Telephone Skills courses Belfast City

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations...

...This course will include: Unit 1 Customer Service Language and Principles ü The Service Offer and customer expectations. ü The Importance of Teamwork...

...is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre environment... Learn about: Team Training, Customer Service, Call Centre Skills...

...Create a successful structure for telephone sales calls which will assist in creating a winning environment. Learn how to greet the caller in a professional... Learn about: Sales Training, Sales Process, Sales Techniques...

...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...gives practical tips on how to quickly make a difference in your role. This course is ideal for anyone who is in a management or supervisory position within a call centre... Learn about: Leadership style, Assistant Call Centre Manager, Call Centre...