and understanding... Learn about: Microsoft Word, Microsoft training, Microsoft word training...

...for working with customers using the telephone (as this is the most popular), we do however offer this course for face to face customer service... Learn about: Customer Manager, Communication Training, Customer satisfaction...

...Yourself and Others Getting the Best out of People The 5 Key Roles of the Supervisor / Team Leader – Lead, Communicate, Plan, Organise, Control Setting... Learn about: Team Leader, Staff management, Team management...

...delegation and put them in to practice Communication Skills Develop effective feedback techniques, both with your team and senior management Teams... Learn about: Personal Effectiveness, Supervision Training, Team Training...

...The course links in to our Introduction course, so delegates new to project management can attend both to become a successful project manager... Learn about: Project management tools, Project Finance, Project Management...

...teaches you to create the database, add fields, import data in to the database and create queries and reports to use the data in your database succesfully... Learn about: Database performance, Access training, Microsoft Access Training...