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Telephone techniques courses
- Short course
- Online
- Different dates available
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas...
- Course
- Online
- Intermediate
- Different dates available
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Customer Service, Call Handling, Customer care operatives...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...COURSE CURRICULUM Module 01 What’s Missing in Telephone Communication? Verbal Communication Techniques Who are Your Customers? To Serve and Delight... Learn about: Communication techniques, Voice Mail, Cold and Warm Calls...
- Course
- Online
- Different dates available
... Minute Styles What Do I Record? Techniques for Preparing Minutes Taking Minutes in an Interactive Meeting The Minute Book What to include/what to ignore... Learn about: Customer Service, Legal Secretary, Customer Service Role...
- Short course
- Inhouse
- 1 Day
...Telephone contact is often the first means of communicating with your customers. It is essential that this experience creates the correct first impression. Telephone Call Handling Techniques introduces participants to extremely effective telephone tools and techniques addressing a variety of needs...
- Course
- Sheffield
- 1 Day
...Effective telephone techniques for Cold Calls Cold calling on the phone is usually a complete waste of time and money - unless you do it right...
- Vocational qualification
- Southampton
...A practical toolkit to help with successful telephone interactions and sales calls. This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed full of useful tips for getting the most out of your calls...
- Short course
- Birmingham
- 1 Day
...The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing. close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales...
- Short course
- Inhouse
- 1 Day
...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing...
- Course
- Worcester
- 1 Day
...On completion of this course, delegates will be able to: Use the techniques for being professional on the Telephone. Make sure that they get the message across effectively. Improve their listening and comprehension of the other speaker's needs. Learn how to; by using empathy, manage difficult...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Short course
- Londonand3 other venues
- Edinburgh, Manchester, Nottingham
- Intermediate
- March
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Sales Marketing, Sales Training, Sales Techniques...
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Sales Marketing, Sales Training, Sales Techniques...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Training
- Inhouse
- 2 Days
...Identify the challenges of effective telephone communication, be able to handle difficult customers with ease and confidence. Suitable for: All new recruits to a business and people who want to improve their telephone and communication skills...
- Course
- Online
- Different dates available
- 1 Year
... and nonverbal communication, telephone etiquette, influencing and negotiation, along with broader transferable techniques in office and business management, as well as use of Microsoft Excel, Word and PowerPoint. Working in an office environment calls for advanced skills in time management, interpersonal... Learn about: Office IT, Communication Training, Ms Word...
- Short course
- Inhouse
- 1 Day
...To enable Vehicle Services Staff to deal effectively and efficiently with customers, both on the telephone and in face to face situations. Suitable for: Vehicle Services Staff...
- Short course
- Sandbach
- 1 Day
...Will give your newest members valuable knowledge, techniques and skills to help them maximise their collection effort. Also benefits your most experienced team players by giving them an opportunity to review and enhance their current collection strategies and methods. Suitable for: Designed...
- Course
- London
...The Deadly Sins of Telephone Prospecting Managing Nerves and Adrenaline The Power of Positive Vocabulary Assertiveness in Telephone Prospecting...
- Course
- Distance Learning
- 4 Days
... the processes of information elicitation techniques Identify how data is stored on different storage media Develop approaches to identify information...
- Short course
- Online
- Different dates available
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Training Resources, Sales Management, Sales Techniques...
- Course
- Sudbury
...Suitable for: This course is perfect for anybody that uses the telephone in a sales environment and as a way of communicating with customers/clients and perspective clients. They may possibly be new starters or some one with no formal training...
- Course
- Online
- Different dates available
- 1 Year
... and active listening skills, create the perfect, attention-grabbing script and plan what to do before you make the all-important call. You will also explore how to make any telephone sale a truly exceptional one. With full support from tutors, 24/7 access to the Learning Management System and a variety... Learn about: Business practice, Communication Training, Telephone Communication...
- Short course
- (3 More London Riverside)
- 1 Day
...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
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- Training
- Inhouse in City of London
- Different dates available
- 1 Day
... their telephone skills and provide an excellent customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Assertiveness Training, Confidence Training, Corporate Communications...
... their telephone skills and provide an excellent customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Assertiveness Training, Confidence Training, Corporate Communications...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
← | → see all
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
← | → see all
- Training
- Inhouse
- Advanced
- 2 Days
...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to...