Communication Skills Courses County Antrim

...To achieve the award at Level 2, candidates must achieve a minimum of 100 Unit Values. Candidates must achieve two mandatory units and then choose...

...Unit 2 Customer Service Rules and Regulations ü Organisational Procedures and Change ü Involvement of Others in Change ü Consumer and Data Protection Legislation...

...Speech Introduction to Delivery and Communicating Text Week Three - Direct textual examples Work on delivery of Specific Material Recording and Playback... Learn about: Accent awareness, Basics of Voice Production...

...Be able to adapt a communication style appropriate to the message and the audience Be able to use confident communication skills in difficult situations... Learn about: Communication Skills, Verbal Communication, Improve Communication...

...all have a specified Unit Value. To achieve the Level 3 award candidates must achieve a minimum of 180 Unit Values. Candidates must achieve two mandatory...

...Safety and Security ü Data Protection ü Legislation...

...Planning and structuring a presentation Organising presentation material to suit your audience Using relevant Presentation Methods Presentation Styles... Learn about: Planning and structuring, Fundamentals of Presenting, Presentation techniques...

...outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date. At the end of this programme... Learn about: Types of communication, Barriers of communication, Assertive Behaviour...

...v Features Cross sell and Up Sell Objection Handling Closing Skills Listen to your trainer make live calls Qualify potential clients quickly with careful... Learn about: Training First Aid, Sales Techniques, Sales support...

...Learn the skills to develop assertive communication – verbally, vocally and visually Apply assertive skills to Say No, deal with requests, deal with criticism... Learn about: Assertion Training, Delegating Skills, Verbal Skills...

...characteristics and styles of effective influencers Recognise the different sources of power Define the relationship between power and influence Recognise... Learn about: Presentation Skills, Problem Solving, Communication Skills...

...either in the workplace or for life in general. It is also ideal for experienced negotiators who want to refresh and improve their skills. Once you have enquired... Learn about: Customer Care, Influencing Skills, Delegating Skills...

...we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details... Learn about: Timetable scheduling for Management, Influencing Skills, Stress Management...

...Understand the Call Centre role and responsibilities Know how the call centre environment operates Have good customer service principles Identify and understand... Learn about: Sales opportunities, Team Training, Call Centre Skills...

...This course is ideal for any individual who would like to either develop or refine their presentation skills by presenting with confidence and style. Once you have enquired... Learn about: Skills and Training, Presentation Skills, Basic Grammar...

...of effort – getting everyone to buy into the same vision, values and strategy and explore the reasons WHY Create a culture that enables people to achieve... Learn about: Call Centre, Business Performance, Leadership style...

...The importance of what you wear or don’t wear. How to reduce signs of nerves Understanding your strengths in presentation Assert credibility and trust in your presentation... Learn about: Sales Promotion, Customer Service, Presentation techniques...

...Understanding and overcoming the barriers to assertiveness Building self confidence Communicating effectively – getting your message across Identifying... Learn about: Confidence Training, Assertiveness Training...