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Customer Service Training
- Training
- Inhouse
- Different dates available
...Determine what is required to successfully manage a remote customer service team. Ask for more information through Emagister's website!... Learn about: Team Training, Customer Service...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...of a mentoring programme. It helps clarify the larger purpose of mentoring but also gives people relevant tools and techniques to be able to make the... Learn about: Customer Service, Confidence Training, Effective Communication...
- Training
- Inhouse
- Different dates available
...Customer Service agents receive feedback on their performance. Ask for more information through Emagister's website!... Learn about: Customer Service...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...Hands up right now – we aren’t experts in Organisational Development. We are experts in understanding the way people communicate, how teams work... Learn about: Communication Training, Negotiation Skills, Team Training...
- Training
- Inhouse
- Different dates available
... colleagues Balance Conflicting Customer Priorities: Balance the conflicting priorities of different customers... Learn about: Diversity Awareness, Diversity Management, Problem Solving...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...carry out a formal appraisal, it's far more a summary of an on-going process rather than a process driven exercise. In our work on performance appraisals and performance management... Learn about: Negotiation Skills, Communication Skills, Executive Presentation...
- Training
- Inhouse
- Beginner
- Different dates available
... and Meet Customer Needs: Understand the changing needs of your customers and work to anticipate and meet those needs Identify All Outcomes of a Potential... Learn about: Business Plan, Communication Skills, Strategic Planning...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...Tailored specifically to each group our Personal Impact Training Programmes are designed to help delegates change their effect on those around them... Learn about: Assertiveness Training, Customer Service, Negotiation Skills...
- Training
- Inhouse
- Different dates available
... Customer Complaints: Positively handle queries or complaints from your customers... Learn about: Customer Care, Communication Skills, Team Leader...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...PowerPoint is a double edged sword that can be your most powerful ally or a ball and chain holding you back from presenting even adequately... Learn about: PowerPoint Presentation, Confidence Training, Negotiation Skills...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...(especially over long-term projects), and how to deal with the difficulties of missed deadlines, delivering bad news and goal-post changes mid-way through... Learn about: Effective Communication, Conflict Management, Communication Skills...
- Training
- Inhouse
- Different dates available
... for their potential impact on the project Meeting Customer Needs: Know what your customers need and what you can do to meet these needs Share What You Think is... Learn about: Project Management, Time management, Team management...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...Avoid Death by Meeting by learning easy-to-achieve facilitation skills. Cut through time wasting, distractions and hidden agendas with a whole range... Learn about: Assertiveness Training, Assertive Behaviour, Communication Skills...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...That's a start... you can carry on by mapping out all the different things that affect the decision and then looking at which ones you can shift instead... Learn about: Negotiation Skills, Assertive Behaviour, Communication Skills...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...If your people need to make a leap in the way they make presentations so that they move away from predictable, jargon-filled PowerPoint slides... Learn about: Executive Presentation, Confidence Training, Customer Service...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...our Team Building Programmes are designed to help create and nurture successful, professional, productive and happy teams... Learn about: Negotiation Skills, Confidence Training, Customer Service...
- Training
- Inhouse in City Of London
- Different dates available
... to get the job done. Customer service Change Management Personal Impact Negotiation Teamwork Respect Diversity Intercultural team issues Leadership... Learn about: Personal Impact, Theatre Studies, Communication Skills...
- Training
- Online
- Beginner
...Customer service training and development is simply defined as ‘the formal, on-going efforts that are made within an organisation to improve the performance of its employees.’ Customer service goes above and beyond the point of purchase. It concerns the activities before, during... Learn about: Customers care, Customer Care, Customer Service Training and Development...
- Training
- Online
- Beginner
... quality to internal customers and providing training materials are also covered in the unit. You will learn how to develop an effective communication strategy... Learn about: Effective Communications, Communication Training, Customer Services...
- Training
- Online
- Beginner
... and a customer. The impact of CRM has developed from basic customer service to an incorporated solution which sets up a level of trust in developing durable relationships and recognising more business opportunities. A positive relationship begins with good planning. Regardless of whether you are developing a... Learn about: Service Management, Customer Retention, Development Plan...