Communication Skills courses Belfast City

...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP...

...skill required to pass Level 2. Level 3 Certificate in Customer Service is designed for people who already have the skill required to pass Level...

...Speech Introduction to Delivery and Communicating Text Week Three - Direct textual examples Work on delivery of Specific Material Recording and Playback... Learn about: Basics of Voice Production, Accent awareness...

...be sent together with an invoice close to the course date. The ability to communicate clearly and professionally is of vital importance to any business... Learn about: Listening Skills, Body Language, Communication Training...

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...This is a practical and classroom based course where participants have to complete work based assessments and a test to pass the qualification...

...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Sales skills, Sales Techniques, Sales Strategy...

...first language and to understand the different cultures How to get out of your comfort zone and tackle issues upfront How to overcome negative blocks... Learn about: Types of communication, Barriers of communication, Overcome negative blocks...

...become more assertive in any task they do. Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together... Learn about: Presentation Skills, Assertive Behaviour, Body Language...

...Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion... Learn about: Influencing Skills, Negotiation Skills, Conflict Resolution...

...Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will demonstrate the core skills... Learn about: Telephone answering, Persuasion Skills, Improve Communication...

...the Chairperson · Preparation required by the Chairperson · The skills of processing, using statements, questions and summarising · Keeping control of... Learn about: Communication Skills, Stress Management, Difficult People...

...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course... Learn about: Sales skills, Sales opportunities, Team Training...

...By the end of the course participants will: · To know how to undertake proper preparation for a presentation · Guidelines for structuring a presentation... Learn about: Body Language, Confidence Training, Power Point...

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers... Learn about: Team Training, Call Centre, Leadership style...

...Director’s and Senior Management Heads of Departments, Team Leaders and Supervisors Sales Team Tender Bid Manager Designers, Technical engineers and those... Learn about: Sales Training, Account management, Presentation techniques...

...Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate... Learn about: Assertiveness Training, Confidence Training...