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Online/Distance Telephone Skills BTEC
- BTEC
- Distance Learning
- 12 Weeks
...policies and procedures, key legislation and regulatory requirements, in which customer service professionals operate. They will consider how organisational...
Similar training in other typologies
- Short course
- Online
- Different dates available
..."This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different... Learn about: Sales Trends, Negotiation Skills, Closing Skills...
- Course
- Online
- Different dates available
...When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person’s... Learn about: Customer Service, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
...Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management. The knowledge and skills you could learn from this Certificate in Customer Service... Learn about: MS Excel, Personal Development, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...Telemarketing course is designed for those that are new to telemarketing and for managers that periodically need to use the telephone to generate new sales. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you... Learn about: Telephone answering, Television Directing, Sales Training...
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Verbal Communication, Communication Training, Call Centre...
- Course
- Online
...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks...
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Very great course overall.
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- NVQ
- Online
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
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Very great course overall.
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- Training
- Distance Learning
...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Care, Customer Service, Effective Communication...
- NVQ
- Online
- Different dates available
- 1 Year
..., receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system professionally. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty... Learn about: Telephone Skills...
- Short course
- Online
- Intermediate
- Different dates available
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Different dates available
...Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00... Learn about: Customer Service...
- Course
- Online
- Different dates available
...Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course. Providing excellent customer service can help your business... Learn about: Call Centre, Speaking Like a Star, Phone Etiquette...
- Course
- Online
- Intermediate
- Different dates available
...Unit 2 – Who Are Your Customers? Unit 3 – Asking the Right Questions Unit 4 – Sales by Phone Unit 5 – Developing a Script Unit 6 – Negotiation Techniques... Learn about: Call Handling, Sales Process, Sales Training...
- Course
- Online
- Intermediate
- Different dates available
... interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course. This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Voice Mail, Telephone Communication, Verbal Communication...
- Course
- Distance Learning
...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Telephone Skills, Skills and Training...
- NVQ
- Online
...Once a Learner has completed the course, they can move on to other learndirect courses relating to customer service, sales, personal development and productivity...
- Course
- Distance Learning
...To give all staff members the skills to use the telephone effectively in a business context...
- Course
- Online
- Intermediate
- Different dates available
...What Will the Course Teach Me? You’ll focus on a variety of techniques you can use to make sales on the telephone. These include identifying... Learn about: Sales Training...