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Telephone techniques courses
- Vocational qualification
- Distance Learning
... to the general manager with responsibility for a small organisation or a department, needing an understanding of effective management techniques and the legal aspects of employing people...
- Course
- Sandbach
- Beginner
... - Collecting Debt The Call Collection tools available. Collection strategies. Call planning. Successful telephone calls. Getting to the decision maker. Managing...
- Training
- Inhouse
- 1 Day
... supplier – even if the product is of a lower quality. This programme promotes the necessary skills, techniques and practices to provide excellent customer...
- Course
- Online
... understanding of good selling practices and to enhance their ability to be effective. Introducing popular concepts, delegates are taken through simple but essential selling techniques, in a structured and proven way that will enable them to make instant changes to their working practices and achieve sustained... Learn about: Sales Training...
- Short course
- (3 More London Riverside)
- 1 Day
...Understand how to structure sales meetings. > Discover techniques for closing the sale. > Learn to competently sell the benefits and handle objections. > Achieve better results in terms of sales, conversions and appointments. Suitable for: > Sales Managers and Sales People. > Directors or Managers...
- Vocational qualification
- Plymouth
- September
- 1 Day
...The start of most sales activity involves making an initial contact with the customer. For many sales people, phone sales is a core element of their job. This workshop will help you deal with selling over the phone, prospecting for new business and provide a few techniques to remain focused...
- Short course
- Inhouse
- 1 Day
...To understand the processes involved in effective telephone selling.. To develop delegates' skills in listening and questioning.. To help delegates the need for preparation.. To enable delegates to improve their sales results. Suitable for: Telemarketing professionals...
- Course
- Colchester
- 2 Days
...This programme provides delegates with a thorough grounding in the skills and techniques required to become a professional sales executive. It consists of 2 in-house days with a period of approximately 4 weeks field implementation between the two days...
- Course
- Inhouse
- 2 Days
...A two-day workshop full of advanced sales techniques for people wishing to significantly increase their results when selling software solutions. Practical ideas that can be applied immediately in the workplace. Suitable for: Everyone involved in the software sales process who is serious...
- Training
- Sunderland
- Beginner
- Different dates available
- 1 Day
... Common Types of Objections Basic Strategies Advanced Strategies 7 Sealing the Deal Understanding When it’s Time to Close Powerful Closing Techniques Things... Learn about: Sales Pitch, Sales Training, Sales Deal...
- Course
- Exeterand3 other venues
- Taunton, Exeter, St Austell
- 1 Day
.... To successfully achieve this requires preparation and an understanding of how different customers react. Whilst there are skills related solely to the telephone...
- Course
- Sandbach
- Advanced
- 2 Days
..., customers who can sometimes be angry, abusive, challenging and awkward. Suitable for: Call centre staff whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers...
- Course
- Croydon
- Different dates available
... workplace and are likely to include the telephone, fax machine, franking machine, photocopier and scanner. You will also learn how to use the basic functions... Learn about: Business and Administration, Business Administration, Skills and Training...
- Short course
- Winchester
... Management - Leadership and Human Resource Management - Principles and techniques of Managing Finance - Managing Change - Strategic Marketing Management...
- Short course
- Inhouse
- 1 Day
...Understand how to structure sales meetings. > Discover techniques for closing the sale. > Learn to competently sell the benefits and handle objections. > Achieve better results in terms of sales, conversions and appointments. Suitable for: > Sales Managers and Sales People. > Directors or Managers...
- Course
- London-cityand2 other venues
- Birmingham, Reading
... understanding of good selling practices and to enhance their ability to be effective. Introducing popular concepts, delegates are taken through simple but essential selling techniques, in a structured and proven way that will enable them to make instant changes to their working practices and achieve sustained... Learn about: Sales Training...
- Course
- Inhouse
- 2 Days
...to understand the process of selling.. To develop delegates' skills in effective sales techniques.. To enable delegates to present their case in terms of benefits.. To help delegates understand buyer motivation. Suitable for: Sales professionals...
- Course
- Inhouse
- 2 Days
...This programme provides delegates with a thorough grounding in the skills and techniques required to become a professional sales executive. It consists of 2 in-house days with a period of approximately 4 weeks field implementation between the two days...
- Training
- Blended in Bedford
- 1 Day
...Understand both the selling & purchasing processes and how to influence the customer at each stage of the process. You will also be trained in advanced negotiation techniques that will help you increase profits whilst maximising the value your customers see in your products and services. Suitable...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
... telephone activity. ❖how to determine the appropriate course of action by identifying customer circumstances. ❖using effective questioning techniques... Learn about: Telephone Skills, Collections Management, Negotiation Skills...
... telephone activity. ❖how to determine the appropriate course of action by identifying customer circumstances. ❖using effective questioning techniques... Learn about: Telephone Skills, Collections Management, Negotiation Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | → see all
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | → see all
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | → see all