Telephone techniques courses

...An interactive seminar providing the skills to stay calm, confident and focused when collecting overdue accounts. It will also give techniques to use in more challenging situations whilst negotiating workable solutions. Suitable for: Trade credit management staff with some telephone collection...

...Telephone contact is often the first means of communicating with your customers. It is essential that this experience creates the correct first impression. Telephone Call Handling Techniques introduces participants to extremely effective telephone tools and techniques addressing a variety of needs...

...®Understand the key elements of phone communication. ®Demonstrate the most effective methods to get the most out of your calls. Suitable for: This course is aimed at any personnel who use the telephone as a means of communication within their role...

...A one day programme to introduce the Advanced Training telephone concepts. Suitable for: those wishing to explore our telephone concepts.. staff needing telephone training.. receptionists.. customer services personnel...

...You will learn the skills and techniques to handle any type of incoming call in a positive way that fulfils the customers needs and exceeds their expectations. Suitable for: Those of you who answer the telephone for a living...

...This Telephone Skills training course is designed to Improve language and phrases, increase confidence and a create a professional telephone voice with the ability to structure and lead calls in the right direction. Suitable for: This Telephone Skills Training Course is ideal for staff using...

... the fax as a quick and simple method to communicate information. Despite the new technology of the Internet the telephone still remains...

...Mayfield Telephone Skills Training will enable participants to learn and practice the skills and techniques to use the telephone effectively, confidently, and professionally to the ultimate benefit of the organisation...

...Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of your organisation's success. Many people are unaware of the image they portray whilst involved in telephone communication...

... course Hamilton Mercer also offer a 1 day Communication Skills course which also covers some telephone training apsects. Suitable for: This 1 day Telephone Training course is suitable for staff who wish to improve their telephone skills. Within every organisation, staff must present a professional telephone...

...A two-day workshop to enable the delegates to gain powerful selling techniques when using the telephone. Suitable for: Everyone who is involved in selling by telephone...

...On completion of this programme you will be able to: -Explore the meaning and importance of 'customer care'. -Communicate more effectively by telephone. -Demonstrate the ability to control and close the call by the use of established techniques. -Appreciate the effect of the voice...

...What Will the Course Teach Me? You’ll focus on a variety of techniques you can use to make sales on the telephone. These include identifying... Learn about: Sales Training...

...Discover how to cold call without fear, develop a telephone sales call plan, structure your telephone sales call uncover customer needs overcome objections and much more on this telesales skills 'small group' training seminar...

... can best be applied in the workplace to improve business results. Benefits · Improved business results through improved telephone techniques. · Improved...

...On completion of this programme you will be able to: Understand the role of the telephone in selling. -Use the telephone during professional customer relationship management. -Communicate your message successfully. -Create a good first impression. -Plan your call when introducing your products...

...Suitable for: Anyone who deals with others over the telephone...

...Master some distinct techniques for increased profits and improved customer loyalty. Suitable for: Anyone responsible for making outbound telesales calls to customers or prospects...

...Discover how to cold call without fear, develop a telephone sales call plan, structure your telephone sales call uncover customer needs overcome objections and much more on this telesales skills 'small group' training seminar...

...To demonstrate proven appointment setting techniques that help sales team members generate lots of high quality appointments on a consistent basis. Suitable for: Sales team members...