Telephone techniques courses

...A confident and professional telephone manner Understanding of best practice at key stages of a call The techniques to control and guide the call and handle difficult situations Phrases that generate customersÂ' confidence. Suitable for: A highly practical course for any frontline staff wanting...

... and increase trust and customer loyalty.To get the most out of phone interactions you must understand the techniques and methods for excellent professional customer service. This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and... Learn about: CPD Accredited, Online Course, Online training...

...To demonstrate why Telephone Technique is so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively...

... and concise understanding between parties and provide effective questioning and listening techniques. Suitable for: This course is designed for all staff who answer the telephone...

...By the end of this telephone training, delegates will be able to: Create a positive impression, Understand call structure, Use the correct telephone etiquette, Deal with callers professionally and assertively, Handle difficult situations, understand the differences between tone and words. No... Learn about: Telephone Skills, Telephone answering, Call Handling...

...First impressions can have a lasting impact whether they are made face to face or on the telephone. On the telephone they are particularly important because as far as the caller is concerned the voice on the telephone is the organisation. This course provides the opportunity to consider what...

...All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their job. None.To acquire a confident and friendly telephone manner. Develop the skills necessary to deal with awkward situations and the taking... Learn about: Telephone Skills, Communication Training, Listening Skills...

...The Knowledge Academy Essential Telephone Techniques 1 day course covers the following topics: Introduction The Essential Telephone Techniques... Learn about: Telephone Skills, Communication Training, Skills and Training...

...The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business. This one day course concentrates on how to obtain...

..., exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management... Learn about: Assertiveness Training, Customer Service, Anger Management...

...By the end of the course you will understand the theory behind massage and be able to carryout all relevant Swedish massage techniques including. 1. Purpose of massage. 2. Massage techniques. 3. Practical Application. 4. Full body massage techniques. 5. Foot/Hand massage techniques... Learn about: Carrier oils, Hand Massage, Massage Therapy...

... telephone activity. ❖how to determine the appropriate course of action by identifying customer circumstances. ❖using effective questioning techniques... Learn about: Listening Skills, Effective Communication, Collections Management...

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance...

...This in depth online course is designed to teach networking techniques when interacting with other professionals. Ideal for all those who are looking to improve their interaction and networking skills. Knowing how to behave generally when interacting and networking with other professionals... Learn about: English Conversation, Research and development, Public Speaking...

...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Training First Aid, Sales Techniques, Sales Training...

...Salespeople need to use the telephone as part of their job function, either for selling, or booking appointments. In order to achieve this, they have to have the confidence to make successful cold calls using appropriate questioning techniques and identify any selling opportunities that may arise... Learn about: Customer Service, Communication Training, Confidence Training...

...Would you like to give an impulse to your professional life? If so, you should join this Telephone Handling Skills Diploma, organized by 1 Training, that Emagister.co.uk has added to its catalogue. Providing excellent customer service is essential to the long-term viability of every business... Learn about: Caller And Receiver, Call Centre, Customer Service...

... to learn new techniques...

...A proven five-stage process to make your calls ten times more effective. An ability to cross and up-sell. Techniques to build rapport in those all-important first few seconds. Strategies to overcome objections and gain commitment from the customer. Seven questioning techniques to identify exact...

... other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Customer relationship, Communication Skills, Customer Service...