8

Telephone Skills Courses Surrey

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  • Telephone Skills
WHERE TO STUDY
England 225
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METHODOLOGY
  • All 8
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  • Inhouse 1
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  • Training 3
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PRICE
  • £1,000
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SUBJECT AREA
DURATION
  • Hours 5
  • Days 3
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Practical course / Workshop 2
  • Short course
  • Inhouse in Egham
  • 1 Day

...A highly interactive one-day programme that allows administrators to 'tame the telephone' and achieve outstanding results. Used widely within central... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills... More


Price on request
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  • Short course
  • Egham
  • 1 Day

...This course aims to help those who need to sell over the telephone improvev their skills. Suitable for: This course is suitable for those who are involved in telesales and marketing... More


Price on request
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  • Course
  • Farnham
  • 2 Days

...The programme revisits a structured approach to telesales and enables delegates to witness their performance in a controlled environment through use of practical role play. Suitable for those who are required to increase sales through the telephone either to existing or new customers... Learn about: Call Centre... More


£795
+ VAT
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  • Course
  • Croydon
  • 2 Days

...Put into practice within your workplace your new skills. Handle virtually any customer situation. Demonstrate empathy with the customer and build rapport. Have the confidences to deal positively with a customer. Suitable for: Individuals who speak with customers or clients via the telephone... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills... More


£695
+ VAT
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  • Training
  • Guildford
    and another venue.
  • 1 Day

...To acquire a confident and friendly. telephone manner. To learn what to say and what NOT to. say. To gain effective listening skills. To deal with awkward situations. To adopt ways of taking and passing on. messages in a professional way. Suitable for: All staff who would like to improve... Learn about: Persuasion Skills, Negotiation Skills, Customer Care... More


£325
+ VAT
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  • Training
  • Guildford
    and 12 other venues
  • 1 Day

... course. Managers or employees who would like to improve their telephone manner... Learn about: Verbal Skills, Telephone answering, Oral Communication... More


£200
+ VAT
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Help Desk Skills course in Farnham
Progress International Ltd
  • Course
  • Farnham
  • 2 Days

...This practical workshop highlights the need for excellent communication skills in the very specific help desk environment, which leads to customer satisfaction, by promoting a service attitude. Suitable for: Those from a call centre/customer support environment... Learn about: Customer Service Skills, Call Centre, Customer Care... More


£795
+ VAT
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  • Training
  • Guildford
    and another venue.
  • 1 Day

..., objections and blocks. õ To turn blocks into appointments. õ To deal with difficult people. õ Closing. Suitable for: This course is for anyone who has to use the telephone to initiate and develop their business. Ideal for those new to the role or as a refresher for the more experienced... Learn about: Negotiation Skills, Persuasion Skills... More


£295
+ VAT
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