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Telephone techniques courses
- Course
- Inhouse
...Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of your organisation's success. Many people are unaware of the image they portray whilst involved in telephone communication...
- Course
- Sandbach
- 2 Days
... for: This particular workshop has been designed to address the needs of those whose daily role is intensive telephone customer (trade or consumer) contact, in order to maximise CASH FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding...
- Course
- Windsor
- 2 Days
...On completion of this programme you will be able to: Understand the role of the telephone in selling. -Use the telephone during professional customer relationship management. -Communicate your message successfully. -Create a good first impression. -Plan your call when introducing your products...
- Short course
- Manchester
- 1 Day
...Discover how to cold call without fear, develop a telephone sales call plan, structure your telephone sales call uncover customer needs overcome objections and much more on this telesales skills 'small group' training seminar...
- Course
- Blended in Guildford
... Keyboard Skills – Learn how to touch type accurately, using the correct keyboard technique. Keyboard Speed Development – Develop your typing speed to improve...
- Course
- (Coventry)
- 2 Days
...Master some distinct techniques for increased profits and improved customer loyalty. Suitable for: Anyone responsible for making outbound telesales calls to customers or prospects...
- Course
- Inhouse
- 1 Day
... can best be applied in the workplace to improve business results. Benefits · Improved business results through improved telephone techniques. · Improved...
- Course
- Inhouse
- 1 Day
...Suitable for: Anyone who deals with others over the telephone...
- Short course
- Blended
- 1 Day
...At the end of this course delegates will feel confident to handle inbound telephone calls in a professional manner ensuring that this important first contact point with your organisation is a positive experience. Delegates will have learnt skills to enable them to handle all manner of calls...
- Training
- Inhouse
- 1 Day
... good customer service? Communication Skills Dealing with upset customers Body Language Telephone Techniques...
- Course
- London
... with customers - face to face and over the telephone How to handle customers enquiries How to handle customers grievances How to develop good questioning... Learn about: Customer Care...
- Course
- Inhouse
- 1 Day
... and have a laugh on the day. Course Content Credit Control & Collections in the Organisation Terms and Conditions of Trade Knowing Your Customer Successful Telephone...
- Short course
- London
- 1 Day
...On completion of this programme you will be able to: -Explore the meaning and importance of 'customer care'. -Communicate more effectively by telephone. -Demonstrate the ability to control and close the call by the use of established techniques. -Appreciate the effect of the voice...
- Short course
- Inhouse
- 1 Day
...Discover how to cold call without fear, develop a telephone sales call plan, structure your telephone sales call uncover customer needs overcome objections and much more on this telesales skills 'small group' training seminar...
- Training
- Inhouse
- 1 Day
...Identify the areas of a telephone contact to be monitored, areas of skill improvement and develop action for improvement. Suitable for: All managers and team leaders...
- Vocational qualification
- Bishop Auckland
- 1 Year
... experience combined with not one but two qualifications. This practical course develops you as you cover: Reception duties, computer skills, telephone... Learn about: Full Time, Office IT, Ms Office...
- Course
- Inhouse
- 2 Days
...A two-day workshop to enable the delegates to gain powerful selling techniques when using the telephone. Suitable for: Everyone who is involved in selling by telephone...
- Short course
- Inhouse
- 1 Day
...to identify the best telephone techniques in different situations.. To develop delegates' skills in dealing with inbound calls.. To help delegates deal with difficult customers on the phone.. To enable delegates to use the phone efficiently to win more business. Suitable for: Telemarketing...
- Short course
- Blended
- 1 Day
... from simple enquiries to customer complaints. Delegates will be able to identify sales opportunities from a caller's use of language and handle the call appropriately. Suitable for: Office based staff or employees who receive inbound telephone calls. It can also be used to refresh sales people who...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Anger Management, Listening Skills, Customer Service...