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Classroom-based Customer Service Undergraduate Degrees in Birmingham
- Bachelor's degree
- Birmingham
- 1 Year
...Employee relations HNC TO HND TOP-UP Location: Digbeth Campus Times: Evening PT Duration: 1 year In partnership with Birmingham City University What will I study?... Learn about: Employee Relations, Customer Service, Quality Training...
- Bachelor's degree
- Birmingham
- 4 Days
...Although the BTEC Award covers the knowledge needed by the new Taxi or Private Hire Driver it is equally appropriate for assessing the current knowledge of experienced drivers... Learn about: Equal Opportunities, Customer Service, Road Freight...
- Bachelor's degree
- Birmingham
...support that you might need before you start the course. What will I study? You will need to study and prove your competence in 7 mandatory units and 2 optional units... Learn about: Customer Service, Vehicle Maintenance, Highway Code...
Similar training in other typologies
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
...10:15 Task 10:15 - 10:45 Personal SWOT 10:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science... Learn about: Customer Service, Sales Techniques, Customer Retention Strategy...
- Course
- Birmingham
- Different dates available
...and the needs of the employer, however a good level of secondary education is expected and many employers expect you to have maths and English GCSE at a C grade or above... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...success of an organisation or business by being enthusiastic, creative and willing to learn new skills. NVQ Level 2 Certificate in Customer Service... Learn about: Customer Service...
...success of an organisation or business by being enthusiastic, creative and willing to learn new skills. NVQ Level 2 Certificate in Customer Service... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Beginner
- Different dates available
...You will be using various accounting software during the training e.g. Sage 50, QuickBooks, Xero and Excel. With the collaboration of KBM Chartered Certified... Learn about: Customer satisfaction, MS Excel, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Relationship Management, Customer Retention, Customer Service...
- A Level
- Birmingham
- Different dates available
...This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects... Learn about: Customer Service...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...dealing with payments, health and safety, and learning about regulations and legislation. You will gain: NVQ Level 2 Diploma in Food and Beverage Service... Learn about: Food Beverage Service, Customer Service...
...dealing with payments, health and safety, and learning about regulations and legislation. You will gain: NVQ Level 2 Diploma in Food and Beverage Service... Learn about: Food Beverage Service, Customer Service...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Coffee break 11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills... Learn about: Tourism Hospitality, Tourism Marketing, Customer Manager...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Customer Manager, Customer Service Skills, Customer relationship...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...The big difference. (This part of the course clearly identifies the skill sets we need for these two unique forms of communication) 10:30 – 11:00 Don't put me on hold!... Learn about: Customer Service, Telephone answering, Communication design...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Customer satisfaction, Customer Service, Customer relationship...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...11:00 - 12:00 Handling Objections/Negotiating/Closing 12:00 - 13:00 Customer Care 13:00 - 14:00 Lunch 14:00 - 14:45 Customer Expectations 14:45... Learn about: Customer Relationship Management, Customer relationship, Customer satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer. 16:45 – 17:00 Summary... Learn about: Customer satisfaction, Customer Care, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer satisfaction, Customer Service, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...of brands The importance of customer care in retaining business An understanding of how their business compares to the competition A plan to ensure... Learn about: Customer Service, Customer Service Skills, Communication Training...
- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Intermediate
- 1 Month
...Email verses letters and when is each format appropriate? Sample letters (Request for payment, Demand for payment and Legal demand for payment)... Learn about: Debt Management, Customer Retention Strategy, Customer Service...
- Short course
- Inhouse in Birmingham
- 1 Day
...What is working capital? The Credit Cycle and the stages of Credit Control Terms and Conditions - is your Credit Policy effective? Credit Ratings and References... Learn about: Disputed Debt, Credit Cycle, Applicable Law...