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Telephone Skills Courses County Antrim
- NVQ
- Belfast City
...optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness Health and Safety...
- Course
- Blended in Belfast City
...ü Disability Discrimination and Equal Opportunities ü Health and Safety Legislation ü Incorporating Legislation into Change and Improvement...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...the customers behaviour Know the keys to great communication Understand good telephone techniques Know how to deal with stress, awkward customers and difficult... Learn about: Enhance performance, Telephone techniques, Customer Service...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...questioning Identify client needs by careful questioning Successfully cross sell and upsell clients Pre-empt objections Influencing with Integrity Identify... Learn about: Sales Strategy, Sales Process, Training First Aid...
- NVQ
- Belfast City
...units and then choose the optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness...
- Course
- Blended in Belfast City
...Suitable for: Anyone in a Customer Service role Anyone in a Customer Service role Miller Hospitality can offer more advanced courses in Customer Service...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...their true potential Explore your own leadership style and deploy a wide range of leadership styles that builds trust and effective working relationships... Learn about: Team Leader, Call Centre Manager, Assistant Call Centre Manager...
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