Taylor Mason Training courses

...try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they... Learn about: Sales Training, Proposal formats, Expert editing tips...

...than being used simply as a mechanism for imposing sanctions. Achieving this focus and helping others in the workplace understand this perspective is very important... Learn about: Discipline and Grievance...

...recent cases Dispute Resolution Recent cases relating to discipline and grievance Government consultation on ACAS Code of Practice Acas short form conciliation... Learn about: IT Law, Employment Law...

...effective call handling Face to Face customer handling Email/Web Chat – choose your words carefully! Building rapport with your customers Making the most of your voice... Learn about: Verbal Communication, Service Operations, Communication Training...

...from performing a skills inventory to conducting the interview, discuss orientation and cover some issues that arise after the hiring process(such as diversity issues...

...image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up... Learn about: Mission and vision, Developing your style, Defining branding...

...the various negotiation styles and their advantages and disadvantages. Develop strategies for dealing with tough or unfair tactics. Gain skill in developing... Learn about: Successful negotiator, Good start, Right impression...

...and listening for answers Reference checks... Learn about: Communication Training, Interview Techniques...

...How do you prevent harassment from occurring? What sort of policies should be in place? What should managers do to protect their employees? And if a complaint is filed... Learn about: Preventing harassment, Confronting a harasser, Harassment training...

...This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace?... Learn about: Bullying workplace, Anti-Bullying Workplace, Witness Bullying...

...This equality diversity course is perfect for diverse teams and organisations. Working positively with diversity provides motivated and included team members... Learn about: Harassment and Bullying, Team Training, Language and Terminology...

...can take Describe the consequences and effects of harassment and bullying Explain how harassment and bullying situations should be dealt... Learn about: Team Training, Equality and Diversity, Diversity in practice...

...Pay Occupational Maternity Pay Statutory Maternity Leave Alabaster Ruling Adoption Pay and Leave Paternity Pay and Leave Student Loans Attachment of Earnings... Learn about: Pay Statements, Payroll Types, Data Gathering...

...Introducing charts within Excel and explain how to create basic charts to help convey your data with. Topics covered: Using Recommended and Standard Charts... Learn about: Microsoft Excel, Ribbon interface, MS Excel...

...Versions of Documents Creating an Outline MODULE 2: Working with Reference Tools Learning outcomes: Using Word’s table of contents, referencing and other... Learn about: Word Documents, Microsoft training, Microsoft Word...

...Positive steps to excellent customer service Moments of truth in customer service The importance of communication in customer service Handling complaints... Learn about: Anger Management, Communication Skills, Customer Care...

...Policies and Procedures – The Role of the Supervisor / Team Leader Personal Action Planning Course Evaluation and Close... Learn about: Staff management, Team management, Staff Motivation...

...1 day Built from our exisiting supervisor training this course has been leveled to ensure that all supervisors who are in the role gain further skills... Learn about: Personal Effectiveness, Team Training, Supervision Training...

...launch Monitoring and control Risk management Use of project management tools Project governance Learning Review Summarise learning... Learn about: IT Project Management, Project Management, Project management tools...

...What you learn: Have a good working knowledge of Microsoft Access. Be able to create a database from scratch. Understanding and use tables, fields... Learn about: Microsoft Access, Database training, Microsoft Access Training...